KS
Kimberley SAbsolutely terrible experience. I booked a transfer from Ubud to Padangbai for 6:00 a.m. The driver arrived five minutes early, and I was ready on time. We eventually left at around 6:10 a.m.
We then picked up another couple and returned to Coco Mart, where we arrived at around 7:00 a.m. The issue was that two other passengers, who were also supposed to be picked up at 6:00 a.m., were about an hour late. Despite this, the driver waited for them, wasting a huge amount of time.
I had an 8:00 a.m. Eka Jaya ferry to catch and had specifically confirmed this with the driver via WhatsApp the night before. He knew exactly what time my ferry was departing.
Because of the delay, the driver eventually put me into another shuttle with one of his friends. We then picked up yet another passenger on the way. I finally arrived in Padangbai at approximately 8:10 a.m. — after my ferry had already departed.
As a result, I had to purchase another ferry ticket at a cost of around €30.
I then contacted 12Go Asia / 12Go to complain. Their response was that I should have allowed for delays when planning my journey. Despite the fact that I was ready on time, the other passengers were around an hour late, the driver knew about my 8:00 a.m. ferry, and I had confirmed this with him the night before, 12Go only offered me a 50% refund of the transport fare — just €2.50.
That response is incredibly disappointing. I incurred an additional €30 expense because of the way this transfer was handled, and their solution was to refund me only €2.50 while essentially telling me that I should have anticipated this level of delay.
The whole situation was extremely poorly organised. I was on time, I communicated my onward travel clearly, and yet I was the one who suffered the consequences of other passengers being late and the company's poor planning.
I would strongly recommend avoiding this service if you have a ferry or other onward transport to catch. If I could give zero stars, I absolutely would.
Ubud - Bali, Minibüs Standart, Bali Tour, 5 Eki 2026
DC
Debbie CThe driver made my sister trip very special
Ubud - Bali, Taksi SUV 4pax, Bali Karang Tours (Bali Karang Tours), 21 Eyl 2026
DM
Daragh MBus was 1.5 hours late with no communication about why it was delayed
Ubud - Bali, Minibüs Standart, Bali Tour, 13 Ağu 2026
LC
Lucy CAmazing and friendly driver, great communication would use again
Ubud - Bali, Taksi SUV 4pax, Bali Karang Tours (Bali Karang Tours), 9 Haz 2026
CQ
Charles QThe pickup on the pdf point was incorrect, and the hotline only responded several hours later，and the driver contacted me about 40min later than the scheduled time.
All of this made me wait in the wrong place without any contact for an hour and finally decided to take a taxi to leave.
Ubud - Bali, Minibüs 4W Sedan, Bali Magir Trans, 3 Haz 2026
JC
Jose CTrès bon chauffeur.
Ubud - Bali, Taksi SUV 4pax, Bali Karang Tours (Bali Karang Tours), 3 Haz 2026
FH
Floor HThe drived texted me the night before at 21:30 that he would pick me up at 7:00 am. The next morning at 6:00 am he texted again saying that the pick-up will be 6:30 instead of 7:00. Communication is not that good
Ubud - Bali, Minibüs Standart, Bali Tour, 20 May 2026
HK
Hauke KThe driver was in time. But He drove very fast and used his Phone all the during He drived. So this is very dangerous
Ubud - Bali, Minibüs 4W Sedan, Bali Magir Trans, 20 May 2026
M
Maxime Driver I Made Juliarta was really wonderful for our trip
Ubud - Bali, Taksi SUV 4pax, Bali Karang Tours (Bali Karang Tours), 2 May 2026
A
Angela Extraordinarily nice diverse, beeing at the meeting poinh ahead of time, gavkng extra advice and caring for my furher journey.
Ubud - Bali, Taksi SUV 4pax, Bali Karang Tours (Bali Karang Tours), 16 Nis 2026
