We had paid for a VIP bus but I think that can mean different things depending on the tour company. The bus was dated and was without charging points, however, it was comfortable enough even if it was a little small, arrived in good time, had to transfer to another bus for the last half hour which isn’t very clear. Made plenty of stops for the toilet.
The bus itself looked convenient and well-equipped, however, the sleeper areas badly needed cleaning, there was dust and hair everywhere, especially in the corners! The driver made zero effort to make the ride smooth and safe – the journey felt quite the opposite, me and my husband were constantly worried about falling off the top level. But the most terrible thing is that we were not dropped off at the designated station. Instead, the staff member told us to get off in a spot which looked like the middle of nowhere without explaining anything and got back in quickly, after which the bus took off immediately. It was the shoulder of a busy highway, we could barely see anything besides the lights from the speeding vehicles and motorbikes. Turned out that the bus station was on the opposite side but still very far, while crossing that highway was definitely dangerous and therefore not an option. As far as I understand, the bus was supposed to take us to the very bus station and not to some random spot more or less close to it! I assume, this was done because the bus was already running late and we do not speak the language, unfortunately, so we couldn’t really object. We did eventually find a way out and had a pleasant stay in Vietnam’s biggest city, but this experience was still frustrating, and such an attitude to passengers is nothing but unprofessional!
巴士 VIP Luxury 22, Viet Nam Travel Bus (Việt Nam Travel Bus), 2024年5月3日
F
Fabian
My girlfriend went to the toilet at night and her socks were drenched in pee. We were supposed to go to Ho Chi Minh center but somewhere in the outskirts we were woken up by people screaming at us that we had to go out. They were so pushy that we ended up forgetting stuff in the bus because of all the stress. After we were put in a minivan that went to pick up and drop off all kind of things in the city before they finally dropped us off in the center.
Book the VIP sleeper 22:40 supposed to arrive at 8 am in HCMC. Received text message a few hours before saying the coach would depart at 22 instead, also changing the station from which we were leaving. The message also said i needed to check in at the counter at the station. When we arrived at station the bus was already waiting. There was no one at the counter so still unclear what that was all about. Bus was comfortable and clean, got a blanket an pillow and there was a WC. At 4 am we were poked at and understood we had to get off the bus. Waited for about 10 minutes and then suddenly a minibus arrived. We got on, and 20 minutes later we arrived at on of main stations I HCMC 3,5 hrs before schedule. Useless time to arrive our budget hotell was locked up. Journey itself ok but everything felt quite confusing.
Second driver was late, maybe 20 minutes. First driver followed it up well. Excellent service.
計程車 四人座休旅車, Mui Ne Sky Travel (Cong ty TNHH Mui Ne Sky Travels), 2023年11月18日
F
Felicitas
We booked first class. Of course, this cannot be compared with European classes. but I expect at least clean sheets. unfortunately this was not the case. the toilet was also really disgusting. The train is very loud and shakes extremely. It was an experience, but sleeping is almost impossible.
火車 #SE3 VIP臥鋪, Vietnam Railways (Đường sắt Việt Nam), 2023年11月9日
S
Stacy
Just one minus, if you travel with child under five, there is not enough space on the seat, for both to have a normal sleep, better to pay more and get wider seat
