They change the bus and location of the departure. WhatsApp service help a little but sometimes informations missing. Bus arrived 40 min before the real time and go 5 min after.
Got sick on the bus because of AC. Also team was really friendly but can’t help you or answer any question. Finally i arrived to my destination. Rating on Vietnamese standard.
巴士 VIP 20, Duc Duong Bus, 2024年3月10日
B
Bianca
Unfriendly bus driver who screamed at us and touched us, even we were awake already.
The bus was dirty and smelled like smoke.
巴士 VIP 20, Vietnam Luxury Travel, 2024年4月4日
NT
Natalia T
One guy contacted me through WhatsApp and they picked me up from my hotel and dropp me off in my hotel too. Thanks very much!
巴士 貴賓臥鋪34, Luxury Van Limousine (Luxury Van Limousine), 2024年3月25日
SB
Sean B
Overall it got us from A-B - the bus was about 45 minutes late! The wifi wasn’t working but they did have working USB ports and aircon 😊
巴士 VIP 33 Sleeper , Grouptour (Công ty du lịch quốc tế Grouptour), 2024年2月24日
A
Andrew
Trip was as comfortable as a long bus journey can be. The pick up was a little early and the communication limited due to language however we got where we needed to be in good shape
巴士 VIP 20, Duc Duong Bus, 2024年2月17日
AA
Anano A
It was okay. We left 1 - 1.5 hours late. The bus stopped multiple times for some baggage and other passangers.
巴士 臥艙41, Grouptour (Công ty du lịch quốc tế Grouptour), 2023年12月26日
AL
Alexis L
Perfect service, they had no more space for us in the bus we booked so we were outclassed in another one. We slept well and there are toilets inside which makes it Even better
巴士 Limousine, Queen Cafe Bus (Queen Cafe Bus), 2023年12月23日
YP
Yann P
Pick up point was wrong, they had to send us a taxi
Our name was not on the driver list, we had to solve this problem
The real bus company is queen cafe bus, which has really old bus.
The seats can not move anymore, the electronics things like the remote controller for the seat or the TV are broken
The seats are really small for the legs
And finally, the bus driver drive really fast, but we managed to arrive 1h30 late
巴士 Local Cabin, Sapa Discovery Travel, 2023年11月8日
TM
Tomasz M
At first, they sent us a pick-up location that was 300m from the point where the bus actually stopped and. They gave us the actual pick-up point shortly before the departure and we had to move there in a sudden hurry with full luggage in rain. The bus that picked us up was of the good standard. It was in accordance to the pictures attached to the offer (we intentionally paid more to get VIP conditions). However, after we had settled down a guy from the staff came to us and said that we shortly need to switch the bus. After half an hour we had to pack ourselves up and get on the other bus. The other bus was terrible. It was not even close to the bus on the pictures attached to the offer. The seats were narrower. Overall it was very dirty, pillows and blankets, if present at all, were stinky as if they had never been washed. The vents were broken so that they we were not able to close them up. When we complained about it to the staff they fix them by sticking a plastic bag into vents. The bottom line is, we believe we paid for the bus we were in at first but for some reason they moved us to the other bus of a lower standard.
Im still confused re departure time. Fortunately I was picked up from my hotel and dropped at the bus stop for 17.45.and the bus departed. My e ticket clearly said 18.45..
The pick up guy was a pleasure. We chatted on the bike. He rCed me to the bus drop off. I checked with driver, thru google translate, told him my ticket 18.45.
My name was on his list. For 17.45.
I'm still puzzled. But happy to be on bus.
The support service via email was excellent. And replied instantly.
巴士 Limousine, Queen Cafe Bus (Queen Cafe Bus), 2023年10月20日