Đường sắt Việt Nam

The train was on time but absolutely filthy inside. Rubbish and food waste all over the floors.

Q

I have booked for a standard seat but got a sleappy… for 2,5 hours trip

Yöjuna lao cai - hanoi. Sänky oikein mukava, juna hieman äänekäs ja hytkyy välillä aika kovaa. Jos olet herkkäuninen niin en usko että saat nukuttua tässä junassa ( Ainakaan yläpedissä ) Olin yläpedissä 4 hengen hytissä ja ilmastointi puhaltaa hieman liian kovalla. Toisaalta mielummin liian kovalla kuin ilmastointia ollenkaan. Junassa myytiin juomia ja pientä snäkkiä. Juna oli aikataulussa.

We read lots of horror stories, but our train was on time and had only a few minutes delay wehn we got to Dong Hoi. The reservation of our seats also worked.

Hem pagat 45€ per unes condicions que no corresponien al preu. El tren estava molt brut. Hi havia tres lliteres i gairebé no s'hi cabia.. la gent era molt amable i el personal, malgrat no entendre l'anglès, també. Sigueu conscients que no entra cap àpat!!! Porteu menjar de fora O haureu de pagar-lo dins!!!

Train was really dirty with cockroaches on the toilet

Le train est cher, quand vous êtes sur les lits du haut il faut avoir fait ninja warrior pour réussir à monter et descendre dans votre lit. Pas de bouteille d’eau, toilette turc ( sale ). Nous avons pris des trains de nuit de bien meilleurs qualité au Vietnam.

Seats were very short so could not fully lie down and were just generally uncomfortable. Got dropped off at a random spot on the side of the road at 4am and had to crawl inside the underside of the bus to get our luggage. Very chaotic experience.

Chất lượng ghế ngồi, mua vé, người phục vụ....đã tốt hơn nhiều so với lần trước 5 năm trước đây, có một số góp ý để cải thiện. Nên có các bảng biểu hay thông báo ở nhiều nơi ở ga, trên toa tàu...đơn giản, dễ hiểu nội quy cho hành khách (và hướng dẫn thoát hiểm khi có sự cố). Chuyến đi của mình từ ga Dĩ An đến Biên Hòa (SPT2, toa 2) có 1 nhóm khách du lịch rất ồn ào cả khi tàu chạy, cười nói lớn giọng, đi lại, đứng choáng lối đi...ảnh hưởng đến người khác. ... Nên có nơi để rác trên tàu và nhắc khác không vứt rác xuống sàn. ... Ở các ga cần có bảng tên ga to và rõ để khách biết, nhất là với khách đi lần đầu, ít khi đi hay khách nước ngoài. Hiện giờ có ga có, có ga không. ... Nếu có loa trên tàu thông báo tên ga sắp đến để khách biết thì rất tốt (thu âm sẵn tiếng Việt và tiếng Anh) để phát chứ không cần người đọc tại chỗ.

Die 1.Klasse, 4er Schlafabteile sind wie erwartet und vorher auf den Bildern abgebildet. Es gab eine USB Ladestelle an jedem Bett. Leider war es während der Fahrt sehr laut und unruhig im Zug was an den Mitreisenden lag. Ich würde bei der nächsten Reise wieder mit dem Zug fahren.

Probably not the best rail experience...booking was easy and without issue, electronic tickets arrived via email without issue. The SE6 train was a bit late leaving, we had no problems boarding or with our seats. Train was not in the cleanest condition and even though we had window seats on the ocean side, the windows had not been cleaned in some time, which made viewing and photography a bit of a struggle. The seats were not very clean either and the blankets provided had been used and used and used...The scenery on the other hand was lovely and once we were through the mountains, we chugged along quite nicely, arriving in Hue in good time.

The ride was good, cart is comfortable and has AC. Was on time. Everything perfect

나는 12go 온라인 예약을 통해서 Ninh Binh역에서 Vinh역까지 침대칸이 장착된 기차 여행을 했다. 베트남의 아름다운 풍경과 베트남 서민들과의 가까운 접촉은 베트남에 대한 나의 이해를 더욱 높이고 친근하게 만드는데 많은 도움이 됐다. 생소한 지역을 즉흥적으로 방문하고자 하는 여행자에게 있어서 12go 프로그램은 최고의 교통 예약 서비스이다.

Ask locals or book somewhere else We had a couple of experiences with 12go asia in our recent Vietnam trip and would not recommend this service. First, you simply do not see all options available, nor necessarily the best options for your trip. So in any case I would recommend to ask locals, e.g., a dedicated receptionist. They will call someone and you pay much less and will probably be guided until you sit in the bus. However, using this service, which in principle can bring you from A to B, there are problems. The first sign for ultra disrespectful behaviour towards the customers (apart from responses to online receptions; just have a look around) is the unneccessary insurance which is sold if you do not uncheck a, by default checked, box when you order. The second is the handling of receptions and inquiries. This leads to the final problem I have with this service, which is our experience with a night bus. When you book such a bus you will get a confirmation and a PDF with coordinates and a time of arrival. You are supposed to be there 60 minutes before departure. Fine. A taxi can bring you there. However, the point is that the bus, as in our case, will probably just not show up. The taxi driver had already kind of an idea that this will go wrong as he didnt know the place. However, checking the ticket he agreed that this has to be the we are supposed to go. So you are there in the night, at a "bus stop" (a shady place next to the Highway; cockroaches, rats, busses and trucks honking included for free) and wait for >2 hrs before giving up. All the phone numbers of the bus company dont work. Problems getting taxi or hotel at that time in the night are self-explanatory - luckily we found friendly accomodation in our previous hotel. After the bus company found it appropriate to just reschedule our trip to the next day (surprise: we couldnt just reschedule and our travel plans were messed up a bit) I contacted 12go. After a couple of mails back and forth with always another person on the 12go side, I found that they neither want to follow my demand of a refund, nor really care. So here it is my opinion about 12go. Have fun with the 30€, you can keep them. And all the Vietnam travelers: Just keep away- there are better options.

The seat is comfortable. The bus departed and arrived on time. The driver is nice and professional.

Interesting train ride….. we purchased 3 of the 1st class bunks and the forth bunk had a woman with her child and a huge box in the middle of the floor inside the room for 32 hours. We had no were to go but stand outside the room door in a narrow hallway for stretch our legs. We didn’t know that some trains have a small dining car that you can enjoy a little snack and stretch your legs, other wise your cooped up in the small 4 bed bunk room.

Its all about expectations! Are you going to get an extraordinary nights sleep.. no.. is it pristine clean ..no… but are you going to see beautiful countryside and share and moments with locals … yes… if you’re open to it… my time on board..babysat for 15 mins while a mum got food, met young elites head to toe in designer clothes and my last cabin buddy insisted on sharing food with me..as well as loadsa small interactions with kids and families…come prepared with what you are comfortable with, be open to embracing what it is…its not luxury but its not terrible, honestly apart from the clunky old train sounds its actually really peaceful.. and a true slice of being in here.. my only advice is… choose a bottom bunk and bring ear plugs and a hoodie…and try and time it so you get plenty of day time…the views are sometimes stunning sometimes nothing but overall .. super happy I did this.

The train was on time which was a nice surprise as I’d read that trains in Vietnam are always delayed. The staff were kind and very helpful. The seat was somewhat uncomfortable as it kept tilting back and the other passengers around me had trouble sharing the space but that shouldn’t reflect on the train operator. I would use this service again.

Get what you pay for… A bed, on a train! No complaints!

Cockroaches (smallish) in the cabin. Air condition working half of the time. Other than that as expected. Traveling by train is a great way to go.

Was adequate to get to Da Nang via train. Pack your own snacks and best to bring earplugs and a sleeping mask.

Ordering tickets with 12go works easy and fast, got an e-ticket to show on the mobile phone at the train station, paid by ViSA credit card. The train was perfectly on time, but any comfort or cleanliness are more or less missing.

When we came to the train we found out that someone else is sleeping in our beds, they did not change bed linen or pillows, it was really cold so we had to use the dirty ones (gross). Before 7am they played loud music and made a lot of noise so it was impossible to sleep. The only plus was that the train was on time.

Never before Been so shitty train, after this everything else is shiny..

Wir hatten im Nachtzug von Ninh Binh nach Da Nang die 1.Klasse vierer Kabiene gebucht. Im Vorfeld hatten wir viel schlimmes über den Zug gehört uns allerdings trotzdem dafür entschieden. Wir waren positiv überrascht! Die Kabine war ok sauber. Wir hatten zu zweit alle vier Betten gebucht und das war auch gut so, denn sonst hätten wir keinen Platz für unsere Koffer gehabt, denn es wäre zu 4. sicherlich sehr eng geworden. Die Fahrt ist sehe laut und wackelig, dass muss man wissen. Wenn man Reisekrank wird empfindet sich vorher die Einnahme von Medikamenten, so ging es auch bei mir. Die Toilette ist eher schmutzig und Papier war nicht vorhanden. Daher empfehle ich Desinfektionsmittel und Toilettenpapier selber mit zunehmen. Am Morgen kam ein Wagen durch die Gänge und bot Pho und Kaffee an. Wer also was anderes Essen mag müsste es sich selbst mitbringen. Es gibt wohl auch einen Speisewagon, den haben wir allerdings nicht besucht. Fazit: Unter diesen Umständen würde ich wieder die Fahrt mit dem Zug nehmen.

Don't do it for the comfort but for the experience. The train itself isn't too comfortable to sleep ok but facilities are all fine and everything ran on time. Quite the experience but don'r expect a great night of sleep!

For all my fellow travelers: this is a really good way to travel the eastcoast. The train is super punctual and it’s easy to find your seat. There is a warm meal, snacks and drinks you can purchase. I‘d recommend getting a bed because it can get quite uncomfortable being in a seat for such a long time. The landscape views between Da Nang and Hue are incredible. You will not miss your stop for there are announcements in English and the staff will also check in with you over time. Cons: the beds are too small for western people and the toilets are dirty.

Airconditioning was very cold - bring enough clothes! Other than that good, no animals, all clean, staff friendly

A great travel, great staff, great food ! Awesome experience, thank you !

Travelled in a first class four bed compartment. Beds aren’t much more comfortable than in second class. As it seems, beet sheets won’t be renewed during the whole trip, so you might end up in someone else’s bed. Bring your own sleeping bag

1st class sleeper is not bad, but pretty loud. I did see a cockroach in the luggage compartment though :/

The train is average Vietnamese quality so if you're coming from Europe do not expect it to be anything too neat. There's AC, toilet and train shop for snacks on board. The conductor told us when is our stop (cus we white :)). Chairs are a bit broken and dirty. Took us where we had to go only by being 5min late. And you can board with the electronic ticket!

blankets and pillows were very dirty and smelly. Too bad the mattress was very hard. The toilets in a catastrophic state

Train was fit on time. Overall good experience, but the toilets were not up to the mark.

It was a good trip. I liked the SE3 train better than the SE7 train. Overall it was quick and cheap.

AC wouldn’t run the whole time. Would wake up extremely sweaty and gross.

Nice car, in time. One stop in the mountains at a nice place to grab a coffee or go to toilet. Driver asked me for my hotel and dropped me off there. Massageseats doesn't worked, but this didn't matter for me. Also no WiFi, only at the start and at the rest area. Departure was little bit confusing, because Google maps showed me an other place, because there are two hotels with similar name in Nha Trang. (It's near the bridge) perhaps they could send GPS data instead of a confusing address.

I'm a foreigner going on my 1st train in Vietnam. I was sandwiched between people

I bought the 1st class sleeper coach, there was nothing 1st class about it. The train came from the South, my trip was Danang to Hue, so when it arrived at Da Nang there were already other passengers in the cabins. The beds were not clean, I don't think they ever changed the sheets, let alone the blankets and pillowcases. I sat through the whole journey. During the Da Nang stop, there was no AC on the train, it was very stuffy and had some odor. Honestly, I didn't find the view out the window to be that impressive, the sea was not blue. There was also no luggage storage space outside the cabin, I put my luggage inside the cabin but luckily still had enough leg room and space. The upper beds actually had some storage space in the wall. The train ride was 3 hours, not 2.5 hours. Departed around 10:50 am and arrived at 14:10, not 13:44 as stated in the ticket.

We arrived at our destination over an hour after scheduled. But other than that it was fine.

nice train, we were only in the wrong compartment by the lady so had to run to the other car looking for where your place was eventually found, ride of 5.5 hours train only left 1 hour later

Our train was cancelled due to flooding, which is fair, but we were not notified, so we got dropped off at the station, got a partial refund and had to walk to find wifi and book a car.

I love trains. This was rough. Not any kind of VIP, not cleaned recently (ever?) and most especially the “toilet” was a horror show. Lower your expectations, divide by 3 and you will be slightly disappointed. I love trains.

Soft seats are comfortable enough. Toilets need regular cleaning though

It was fine, not great toilet. So glad we had the bottom bunks! The top ones were tiny with 0 headroom. We didn’t sleep, just watched out the window and read. AC worked and was good. - Travelling couple

toilets were disgusting. And my cabin was untidy when i got to it. could not sleep :/

We only got 2.class berths, but it was better than expected. But you should book the lower beds, getting up to the top is nearly acrobatic We wanted to change the booking and the support of 12go tried a lot, was very friendly. But in the end, they couldn’t help us, but they tried!

Ticket were issued for the wrong month, they sent new tickets, which got lost in spam and we had to buy new tickets, without getting a refund or at least partially refunded Normally everything was very good, but this time we feel a bit ignored

First class was oke. People were helpfull and the sleep was oke. Toilets were a litle dirty but train toilets always are