Luxury Van Limousine

I don't usually write reviews on here but I felt compelled to for this company. Hands down the best transport experience I've had in my life. Was so pleasantly surprised by the service provided with this company. From the moment you arrived at their office in HCMC staff are there to greet you and provide you with a chair and information. The busses run on time like clockwork every 15 minutes. The bus itself is super modern and comfortable you're provided with a blanket and water and wet wipes. The cabin is so clean and comfortable with a TV screen and usb charging ports, reading light with multiple settings. There is a shutter for the indow so no light comes in if you choose. There is also a curtain to the bus itself which velcros shut so you can have full privacy. I felt the driver drove safely and also didn't sound the horn too much or too loudly (which I was worried about as I was in the front cabin) when you arrive at dalat you are dropped at their super modern, clean and well staffed office where they even provide complimentary snacks and tea which was great for us as we had to wait there a few hours before we could check into our hostel. Overall a brilliant experience would highly recommend.

It was okay

I e-mailed them using the address they gave in the confirmation. All my questions were answered truthfully. They even went out of their way to ask the driver to give my mother a little favor so that she is more comfortable during the entire trip. Definitely recommended.

I did like a lot the bus, and we also had 20 min to go the the toilet and eat something. I did not like the process of buying the ticket online because important information is missing. When people book it should only be available if there are in fact available seats. Also, it is not true that there are buses each 15 min. I managed to understand how it works because I found a phone on internet and I could talk to an operator.

The bus arrived on time but the staff from the buss office doesn’t treat you well. They don’t speak English and are very rude when you ask questions. My bf seat didn’t turn into a bed bc it had a hard structure underneath. If you are tall, I don’t recommend this type of trip. You need to arrive at least 20 min before departure so they can print you the seats. We booked the Luxury Van Limousine and we had seats number AX5 and BX5. We were supposed to arrive at Sapa at 5 am but we arrived at 4, so I recommend you to book a night before your arrival do you have a nice sleep. They wake you up shouting SAPAAAA

Bus driver wouldn't stop to let passengers use the bathrooms. Couple of girls were crying it got so bad

Excellent comfort. Wide cabin. Clean. Bottled water and clean toilet at back of bus. Best bus journey during my 30 days in Vietnam. The bus company was SAO VIET.

Great communication from the get go. She confirmed my booking, and also accommodated my request for different pickup and drop off. Very kind lady that genuinely wished me a well trip. Drivers made sure we arrived on time. We were even early. If wanting the fastest way to go round-trip hanoi to hai phong, I'd recommend Luxury Van Limousine.

One guy contacted me through WhatsApp and they picked me up from my hotel and dropp me off in my hotel too. Thanks very much!

Very engaged support by Luxury Van Limousine (agency, not the actual bus operator; bus company was Quang Nghi). Clean bus. Even USB A plugs to charge smartphone while traveling. Bus staff a bid rude; no English language abilities. Bus driver dropped us directly in front of our hotel (arranged by the agency, which was constantly available by WhatsApp) Timetable was ok (45 Min delay at pick up)

Great bus!

J'ai été débité 2 fois ma réservation + retard du bus de 3h à Hanoï. Ils ne sont pas du tout organisé !!