Sapa Ethnic Travel

司机技术不太好，经常突然动作，每隔一分钟就按喇叭。这并没有让我们好好休息。 USB 不工作。另一方面，巴士准时出发（甚至在准确的时间等我们），我们比预期提前了 45 分钟到达河内。

长途旅行，糟糕的司机，糟糕的道路，停下来买不需要的东西。pdf 上写的地址不对。我们找了很久才找到巴士，问了不同的人和司机。我试图拨打联系电话，但没人接听……

巴士超额预订，另外 2 个人需要支付额外费用。他们不得不坐在地板上，接送站不是接送站。我们需要再步行 7 分钟才能到达巴士出发的市场。

巴士很舒服，准时到达。车上给了我们水和鞋袋。有一辆小巴士从河内机场出发，带你大约1公里到实际巴士出发的地方。没有评论，一切都很好

everything was at high level, as expected.

The Saoviet travel bus was pretty nice and clean. The driver and the others helping facilitate the ride not so much. Grumpy and rude. Except for the ticket lady, she was nice. Would recommend a different bus company.

Our trip was fantastic! Even if we got late because of the delay of the airplane, the driver was waiting for us. Very comfortable trip, the bus was clean, great experience!

A lot of stops during the trip, in which the pilot turned off the engine and then the AC. Imposing the people to go down and enter to vairous shops.

Got booked on a different bus without telling us. The Bus stopped at a horrible toilet.

The ride to Sapa from Hanoi went well, but the location of the bus pickup point was not clearly described. Even after I contacted the 12Go office, I was not told clearly where to meet the bus. This disaster was only narrowly avoided because the bus arrived late.

Very good experience overall in a VIP cabin. Everything went smoothly, although actual pickup point was not where it was written, people there were aware of us and took care of transporting us there (without any additional fee)

Great company and I would definitely use again

Our route was supposed to be sapa 18:30 - Luang Prabang 18:30 the next day. Which didn’t differ too much from actualities. We were told the bus would be at 19:00 earlier in the day (we can only assume the 18:30&19:00 departure buses are the same) We left Sapa at 19:30 on a sleeper coach (no toilets). We then stopped in Lai Chau at 22:30 for 40 mins. Got to Dien Bien Phu bus station at 04:30. Got into a local yellow Luang Prabang bus (no toilets either) that didn’t leave until 07:15. We arrived at the Vietnam border at 08:40 and were through in 20 minutes. If you had any Vietnamese Dong left over they could change it to Lao Kip for you. Arrived at Lao immigration 10 minutes after this and we were through in 30 mins. We had our passports stamped in Hanoi already. (US$1 each as we didn’t have any Kip for stamp duty otherwise it was 10,000 Kip each) We had a lunch stop at Pak Nam Nov at 12:00. Arrived in Luang Prabang at 19:30 with no more official stops, just stops for delivering parcels.

I arrived on time at the airport, the bus wasn't at the bus stop, so I called the number of the service provider. They told me to wait and they would send someone to pick me up. I waited for 30min then called again, was told to wait again. 1h later still noone, asked again no answer.... I just got asked where I'm at, same place for 1,5 hours without moving (I sent them pictures so did they, it was the same spot 1F 17 ) 2,5 hours later at 2:45 I was told the bus was already really far away and they would pick me up at 7. I asked what I am supposed to do now, no answer..... I ended up spending the night waiting. Overall great experience

The booking was prerry easy and straight forward. We was urgently booking the earliest possible bus. We got confirmation within 5 min. We arrived at the pickup point an hour later and they were able to put us on an earlier bus which was the best

One of the best transport/travel i had in my life. Own cabin!! On the bus!! Meaning own bed!! Brand new everything usb type3 as well as regular charger in your bed/cabin. You can close windows fully and comfortably sleep. Nice clean WC on the bus... better travelling then in Europe 100%.. 7 stars

The bus was not so clean.

I was nervous to take this bus considering some people's reviews but it was actually a very smooth pain free process. The bus did leave about 45 minutes late but still arrived on time with no issues. The beds were curtained and have a USB port and a blanket. Just like all busses I've taken in Vietnam there were a few stops along the way to pick up and drop off things but I don't find this to be out of the usual. There was 2 stops throughout the journey for bathroom breaks and in the morning one of the workers went around and asked where people were staying so that you can be dropped off nearby (eg at Buffalo hostel which is like 10 minutes from the main stop in town). Bus goes on the ferry so you go all the way to the island without having to transfer at any point.

Fantastic coach, clean and comfortable, great wifi, only thing that let it down was couldn’t find the meeting point at Hanoi airport as email information just said the airport, I managed to message them and they came and got me from a spot which they sent me a photo of.

The bus was supposed to leave at 21:30, but we already left at 20:56.. We were happy we arrived early. There was a second stop were people got on & they overbooked the bus.. 4 tourists had to lay in de aisle on the ground for a 8 hour trip, instead of the VIP sleeper they booked. Really poor service as well, no body that spoke english and very agressive/irritated men.

Booked 2210 bus, but was put on the 2130. Luckily my hotel was close... Wouldn't have known otherwise... Not sure if i just got moved, times are old or what was going on. Might be just specific to the check-in agent in sapa. Otherwise trip itself was okay.

Best Bus ride so far! The bus was so comfortable

The trip was completely fine: we left and arrived on time, stopped often enough for food and toilet breaks. Some seets were a bit broken, but all in all clean and comfortable!

very clean and new bus, driver wasn‘t driving like madman this time m. Was a good ride

My 1st experienced to Sapa by Sleeper Bus was great. Pick up at airport and depart on time.Staff at office also helpful.The driver also drive carefully. Though driver only speak Vietnam and left us blank during stop over , but it is still ok. TV no signal but i dont watch tv as it will make me sick. I read some review by others with bad experience ..but hey..u will never know..u might be lucky . 🥰

We got a pdf file via email with coordinates to pick us up. We waited 2,5h overtime but the bus do not stay there. We had to communicate via WhatsApp, but this person needs to much time for answering and we thought we will miss our bus. At least the office send us a taxi (they only write they will send us a car) and we got the bus which was a ready on the way to sapa. This was a really bad experience but not every night bus is like this. You should book the bus over hostel.

Pick up and drop off times were COMPLETELY wrong from Ha Giang to Halong Bay. Pick up was one and a half hour later. Drop off was supposed to be at 23:30 but we arrived at 4:00AM.

Great, after à difficult meeting point finding. A simple phonecall to the driver and they came back to pick us us. Then the VIP luxury bus was super. Very clean, large seats/ bed.

Overall good experience. I received the cabins this time which were very comfortable and private. Only points off due to going to a slightly different drop off location.

Seats are comfortable and had usb charging ports and the driver gave us bottled water and soft blankets. However, the bus stopped so many times over the trip to pick up and drop off locals and so, was over capacity by about 10 people and babies lying on the floor in the aisle. Still a great cheap option to get from A to B but dont expect VIP :)

It's very comfortable bus sleeper.. i am bit confused about the pick up place, the map location was totally different. You should WA the operator, so they can give you the right direction. The driver was so kind n helpful...

We were super apprehensive about booking because of the reviews but it was actually decent- seats were narrow but if you put your luggage in the compartment below you’ll be fine. Our bus had Wifi and we stopped 3x for toilet/ food breaks (remember to take change with you as they charge for entry at the toilets)

several hours late. Stopped before Hanoi to transfer us via "shuttle bus" which were infact three small cars in which the people barely fit.

Bus was late. We booked a VIP bus but were shifted to a "normal" one.

We booked the VIP20 bus which was super comfortable and had a toilet & WiFi. You can adjust the seats automatic but the first 5 hours, that didn’t work. At one point we were transferred to another bus, which was not a VIP bus. The bus wasn’t even cleaned up, used blankets everywhere, really cold and not comfortable at all. We had to wait almost 2 hours until this bus finally left.

First of all, tks of this services.. we safely arrived Sapa on time.. The only suggestion.. for Vietnamese especially bus, taxi driver, pls be polite in manner.

Everything was great. The bus, the schedule everything was as said, even web arrived a bit earlier than planned. The only to improve IS the information about the pick Up point. You are just informmed that the meeting point is Noi Bai Domestic Airport, nothing else ando only 50 minutes before departure i received a WhatsApp with a picture off where i would be to get on the bus. It wasnt enough information, fortunately some people in the airport help me Up with this and could be there on time

Other than having to figure out the exact bus meeting point, staff were responsive to messages and we made it to the bus. Ride was good, clean and comfortable.

The toilet was dirty and smelly. We were seated close to the toilet and it was an awful trip, every time someone would open the toilet door there would be an horrible smell for a lot of time. We took the same company to get to Sa Pa and was ok, but to go back to Hanoi the bus was older and there wasn’t WiFi. Plus they drive like crazy, it’s really hard to sleep

Everything in time, Bus was really comfortable

Very nice sleeper bus. Free WiFi and free water. You can go to the toilet. We had one stop to get some lunch. Good experience

Screens not working, nobody speaks english and we waited 50min without knowing whats going on.

We had a stop midway. The bus was clean and comfortable. Free water bottle. They moved some of us to different bus which was okay and other bus was also clean.

Its ok but information could b

On thé ticket thé départure was at 8 pm We arrived at thé bus station they Said now it s 10 pm. After We had a problèm with thé bus We had to change thé bus but they were speed an other bus came take us in mess than 1 our

Left 45min late from Sapa. I booked with Sapa ethnic travel but it was operated by SaoViet. The bus was comfy (VIP cabin) but broke down on the highway about 1h before reaching Hanoi. The crew didn’t speak English and couldn’t update us on what was happening. Got pieces of info here and there but not much. After 45min another bus picked us up and we had to share cabins as that bus was already occupied. Eventually arrived at Hanoi 2.5h late. I asked for a financial compensation but so far no feedback.

Average experience, everything was okay nothing seriously negative. Sleeping cabin was clean and comfortable with AC, lights and USB power ports. Although the driver was late but that was not controllable by the driver as it was severe traffic approaching SAPA and had also made 4 drop offs and pick ups for other customers along the way.

It was so small, full of people even in the corridor. The stops wasn’t advertised. You have your own seat to sleep confy.

It was a nice exprrience, the bus was good, and the stuff nice. Ot went all ok.

The driver was driving very fast and honking constantly. This made the ride very uncomfortable. Despite having bought a ticket to Ha Giang center, we were dropped off at the bus stop 2-3 km south of the center. As a result, we still had to pay for a cab to Ha Giang. The excuse was that the police did not allow driving into town. However, we saw other tour buses entering the city without any problems. Rather, the bus operator seemed to us to cooperate with the cab drivers. Moreover, the driver was not polite, let alone helpful. We avoid Sapa Ethnic and Ket Doan Travel from now on and resolutely choose another operator such as Daiichi Group who put the comfort of travelers first.