Truly Hagiang

他们把我们从一个地方带到了另一个地方，但我预订了卧铺巴士，但我们得到了一辆非常不舒服的非卧铺巴士。提前了解您所销售的产品！

我已经做好了接受一些差评的准备，但我准时到达，不需要换乘火车，并且对从河内到三谷一个半小时的时间感到满意。然而，他们在会议时间前 20 分钟给我发了短信到另一个地点。首先，我想知道我是否真的把车停在这样的地方，所以我希望你从一开始就指定它。

15分钟后，我们不得不下车，等待大约20分钟才能登上另一辆满载人的巴士

一些非预期的停靠站和巴士换乘，但总而言之很好而且仍然很快

我们不得不换两次车。我们的其中一辆车里有蚂蚁。服务很好，因为我们可以通过 WhatsApp 联系轻松更改出发时间。

服务总体不错，准时，车辆还可以。问题是，司机应该以为是在一部速度与激情的电影中，他开得太快了（我的意思是非常快），并且一路上进行了危险的超车。在越南从未见过这种类型的驾驶方式

我给接线员发了电子邮件，他们同意去我的旅馆接我，这很好。我最终不得不与他们交谈几次，因为接机很晚而且他们反应非常迅速。一辆出租车来医院接我和另一个人，我们在公共汽车应该出发后大约 30 分钟到达公共汽车，并载着我们大约 40 分钟到达一个奇怪的位置，公共汽车在路边等候。所有这一切都很好，只是有点令人困惑。导致评分低于五星级的坏事是，当我们到达河内时，巴士司机将巴士上会说越南语的人带到他们的酒店，然后将我们其余的人带到河内老城区的一个地点凌晨 2 点左右，我们就在一个黑暗的街角下车了，没有任何真正的解释。当我说他要带我们去酒店时，他只是微微一笑，然后走开了。我对老城区非常熟悉，可以步行到我的宾馆，但大多数其他人都不能，而且当时是凌晨 2 点，一切都关门了。我认为这是不可接受的

花了相当长的时间才接载所有乘客。和司机没有任何交流，甚至没有一句英语。他们只是随机派了一辆车给我们，送我们去货车。在河内市中心，司机随机把我们送到一辆车上。当然，没有人懂英语，所以我们不知道发生了什么。

总体来说，不错。卡车很好，座位也很舒服。他们给你一瓶水。缺点：出发晚了，而且司机一点也不友好。他说话声音很大，不会英语，希望他能说越南语。

快捷方便。三谷和宁平之间的转乘有点混乱，但总体来说很棒

巴士很准时，一切都很顺利。座位很舒服，巴士司机开车也很不错。

公共汽车上没有足够的空间，我们小组的一部分不得不坐在司机旁边。司机开得非常快，并试图将其他汽车/自行车推开。

The bus' AC was barely on which made the 6hr ride pretty terrible. The bus stopped at 2 rest stops and 4 other unsolicited stops to pick up and drop off locals to a few destinations which added to the long trip. Wouldn't recommend.

The travel agency I booked wasn’t the one I got. In the end it was the bad rated one. We had to change the van once and the guys didn’t really speak any English, so the communication was hard. Everything was very stressful.

Bus was only 10min late, clean and comfy. We had to switch 2 times but the buses were the same. Bad thing were the drivers. Very kind and friendly yet driving unsafe, speeding and overtaking everything even medical transports. It made me feel sick.

Excellent service overall.

The CEO wrote me insufficient information about the fact we'd leave earlier than the time we booked. He was unspecific about the time even though I asked several times what departure time is. Turned out is was only 15 min earlier, but we arrove 40 min before the scheduled time. Pretty unpleasant for such an early tour that we booked. After that there were two transfers, which we had no transparency about in advance. Also the mentioned travel duration was by far not the actual one.

We arrived 40 min late because we stoped for other people in other placed and we changed 2 times of vehicle but I have to say that at least the last driver left us in front of our hotel👍

The Pickup was on time but when we arrived in Ninh Binh we had to get out of the Bus and wait 20 Minuten for another one. Then we drove to Hanoi and had to get out, bit only a few of us, not all of us. Then we had to get into a 3rd bus. But the drove us directly to our hotel, so that was a nice extra service. The 1,5h duration was not met though, all together it took us about 3h.

The customer service was great. They picked us up at our step door. The bus was a bit old and dirty, but everything worked well (A/C, seats, curtains, etc. The driver was nice and helpful but his driving was terrible, speaking on the phone with no hands-free, speeding, overtaking in curves...etc. we arrived well, fortunately, and he took us to our hostel.

We had to change the vehicle 3 times and had to wait in different locations. No one told us when we will be picked up. We arrived one hour later than expected. Also, the driver wanted me to pay 100k more for picking me up at the initial arrival location. I showed them that in the booking the arrival and pick up point was fixed and after long discussion I did not need to pay extra

We use to take a cab to Hanoi, then get a bus to HaGiang, with this route, it saved us time and money, Direct from Noi Bai Airport Hotel to HaGiang, same good service, save time and save money. 12go.asia our preferred and trusted travel partner.

Not the Van we booked through 12Go showed up. But another big luxery bus. But they brought us to our hotel.

A car driver picked up us to go to the bus. He was so fast and dangerous. We almost crashed…. The trip from Hanoi to Ninh Binh took one hour so imagine how fast was the driver bus too.

Great, but we were seated in front (right to the driver) and we didn't have a seat belt. But the experience was very good and the driver drives excellently.

Communication was superb. We were a few minutes late because our flight was delayed and told the company beforehand so they waited for us (was literally just 5 minutes but if they wouldn't have known they would've driven off). Driving was good, calm for Vietnamese standards. Bus was okay for a day trip.

No complaints. Drivers were on time and very helpful.

First you have to take a taxi to a hotel near the airport. They say to be there 30 min prior departure. After 45 minutes waiting, you have to call to check where the driver is. After 2 attempts, a car comes pick you up, then goes in Hanoi traffic jam to another meeting spot. There, you have to wait another 40 minutes until couch goes off. So instead of departing at 11:30, I left around 2. So more than 2 hours waiting and 2 hours late... Couch is confortable.

Ninh Binh Hanoï. Travel on time. No bus change and meeting and drop off location was accurate. Nevertheless, driving attitude is not acceptable and way too dangerous, especially slaloming on the highway, 20kmph above limitation and on the emergency lane.

Left and arrived as expected, Hanoï - Ninh Binh was ok but for Ninh Binh - Tam Coc the driver was driving really fast. Confortable seat and free bottle of water

We made it to the circus on time and there were a lot of different vans there to pick people up. Our voucher showed a certain type of van with the Truly Hagiang logo on it, so logically we were looking for this van. We were supposed to leave at 12:30 pm, but we were still standing there until 13:00 pm without any sight of the pictured van. All of a sudden another van came up to us, turned out that was the one we had booked. It didn’t have truly hagiang on it and it did not look like the picture so we wasted half an hour of our time waiting for another van. We were finally in the van and started driving towards Tam Coc. It seemed like the driver wanted to make up for lost time because he was driving so recklessly. I get that driving here is a bit more bold than in Europe but this was just plain dangerous. We arrived in Ninh binh and then had to transfer vans (which wasn’t known to us), and then we were brought to Tam Coc, happy that we were still alive and not in a car crash..

the van was good and clean.we arived somewhere in ninh bin 10 km from the villige and the guy from the office just try to sale us a bike insted to asist us.we underestend from them day before that they take us to our homestay . they are not try to help us .we talled him where we need to go .he offer to take us for 200k .we order grab for 100k. they not speek english only whene he try to sale a bike then hes underestand and speek perfect

The trip and driver to Ninh Binh was good. Good driver. The last 10 km we changed van and driver. This driver drove like an idiot! That’s why the score is average.

The VIP bus never showed up, without any information from the company. 1,5 hours later we instead got instructed to go on another bus (a sleeper bus of lower standard). Arriving in Hanoi 3 hours later than planned. After contacting 12go we got a minor refund, but it didn’t even cover the price difference between VIP and sleeper bus. Better than nothing though.

First pick up coordinations where wrong, than there was no bus coming, after a call someone picked us up and drove as to central Hanoi, from there bus was running to Ninh Binh there we had to change bus again and this drove us to Tam Coc.

we change bus 3 times. The 2 first buses were not luxury. Only the last. And it took 2,5 h instead of 1,5 h.

Driver drove like a maniac, drove a longer way, so the arrival Time was 1-2 hour late

The pickup point was outside the airport on the road with no indication of that actually being the spot we were going to be picked up. We were then driven by someone in a car to downtown Hanoi and left at a coffee shop where the bus was going to meet us in 10 minutes. 40 minutes later a bus showed up and took us part way where we we left to take another bus that we had no idea we were supposed to be doing. That bud finally got us to our destination 2 hours late. The only good thing I can say is the last bus driver at least dropped us at the hotel and not out on the road again.

I had somewhat mixed experience with my booking. The van was supposed to leave at 12:30 pm from Central Circus. I reached early to make sure I locate and board the van, but there was no sign or indication to locate it at Central Circus. I contacted the hoteline number on my ticket and after a while they sent someone to get me. The van I was provided with at their office did not leave until 1:45pm, so quite a time was lost at the pick up point waiting. After few minutes of drive, few os us in the van were shifted to another van which drove us till Trang An, smooth shift but the first van quality was far better. Then at Trang an, I was shifted to a car and the car drove me till my homestay. It would have been great if there was a way to locate the van at the pick up point so I didn't have to be worried and lose the additional time, so one star less for that. The van that boarded at the pick up point was not same as in the picture so there was no way to identify it. Overall they ensured to drop me at my homestay, and all drivers drove fine with no issues.

Limousine Van was good, but we departed late. The pickup point is not what it says on 12go, its 79 Tran nhan tong street. Had to change vehicles once into a very old van, driver was on his phone all the time and I had to reach into the steering wheel once. Arrived 1h late. Service via WhatsApp was good.

Bus was on time and driver proactively located us at the pick up point at Central Circus. The office also called to ensure we were at the pick up point and that the driver had found us. Bus was very comfortable and clean. We had to change buses for the final 20 mins to Tam Coc but that was no issue, just something to be aware of if you're taking this route. Dropped right at the boat dock so very central and short walk to the local accommodation. Overall a smooth and pleasant trip.

Pick up was very late and we switched vehicles although the second minivan was very nice

Not so easy to "check in"

Pick up on time, arrived before expected to the airport. We move only once from a limousine van to a normal car, but no matter. Both drivers have Vietnamese style, fast in traffic. Very good experience, zero problems

On the plus side the company picked us up early from the airport. Beyond that, everything was very poor. Multiple random stops within Hanoi, then a stop at highway services to pickup additional customers from another bus. During that stop the driver refused to allow anyone to go to the shop or use the restrooms despite us being stopped for more than 30 minutes and the driver having multiple cigarettes. Finally, we were transferred onto another bus just outside of Ninh Binh before we finally were taken to Tam Coc. Driver ignored questions from customers and was reading his phone whilst driving.

Van came to pickup from hotel Van was good but we got the last seats which was more bumpy Most of the AC vents cover were not working so heavy Aircon coming on your face which you can't stop in already cd weather of December Blankets were provided which was good Overall good, I wish I could block seat number at the time of booking

We changed car 3 time. We didn't go directly to the airport. We drove through downtown Hanoi and changed cars there. We were at the airport 1.5 hours later.

Very easy and comfortable! Would definitely recommend this company, but the journey does take longer than 12go says it will take so be careful if you are getting an airport transfer

Left later, staff was not that friendly, quite expensive for this short journey.

We were picked up from our hotel and also dropped off to our hotel at destination, which was great. We had to change vans many times though and I cannot say that drivers drive safe at all, very unnecessary override at all times - however, that seems to be part of the driving culture here so might not be possible to avoid. We were late of schedule maybe 45 mins so not bad. Communication through whatsapp was fast abd efficient!