Sapa Discovery Travel

乘坐干净且设备齐全的巴士从会安到宁平，这是一次非常愉快的旅行。有干净的厕所和毯子。真正的床。一开始有点奇怪，因为你在会安预约了，最后一辆出租车来接你，带你去岘港，当然没有任何解释……

服务是最好的！驾驶得很好，感觉很安全。座椅因老化而损坏。

我们的行李存放在走廊里。被踩了，背包里的东西都碎了。不舒服！此外，一名工作人员躺在上面，在走廊里睡在我们旁边，非常吵闹。

Pointlessly confusing travel, the bus was 30mins late with no information given to us, also a strap from my bag was ripped off in travel.

Bus broke down and I wasn’t told, but when I actually got through to the lady on the helpline she was really helpful. Eventually got there

Booked a sleeper bus from Hoi An (6pm) -> Hanoi (8am). It was actually a minivan from Hoi An to Da Nang (everyone was confused when the minivan showed up instead of a sleeper bus), then a bus from Da Nang to Hanoi. The minivan came more than an hour late. We were only informed of the late departure after reaching the pickup point. The sleeper bus itself was very bumpy and had constant honking. Beds were somewhat narrow and short, but otherwise comfortable. Wifi didn't work. We arrived in Hanoi 45min late. Overall, it was bearable if you are relatively small-built, not time-sensitive, good at sleeping with some noise on bumpy rides, not too susceptible to motion sickness, and okay with taking a minivan before the sleeper bus.

Staff at pick up point were not helpful at all, I asked when we arrived if we were still due to leave at 10.30am to which the lady said yes. We didn’t end up leaving until 11.30am with no explanation, we kept having to find staff to ask what was happening and being told “soon, soon” On the bus the staff also were not friendly, we were given no tickets and had no idea where we should sit and were ignored completely with no eye contact. My seat did not recline and both mine and my partners usb port did not work. We did however arrive only a little after our given arrival time and the ride was straight forward once we got on.

The buses are new and comfortable with good air con and charging points etc, but the bus was over an hour late collecting us from Hué, which it seems is normal in Vietnam. The really irritating thing, and the reason I’m not giving five stars, is that we had to change bus TWICE, which was not scheduled. In fact, the contact person on WhatsApp assured this would not be the case. The first time we changed bus, it was to a similarly good sleeper bus, but a big hassle to be woken up and told that and with bags etc while half asleep. The second time, was to a private car/taxi that took the two of us the final 25km to a phong Nha. We got there in the end, but it’s like Russian Roulette whether they have planned bus changes, which is really disruptive and a big inconvenience

One of the best sleeper buses I've been on. The driver was very friendly. Had multiple stops for toilet and snacks. Blankets and sleeping areas were far cleaner compared to other bus providers. Would highly recommend.

Way to late

The bus came more than an hour to late

Was fine, as expected. The usual bright lights during the night but relatively comfy. I’m 5ft8 and can never fully stretch out anyway. At one stop the driver wouldn’t let us back on the bus for 30mins..not sure why but was annoying for those who had got off just for a quick toilet break.

Overall the trip was OK, the first leg way a limousine to tam coc which only had me and 1 more passenger After that, I went on the 7:30 pm sleeper from tam coc. Turns out there are later sleepers but I didn't have the option to book them on 12go and also when I asked there if I could switch I was told that I couldnt The sleeper had a very long stop (about 2 hours) Ina gas station about an hour from tam coc, and the people boarded and slept on the aisle so getting in and out was pretty hard and had to walk over them

Left and arrived 20 min late. We had a vip20 sleeper but the driver tried to force us to get in a cabin 2 and 2 together. We said no and ended up having our own cabin - but be aware of this, and just insist to get seperate

First things first: we started where we should have, arrived where we should have, both on time, and travelled with the VIP bus that we paid for. Only in between Sapa and Ninh Binh at 2 am we were dropped in the middle of Hanoi for a bus change that arrived 2 hours later. This was not scheduled (or at least not advertised) and the help desk through WhatsApp was basically useless. We just hoped that the second bus would arrive but there were no sign there nor any signal, so it was basically hope for 2 hours.

We got the bus from ha giang 9 pm to cat ba (estimated arrival time on the website was 7am) trough Hanoi and got dropped at the office in the middle of the night not knowing when our transfer would be (we couldnt reach anyone). From the first sleeping bus to the next bus to Cat Ba , we waited 4,5 hours. We arrived in Cat Ba around 12pm. The busses were of great quality, but the communication lacked.

Bus exactly as in the picture. Comfy & spacious (for a bus). Would do it again!

Didn't expect much, but the end result was positive.

We booked the VIP cabin. Bus arrived 1,5 hours later. Bus was overbooked as it arrived it was already full. So 6 person must sit in the middle way. We drove around 30 minutes, then the bus driver wanted that we exit at a gasoline station in the nowhere 20 minutes later a other bus came, but less die class we booked and payed for. No WiFi, dirty seats and a bit less space.

It's a long wait but this is lessened when the young people at reception are very cheerful. Additionally, I particularly liked that the room was large with plenty of outlets for charging smartphones. A real congratulations.

The bus was to tam coc We arrived to Ninh Binh and I had to pay extra for a taxi Plus we arrived 1.30 hour early so instead of 6 am it was 5 am So I had to get a hostel because it’s not like I can set in a coffee shop in this hour Plus there was plenty of room on the buttom beds and they said u had to sleep on the top one

This trip was so bad and not what we paid for at all. We arrived an hour before the trip started at the Hanoi office, because we wanted everything to go smoothly. An hour later a random man came and picked us up. He drove us to some big road, and just dropped of us on the side of the road and told us to wait for the bus. But the bus didn’t come, so we talked to some of the locals that were standing there, and they told us that we were at the wrong spot. We called hotline and they just said that the staff made a mistake, but they would fix it. They send a new man to pick us up, and he drove us to another place. We were again dropped of on the side of the road, but this time there was a booking office there. So we talked to the lady in the office, who said that our bus to Da Nang had left, even though the man from hotline told us that the bus would be there when we arrived. We called him again, and then he said that we should get on this random bus to Ninh Binh. We didn’t feel that safe at this point, because we would be dropped of in Ninh Binh at 9 in the evening. But it was only option. We asked the man from hotline if we could just stay on the bus the whole trip to Da nang, because the bus was also going to Da Nang. But the man from hotline told us that we should change buses in Ninh Binh, because we paid for a VIP bus, and the bus we were currently on wasn’t a VIP bus. When we arrived in Ninh Binh

The driver did not believe that I had paid online and was demanding I pay him Ð120000. He could not understand English so didn’t believe the receipt I had which mentioned ‘PAID’. He finally got onto his boss and let me go. He also thought I was going to Hanoi and was gesturing I get onto the transfer bus. I was not going to Hanoi. Otherwise ride was fine and smooth going.

Great customer service. Great communication via Google translate but clear and with a smile.

Instead of going to the station at the address in Hue clearly stated several times in the booking (7 Doi Cung) we stopped in the middle of nowhere and were told this was the final stop. It was over 3km away from the destination address stated in the ticket. Several people complained but they just told us “we don’t care, if you don’t like it you can call the hotline”. Our demands to provide transportation to the city were ignored. I ended up having to pay for a Grab out of my own pocket and had to wait over an hour because it was so early in the morning that there were almost no drivers. Additionally, the bus was very cramped and the beds too narrow for an average size European man (5’11) and that is already with the more expensive “local cabin” option. I have to say that I rarely leave bad reviews and I am used to a lot when traveling, but leaving passengers stranded somewhere other than they had booked is not only horrible customer service but in a foreign country for solo travelers (especially female) can potentially even be dangerous. Very reckless.

Great Transport! VIP Shuttle from Mai Chau to Tam Coc and Sleeper 20 to Hue. Transfer in Tam Coc was a little chaotic (nearly forgot to transfer me to the sleeper), but apart of that a well organized trip in comfortable vehicles. Bring a jacket and socks for aircon in the sleeper may be quite cold. Arrived in time.

We had in total 1 1/2 hours delay. At first we need to wait for an hour at the office to wait for the taxi. Then the taxi got us a bit outside of Hanoi where we need to wait another half an hour to wait for the limousine. All in all of the Limousine was fine, but the waiting was annoying. Nevertheless, the driver drop us off directly at the house though so we didn’t need to get a Grab

We booked VIP 20 from Tam Coc to Da Nang - the first bus we were on was awesome - very new, clean, comfortable. Unfortunately at 7:30 in the morning everyone was abruptly shoved off the bus in Hue and put onto an extremely crammed + uncomfortable van for the rest of the journey. No explanation given, not listed on the itinerary or I would’ve booked an alternative so as to actually sleep the night.

Was alright. Driver started from pick up 30min earlier though -which isn't bad, but something you should know. Drive took 1h longer. Bus stank. Driver didn't speak one word English. Gave us weird instructions where to sit, everyone was confused. Delivered some packages before he got to destination.

The bus was comfortable and large enough to lay down and get some sleep. There was a toilet on board so we didn’t need any stops during the 8 hour journey. The driver didn’t make many stops for parcels/pick ups like we’ve experienced before in Vietnam. However the bus was 2.5 hours late with no explanation from the man based at the pick up office meaning we got to Ninh binh 2 hours late

were picked up an hour late. If you are in a hurry don't book.

We got our confirmation mail 5min before the bus would leave. We had 30mins to get to the departure spot. We sent alot of e-mails but no answer at all. That's ruined our last days here in Vietnam. Now we lost our money and still no answer.

The bed was really comfy, but the drivingstyle of the busdriver was bad. Difficult to get sleep if you get shaken around.

Great contact with driver. All information with departure place is simple and easy to read. One small "-" is temperature on the bus. It's was a little bit cold. The weather outside was not good.

A lot of buses at the same place and same time, few answers to the question. Bad organisation

Driver was on time (35mins before departure) picking us up to the main van. It was strange getting to Ninh Binh and having to switch vans. We got there an hour earlier than scheduled (but left on time).

The company needs to change the system and sell ticket with seats marked! Its unfair with who enter last in the bus to stay at the back of the bus

Bus was on time, friendly driver

Driver was brilliant, on time and safe 😊

Bus was good and trip to da dang was shorter than expected, BUT none said that once we arrived to da nang we’ve to wait for one hour to go to Hoian in a van. So basically you’re paying for a limousine to da nang and from there they distribute people to different places.

Driver was on time with my name on a board, I could indicate my destination, car was spacious clean and comfy, ttavel were safe. Perfect !

Departure time respected, even 10 minutes before, car was spacious cleam and comfy, travel were safe. Perfect !

Had to wait for an hour at a roadside office in Danang, was given no information and not treated particularly well by the staff. When the car eventually picked us up an hour later to take us to Hoi An I expressed that I wasn’t happy to have been made to wait and not told why and they didn’t give me an explanation. This was early in the morning, and I would have loved some support.

There wasn’t space for the legs between the seats, but the trip was good

The cabins were okay, but there were no toilet on the bus (when we booked, it says there is one). And there was no snack as we booked.

The night bus itself was very comfortable, but the bus was very late, departing 2h later than planned (they warned us during the departure day) and arriving at 11:00 instead of 8:00 at Hoi An ! We weren't told, but at Hue we had to change bus and wait for 2h for the next one, that did not have enough sits for all the travellers (beware of the mototaxi men that are on the bus and that will try to extort you enormous amounts of money in exchange for taking you in the town center for breakfast)

good way to get long distance overnight.

I wouldn't recommend this! They put those of us on Tam Coc last so we had the shared space with 3 people at the back. I was lucky it was two women I was with as if it was two guys I would have felt unsafe as you're pretty much on top of eachother. Was in the middle space so no space for my stuff and the bed was too short, overall barely slept. Then they took us off the bus in De Nang where we waited almost two hours for a car to come to bring us to Hoi An. Wish I'd just paid for a budget sleeper and had my own space rather than paid extra for a VIP to share a space with strangers.

Vehicle was an old luxury van

The pickup was a little bit late (close to half an hour) but the driver managed to get to the destination more or less on time (we had more than enough time to take our connection flight). It was a limousine for 9 people but we were the only two passangers so it was very comfy for use.