The good things: 1. I could change my voucher in the tickert with no problem. 2. Bus trip was on time and we had a quick transfer in the early morning. Only 2 hours from Pattaya to BKK.
Things to improve: 1. In the bus it was way to cold. The air-conditioning was simply to much. 2. The was a contant and loud "Beep-Tone" in the drivers area. Nobody got to know what it was about and the driver didn´t care. Especially disturbing when you sit in the front. 3. Nobody checked the correct use of face-masks. Some customers didn´t care of all. 4. Nobody used seat-belts. 5. Compared e.g. to the modern Airport Buses from Jomtien, the bus made a general old and uncomfortable impression. But still just acceptable.
Transport and organization was excellent, again. But your App is bad. Every time with loading failures and interruptions in the booking/payment process.
Easy check in. Bus was on time. Had to pay 20THB though for my 1 bag which was 16kg on the scale, even though the ticket said up to 20kg was included pp. The women was quite rude when I questioned it.