J
Jessica Got an email 2 hours before departure that my selected type of vehicle ( VIP SLEEPER BUS) was not available, and I got downgraded to a seated couch bus . Yes I got 150.000 back , but I couldn’t do anything else apart from taking the bus anyway. No time to change the bus, reebok another day or with another company . Felt like there where not enough people on that bus and they decided to use only one bus regardless of the vip status or not. Felt a bit like a scam
Vientiane - Hanoi, Otobüs VIP, HTX Van Tai 277 (HTX Vận Tải 27-7), 9 Tem 2026
C
CThe bus does NOT leave from Southern bus terminal. I was at the terminal 2 hours early. Boone was there. Eventually I saw people about an hour before departure. Boone knew where the bus was. I finally found someone who told me it left from a station across town. Three of us who were waiting grabbed the taxi but arrived five minutes late. Stuck there with no t
Refund. Forced to buy another ticket on another line. How do I get reimbursed the $67?
Vientiane - Hanoi, Otobüs Single Cabin, Laos Easy Go Travel, 5 Tem 2026
WW
Wai WNo wifi,so hot😭
Vientiane - Hanoi, Otobüs VIP, HTX Van Tai 277 (HTX Vận Tải 27-7), 20 Haz 2026
SB
Stephen BThat was a terrible experience. The bus driver was unfriendly and constantly yelled at the passengers.
There was absolutely no information provided for the entire trip.
We waited six hours at the border in 40-degree heat on the bus with the air conditioning off. Sleep was impossible.
At 7:00 AM, the bus driver kicked us off the bus without giving us any information. We had to walk across the border with our luggage.
After crossing the border, we waited until about 9:30 AM for our bus, without really knowing if it would come.
I can't understand why they couldn't provide passengers with an information sheet outlining the procedure... especially when the bus driver just yells "NO NO NO!" at you.
Take a flight and save yourself the hassle.
If you still want to try it, bring money.
The border officials on both sides are very corrupt and demand 50,000 Dong bribes.
Vientiane - Hanoi, Otobüs Royal Cabin, HT Travel, 4 Haz 2026
DN
David Ngood. Drama free. Arrived early. had a small problem at check it that was my ommision (you are supposed to have phones and charging packs in hand luggage).
Vientiane - Hanoi, Uçuş Ekonomi, Vietnam Airlines, 31 May 2026
C
Charlotte Rude Staff, very small Cabins, rough driving, bad AC
Vientiane - Hanoi, Otobüs VIP Luxury 24, Son Hue Bus, 31 May 2026
JB
Janet BThe operator tried to scam me into buying a second seat on the bus. He seemed to indicate there were only 2 person seats and I would need to pay an extra 500,000. I insisted that I had a seat on the bus and he did let me on. I liked my bed/ seat and it was very comfortable. The operators did not make any effort to give directions to us. They didn’t say where to go eat or help us in any way. On one occasion in Vietnam nobody could eat anything, but the operator went to their set tables and ate. Most people went hungry. The pdf guide was great because I would have fallen for the scam if not for the guide warning about it. I’d suggest to bring both Vietnam and Laos money and even better an e sim that would work on both sides. Overall I would go again on this, it’s a good value for the money despite the terrible service.
Vientiane - Hanoi, Otobüs Yarı Yataklı, HTX Van Tai 277 (HTX Vận Tải 27-7), 4 May 2026
KC
Karol CThe ride was good. I was upgraded from semi sleeper to VIP bus. But the instructions were not updated. It was mentioned that bus is parked in A8 but it was not. Also the bus is the voucher was not the bus we rode. If you avail this service, make sure to call or message via WhatsApp once you arrive in the terminal to make sure the bus details and the bay where to find it. Also
Vientiane - Hanoi, Otobüs Yarı Yataklı, HTX Van Tai 277 (HTX Vận Tải 27-7), 27 Nis 2026
AP
Alpha PBefore getting this bus we read a big range of review and I was feeling quite anxious for the journey but it was much better than expected. It is very important that you read all the instructions and arrive at the bus terminal at least 2 hours before the bus leaves to secure your seat. we got there over 2 hours before and managed to get a bottom bed. we saw people trying to arrive 30 minutes before the bus left and they were not allowed to get on. you can adjust the seats so can be sitting up or lying down. they aren’t the biggest beds but they are satisfactory. we got handed a bottle of water and there was good AC and a small toilet on board. for the first part of the journey there were lots of people sat/laid down in the aisles (who had been picked up on the way) which made it hard to go to the toilet but was comforting to know there was a toilet as a lot of the reviews we read stated there was not one. we got the us that left vientiane on a tuesday.
we left around 5:15 (bus was due to leave at 5:30 but i guess it left early as was full) and the first stop was 9pm where you could get dinner. we then got to the border at 12.30am and the bus was turned off so it did get very very hot without the AC. at 6am they woke us up and we all got off the bus with our bags to get ready for the border crossing (which opened at 6:50). nothing is really explained but the process was pretty simple if you just follow people. as a stamp fee you had to pay (so make sure you have some cash!) we paid in kip, one of the staff gave us dong to pay the stamp worker and then we were given our change back in kip. we paid 50,000 kip each but speaking to others doing the crossing it seemed they were charged more because they didn’t have the right money.
we also read reviews about the staff being rude, we did not experience this. we did witness a fair few westerners being quite rude to the staff, which was understandably met with similar behaviour. but we were friendly to the staff and they were friendly back
once we crossed the border, which took around 3 hours. we drove untill 12 and then stopped an hour for lunch. after we drove a few more hours and actually arrived in hanoi a bit earlier than expected
the beds had curtains and personal AC. there was a TV but i didn’t test that. there was a reading light per bed but i personally found this too bright so didn’t use it.
i would definitely recommend this bus, as i said the journey was much better than i expected.
Vientiane - Hanoi, Otobüs Yarı Yataklı, HTX Van Tai 277 (HTX Vận Tải 27-7), 26 Mar 2026
LN
Lydia NOur driver and staff amazing, we forgot our bag and manage to rearrange for us to collect
Vientiane - Hanoi, Otobüs VIP Luxury 24, Son Hue Bus, 10 Şub 2026
