Driver was extremely late, about an hour and a half. Only came when we called the company and there seemed to be a lot of confusion and couldn't find record of our booking. However the vehicle was comfortable and the driver dropped us to our accommodation in hue rather than the airport which was helpful
1) Location of the shop is inaccurate, it is across the street in the shop called Hanh Cafe(not Queen Bus Cafe). The location pin both in Grab, Google Maps, and the PDF file is wrong, it is across the street, and I spent 10min looking for it. Good thing I was a little bit early.
2) The bus is not on time and parked for 10min along the way. I don't mind the time though, it is not important to me.
3) This is the important, the elderly lady staff is rude and non-communicative. I understand that maybe her English is limited, but a Queen Cafe bus arrived at the shop going to Hanoi(I'm going to Hue) at the time of departure(2:30PM, departure to Hue is actually 2:15PM), and I asked her if that is the bus going to Hue as it is possible that the Hanoi bus may stop by Hue, but I don't know, I'm not sure. So I asked the lady if that is the bus, and she treated me like she doesn't hear or see me? I panicked as they are boarding the Queen Bus at departure time, and the lady staff doesn't confirm yes or no if that is the bus I'm taking. It doesn't need English to say yes or no. She even gestured that she was annoyed that I was asking, it's so frustrating. So a guy came by and used Google translator and said there is a car coming to get me to the Queen Bus. But then in 10min, another Queen Bus arrived going to Hue. Everything was smooth after that. It's also frustrating that I can't confirm from the lady if the online ticket I'm holding is valid or not. Stressful. A little bit of empathy and accomodation for online customers to give them assurance and update on those digital tickets they are holding.
巴士 臥艙, Queen Cafe Bus (Queen Cafe Bus), 2024年5月31日
S
Shani
Good journey! The driver offered to pick us up from my hostel as it was in distance of the meeting point. Arrived on time, and dropped off at Hue on time. Quick and efficient journey to Hue.
巴士 VIP 16, Vietnam Explore Travel, 2024年4月17日
AS
Arvind S
Good driver, but we didn't know we could have been dropped off at our hotel. Driver just dripped as preplanned OK but no communication.
I was at the address which was written in the mail, but the bus left without me. So they had to come back to pick me up.
巴士 Limousine, Ray Limousine, 2024年4月4日
SJ
Stacey J
Very comfortable van with large massage chairs. Such good value for money. Safe driver and we were picked up and dropped off on time. Good communication.
巴士 Limousine, Ray Limousine, 2024年3月28日
SG
Smita G
I had booked a seat In a limousine bus, but was taken to Hue on a sleeper bus
巴士 Limousine, Queen Cafe Bus (Queen Cafe Bus), 2024年3月27日
NG
Nicolaos G
The delayed departure was the negative point.
巴士 臥艙, Queen Cafe Bus (Queen Cafe Bus), 2024年3月13日
DC
David C
The driver did not come at the rendezvous point. We had to call the agency that got us the next mini van, 1h15mins later.
After that, the next driver was rude.
But the vehicle was confortable and driving was OK.
巴士 貴賓十二人座, Grouptour (Công ty du lịch quốc tế Grouptour), 2024年3月6日
EC
Eva C
There were too many connections and we jumped from one car to another 3 times.