Terrible unorganised mess! Not to mention myself and the rest of the bus’ passengers were left stranded at the Singapore boarder without currency or working SIM cards! Despicable!
巴士 VIP, Billion Stars Express, 2024年4月30日
B U
Bashir U
I most satisfied and want to serve you for more better
巴士 VIP, Billion Stars Express, 2024年4月23日
Z O
Zeynep O
The bus was very cold so I got sick. I had chosen my seat number, but everyone could sit wherever they wanted anyway.
巴士 VIP, Billion Stars Express, 2024年4月11日
S H
Sam H
It said the journey should take around 5 hours 10 minutes but took around 9 hours
巴士 VIP, Billion Stars Express, 2024年3月11日
M C
Maarten C
A bit rushed at like the border and stuff, and the 2nd driver wouldnt let me keep my small bag (with all my valuable items) with me in the bus but insisted it had to be in the cabin space, although I had it with me in my seat for the whole first part of the journey.
巴士 VIP, Billion Stars Express, 2024年3月7日
E B
Emilia B
For this trip you’re gonna need a blanket, neck pillow, snacks, a cap, headphones and a good playlist.
It is true what the other reviews tell you. The bus driver seems very careless with his passengers. Luckily for us he was accompanied with a man who was closer to nice and spoke English.
The aircon is very cold and the bus smells of old cigarettes… BUT there are lots of leg room and the seats can transform to a semi bed.
巴士 VIP, Billion Stars Express, 2024年2月29日
D H
Dagimhiwat H
The bus was over one hour late. The seats were not stable and kept bouncing.
巴士 VIP, Billion Stars Express, 2024年2月21日
S S
Sebastian S
3 hours late at pick up point. 7 hour drive instead of 5. So overall delay of 5 hours.
巴士 VIP, Billion Stars Express, 2024年2月8日
S D
Sheila D
Later, spend almost 5 hours more... staff terrible and wanted we walked 20 min far from to take the bus in other place.
巴士 VIP, Billion Stars Express, 2024年2月7日
P L
Pawel L
Very Nice trip.
巴士 VIP, Billion Stars Express, 2024年2月6日
J M
Jack M
great bus, little delay at the boarder but that was expected. The only thing is the busses are hard to distinguish when you are at the bus stop do make sure you are asking the bus drivers in order to not missthe bus.
巴士 VIP, Billion Stars Express, 2024年2月6日
M G
Max G
Bus was 40 minutes late. Some people were very noisy and made the seats dirty after they had left. It started raining during the ride and the roof leaked in a few places. Some of us got a little wet.
巴士 VIP, Billion Stars Express, 2024年2月2日
M G
Max G
Bus was quite late. The expected arival time was very optimistic. It took about 2.5 h just to leave Singapore and pass customs. Wholw journey took about 7 hours. Keep that in mind.
巴士 VIP, Billion Stars Express, 2024年2月1日
P K
Pascal K
We arrived late and at a wrong place, mzch further from the center than supposed to. The driver said the vehicle was broken, but when everyone was out he just kept driving... He honked very loud and a lot during the drive. It seemed as he was stressed that we where late. He droped us 1h later than scheduled and on a trainstation outside kuala lumpur. So we had to find out by ourselfs how to get to the city. No excuse, no attempt to help us. That was really a bad experience. At least he dropped us at a trainstation and the seats were comfortable. Therefore 2 stars and not only 1.
巴士 VIP, Billion Stars Express, 2023年12月21日
A P
Alyson P
The bus was 1.30 hours late for departurer with no update or reason why. Asked the check in people and they just said its in its way. It was freezing on the bus and the aircon was so loud. The trip took over 5 hours.
巴士 VIP, Billion Stars Express, 2023年12月16日
A G
Arnold G
came an hour late for pickup, arrived an hour late at destination, so instead five hours, the trip took seven hours. the bus is not in a good condition at all. my seat in the last row at the window was not comfortable, avoid it if possible. cheap way to travel, but unfortunately not very comfortable.
巴士 VIP, Billion Stars Express, 2023年11月19日
W J
Washington J
Bus came early but departed late.
巴士 VIP, Billion Stars Express, 2023年11月8日
A H
Anna H
The bus came 20 minutes later, so we arrived 1 hour later in Kuala Lumpur due to traffic. The bus was comfortable and the bus driver was friendly.
巴士 VIP, Billion Stars Express, 2023年10月25日
J D
James D
The bus left 20 minutes late. Shortly after the air conditioning stopped working. It seemed that the air con would die when the bus was running. The bus then stopped on the side of the highway and alternative buses were organised for the passengers. The driver was stressed but he remained helpful. Several hours of waiting followed and I arrived at my destination almost 5 hours later than I should have.
巴士 VIP, Billion Stars Express, 2023年10月19日
C K
Chong K
Improve the bas quality
Cleane
巴士 VIP, Billion Stars Express, 2023年10月14日
M F
Michael F
Staff to check in not friendly
Bus started 40 minutes later.
Not allowed to have a drink in the bus for 5 hours
Arrived in the end at 1900 so it took 7 hours
communication on board war terrible
巴士 VIP, Billion Stars Express, 2023年10月9日
A S
Anna S
The driver was doing other things while driving and we more than once crossed over to another Lane - scary! But we made it to KL without any accidents.
Support was very helpful when we felt the need to confirm that we were on the right pickup-spot.
We was delayed before even starting our journey and it didn’t take long before the driver stoped and left the bus for approx. 10-15 minutes. The fact that the drive took longer than anticipated was NOT the traffic.
巴士 VIP, Billion Stars Express, 2023年10月5日
N M
Niall M
The bus arrived 3 hours late.
Only about 30 mins of this could be attributed to traffic. The rest is due to leaving 40 mins after the advertised time (despite the bus being there 10 mins after it, we sat for 30 mins with nobody new getting on) and terrible estimation from the company. The bus makes a lot of stops that mean it has to drive out of the way which is completely understandable for a bus but it needs to be included when estimating the arrival time.
Spending 8 hours on the bus when we were expecting 5 was very frustrating.
The second issue was the stops. In the 8 hours on the bus, the only opportunities to get food were stops at bus stations (which often don't have much to offer).
Excluding all of the above, the seats were at least relatively comfortable.
巴士 VIP, Billion Stars Express, 2023年8月19日
D M
David M
Good trip, left on time but arrived at destination 30 minutes late. Bus communication not the best. There was a stop along the way so I wasnt sure if it was my destination. Spoke with other passengers to know to remain on bus.
巴士 VIP, Billion Stars Express, 2023年8月15日
M M
Muliawati M
Bus very very okay
But driver has no fri
巴士 VIP, Billion Stars Express, 2023年8月10日
C Q
Chi Q
Delay without any notice.
The trip was 1 hour later than scheduled.
I paid 3$ (premium support) and 2$ (confirmation SMS) but did not receive any support during the trip nor confirmation SMS
巴士 VIP, Billion Stars Express, 2023年8月1日
F H
Frederike H
We were 2,5 hours late and the bus driver kept smoking out the window. We weren’t informed about the long delay and 10 minutes before our stop the driver took a 25 minute break. Wouldn’t book a long trip with this company again.
巴士 VIP, Billion Stars Express, 2023年7月31日
J D
Jiaqi D
Bus delayed for 1.5 hours with no info provided, weren’t allowed on the next bus even though that arrived earlier than our bus.
巴士 VIP, Billion Stars Express, 2023年7月30日
M S
Marcel S
Everything worked fine, bus was on time, seats were comfortable and we arrived without problems in KL. The only thing is that they pick up other people in different locations so we started one hour late so we arrived as well one hour late. But besides that everything went smooth
巴士 VIP, Billion Stars Express, 2023年7月28日
K R
Khadija R
Good except half the bus had a broken seat so you can’t lift up your feet. Get someone to fix it. And the trip took an hour and a half extra than it said it would take online when I bought the ticket.
巴士 VIP, Billion Stars Express, 2023年7月25日
M B
Maja B
When I got to the bus company I was sent on the wrong bus (KL instead of Ipoh). Before entering and on the bus I'd ask the staff several times if this was the bus going to Ipoh, which they confirmed. And yet, when someone checked tickets (after one hour) I was told to get off the bus and wait for 30 minutes to get on the right bus. When I finally got on the right bus, there was no seat with the number printed on my ticket. So I ended up being moved around until a staff member finally gave me a seat that hadn't been booked.
巴士 VIP, Billion Stars Express, 2023年7月19日
S P
Sandra P
Departure was 30 minutes late. The back of the seat very unconfortable too bouncy.
巴士 VIP, Billion Stars Express, 2023年7月19日
O S
Olivier S
We felt unsecured during this bus trip.
巴士 VIP, Billion Stars Express, 2023年7月14日
A C
Andrew C
The service was delayed and the staff at the bus station was both unhelpful and quite rude. I had to ask several times when the bus was coming and he dismissed me several times telling me to sit down and almost laughing in my face. He then gave me information after it was already late saying it would be very late. It was unhelpful and the communication remained poor. The bus broke down for 2 hours, 1 hour outside of Kuala Lumper. Again, we had no information about what was happening, for the first hour and 45 minutes, and just told to leave the bus. A replacement bus did come and we finally arrived in Penang at 8.40 am, instead of 5.10 am. It was a significant delay and caused problems for our first day in Penang.
巴士 VIP, Billion Stars Express, 2023年7月11日
J T
Jagoda T
Central location was easy to find. However I could not see any signs telling me if I needed to go to a counter to check-in (like other companies) or just wait for the bus. Bus also came late, but we managed to get on an earlier one. Luckily I called on whatsapp and they responded to my questions.
巴士 VIP, Billion Stars Express, 2023年6月6日
P H
Paige H
We booked a VIP bus at 10:00 that showed it should take 5hrs.
Arrived at the pick up point half an hour early as advised, to be told our type of ‘vip’ bus wouldn’t be there until 1pm but there was space on the bus about to leave, which was just a normal coach.
Advised we would arrive in KL around 3-4pm.
Our coach left at 9:40 and arrived in KL 19:30.
It took almost 3 hours to get through the border due to very long traffic queues and then long queues for passport control.
The bus was fine if the journey had been 5hrs but for 10hrs it was too cramped.
I cannot see how this journey could have happened any quicker so would advise to expect the longer advertised time for the buses rather than 5hrs.
Disappointing to pay more and end up with the cheaper service.
Driver was patient at crossings at waited for everyone’s return. One stop at a service station around 2 hrs before KL.
巴士 VIP, Billion Stars Express, 2023年6月4日
L R
Luca R
Driver very rude, the bus arrived 3 Hours later.
He stops at the Station without saying anything and we hat to descend the bus the Next Station 45 Minutes far away from the other drop off Point.
巴士 VIP, Billion Stars Express, 2023年5月4日
M W
Madeline W
Took 8 hours instead of 4 but there was a lot of traffic. One stop for toilet in a hole in the ground which was unpleasant. But all in all very comfortable.
巴士 VIP, Billion Stars Express, 2023年4月26日
S H
Sisse H
Strange smell inside the bus. Expect to be late
巴士 VIP, Billion Stars Express, 2023年4月25日
L T
Lieve T
The trip overall was ok, it just took way longer then the site told us. We arrived 4 hours later then we thought, but the drive itself was oké.
巴士 VIP, Billion Stars Express, 2023年4月20日
K G
Kevin G
Bus was an hour late without any information, we had booked seats on the bus, it was then called free seat choice. No help loading luggage. After 2.5 hours there was a break, but here too there was no information about when to continue or where the toilets were. After a few minutes the driver honked which was the signal to continue driving. Also, the driver thought he was driving a racing car instead of a bus. All in all, I cannot recommend the bus company. The only positive was the seats, they were very comfortable and there was plenty of space.
巴士 VIP, Billion Stars Express, 2023年4月18日
N S
Nadia S
It says that the trip takes 5 hours but we stopped like 5 times and took almost 8 hours to get to KL
巴士 VIP, Billion Stars Express, 2023年4月15日
B L
Bee L
Bookings not captured in passenger list. Not allowed to board. Finally, got to board, departed late. Bus in poor condition.
巴士 VIP, Billion Stars Express, 2023年4月12日
I M
Isaac M
Sold as one bus to the mall and ended up being 3, changing throughout the night. So didn’t sleep