Great. The building isn't as easy to find as it could be. There could easily be a stand in the station itself 2 hours before travel. One important thing to mention is that train staff don't tell you when your stop is coming up. Use google maps to prepare yourself. We were advised by 123Go that there wasn't food on the train due to COVID, but there were heaps of vendors.
Very friendly and professional! But I showed up with only my passport and forgot my booking number. So I had to go back to my place to get the booking number. Next time I will remember.
Probably not 12Go’s fault but midway through our journey the train stopped and was delayed for 2 hours which caused us to miss our boat at Surat Thani. However the service from 12Go was very helpful.
It was great booking with 12go. The train from Bangkok to night train to Surat Thani was quite comfortable. But it gets quite cold at night with the AC. We had about 2 hours delay to Surat Thani. I was told that it was normal. I would highly recommend both 12go and the sleeper night train.
Nice easy journey, the train was an hour late getting in, but for a 13hr journey that isn't a massive difference.
Our first class cabin was extremely comfortable.
12Go were really helpful, and their office is very well placed.
Service from 12Go was good, information was all clear. We only arrived 2 hours late on our destination. (It was pretty chilly in the train during the night).