Shinkansen JR Central

非常方便，扫描可用代码即可

预订从东京到京都的新干线车票简直太方便了。我只需拿着密码到检票口和站台，找到正确的车厢号，然后坐下就行了。火车准时发车，分秒不差。这就是日本，在德国简直是不可想象的。

乘坐新干线感觉不错。主要问题是从东京站换乘新干线。非常复杂，需要很长时间。我们也需要四处打听。如果车票附带某种地图/指南来帮助旅行者，那就太好了

出发前2小时我们拿到了票！？但还不算太晚

无预订座位非常拥挤，很不舒服……明明有很多车厢都有空位，但找座位却很难，而且很不舒服，还有异味。

很惊讶你会确认车票……如果买票和坐火车之间的间隔时间更短，我会非常紧张。然后，到达正确登机口的信息非常有限，因为如果我们扫描代码（好的解决方案，但最好使用应用程序，比如将其添加到钱包上）所以，在这个巨大的车站找到正确的位置是一个挑战。拿到一张真正的票，登机口也应该畅通无阻……所以，卖票是不够的。

优质的火车服务方便省时

从东京到京都旅行。火车准时到达，非常快捷方便的服务。

A wonderful trip and a truly beautiful train. The service provided by 12 Go Asia is also excellent, and they are very easy to reach by email.

Quick and easy excellent booking system!

Confortable and on-time

Good and trustfull

Except finding boarding station , that was great

Very simple and easy to use - would definitely recommend and use again.

Very difficult to have contact with them.

Crowded I had no seat had to be standing all the way

There were electrical issues with the train and it was delayed for about an hour. The QR code didn’t work through the QR code ticket line and it was very confusing to navigate. In the end we made it to where we were going but it was not on time and stressful.

Punctual and convenient!

On time, quick and comfortable.

everything went well and neatly, but you really need to reserve space for your suitcase if you have a larger suitcase than hand luggage. for the return journey I bought that ticket at the ticket sales at the station.

fast and comfortable!

Easy to use, just scanned the QR on the gate to get the paper ticket. Better to disable Apple Pay before using as the gate will try to charge the local IC card and go to your card when can’t find it.

Fast and convenient. The best way to travel in Japan.

Nice service. Unreserved seats are convenient because you can go to the train station when everything is done in Kyoto. No need to rush,

On time and brought me faster to my destination

Easy to book and use the scan code.

Easy purchas

Your QR code does not work at the Shinkansen machine. Please tell your IT guys to get that fixed. Your customer service is useless!

Better to buy ticket in site, cheaper and faster, more schedules available.

Fast and good!!!

Trying to find the correct part of the station and use my tickets was very stressful

I purchased my tickets the night before we needed Shinkansen tickets, so it was a bit last minute. When I bought my tickets it was charging me in Euros so I started to feel unsure, however I proceeded with the purchase. I received an email for my receipt but I did not get a confirmation email right away. I waited until the next day, which was our day of departure at 1425 hours. At 1030 hours I still had not received an email so my panic wostened. I started emailing 12Go inquiring about confirmation email. At 1125 hours I finally received my confirmation email so I was at ease finally. When we got to Shinkansen gates to board Shinkansen using the QR code provided, they would not work. Panic came back. I was afraid it was not real or 12Go was a scam. They let us board and we sat in our reserved seats which had to be legitimate because the conductors never questioned us sitting in the reserved seats. My panic was not completely settled as I wasn’t sure if they were going to charge me or what upon arrival. Again panic set in again. Once we arrived in Kyoto Japan Shinkansen train station we tried to exit with the QR codes and again they did not work. Panic came back. Because of the language barrier I wasn’t sure what to do, but the station attendant helped us, he was able to scan our QR codes on his system and we were out of the Shinkansen station and felt at ease again as we arrived in Kyoto Japan. It all worked out at the end, but as a foreigner traveling where you can’t speak their language it was nerve racking to feel something wasn’t right. In the future, I’ll just pay at the train station directly even if it means it is much more expensive.

Amazing - fast and on time !!

The QR ticket had trouble scanning

Overall, it is very easy to purchase and very easy to use. The vehicle is very comfortable, on time. All good!

Very good. Thanks for your prompt response.

Smooth quick and quiet while I got to see a side of Japan other tourists probably miss out on.

I wrote wrong emale adress and the support program help me right away. The ride was even shorter and the site is nice and easy to navigate. Its nice that thay also send guide in the mail on how to use the pdf ticket/qr code.

Very straightforward and easy to use

It was very diff

I wanted to change my ticket to an earlier time but couldn’t figure out how to do so on your website

The response from 12GO was helpful. However we waisted important travel time trying to get our tickets with the QR codes at the Shinkansen gates. In one instance we had to pay cash for one ticket and in the next instance couldn’t get two of our tickets and had to enlist rail employee help. Kind of unfortunate…..

Excellent and good train, fast and comfortable.

Booked the Shinkansen train from Kyoto to Tokyo. Comfortable and fast service. To board the train, you just need to scan the QR-code at the gate.