AK
Ann K40 minutes delayed in Gili Air
Padang Bai - Gili Air, Feribot Standart, Wijaya Buyuk, 11 Haz 2026
NR
Nicole RWe coudn’t make the trip trough ilnesses, refund wasn’t possible.
Padang Bai - Gili Air, Feribot Aluminium Fast Ferry, Dcamel Fast Ferry (Dcamel Fast Ferry), 9 Eyl 2026
EC
Elizabeth CThey went past the port in Gili air, left us at the port of Lombok and gave us a transfer on a much smaller boat. There was not enough room on the smaller boat and we were left to carry all our big heavy bags onto the boat. There was not 1 member of staff left from the company and it was a very stressful and unpleasant situation. We paid more to get a large more comfortable boat and they left us at the wrong port with no support or clear communication as to why. Very disapointing experience.
Padang Bai - Gili Air, Feribot Cantika 09, Wahana Virendra, 7 Eyl 2026
D
Dorian Big boat low waves = perfect trip with a small child.
Padang Bai - Gili Air, Feribot Cantika 09, Wahana Virendra, 6 Eyl 2026
Q
Quentin Boat was confortable and modern. Too much useless wait for boarding (no need to ask for people to come 1h early if we board 45 late), AC was WAY to cold.
Padang Bai - Gili Air, Feribot Cantika 09, Wahana Virendra, 6 Eyl 2026
N
Nicolas Great management. We have arrived at Gili Air with our langages.
The AC was too cold in front of the place and a Little bit complex to get seat inside.
Padang Bai - Gili Air, Feribot Aluminium Fast Ferry, Dcamel Fast Ferry (Dcamel Fast Ferry), 27 Ağu 2026
ER
Elvire RThe boat was delayed by two hours, and we received no explanation, no apology, and no compensation whatsoever from Wahana Virendra.
On top of that, the journey itself took approximately three hours instead of the two hours and fifteen minutes advertised on the website. We were supposed to arrive in Gili Air at 3:15 PM, but we eventually arrived at 7:00 PM. We therefore lost an entire afternoon, which seriously disrupted all of our plans.
What is even more disappointing is that there seems to be no way to request a refund or even contact 12Go to obtain any compensation for this major delay and the inconvenience caused.
This is completely unacceptable, especially considering the lack of communication and customer service from the company.
The only positive point was that the boat itself was relatively comfortable.
Padang Bai - Gili Air, Feribot Cantika 09, Wahana Virendra, 24 Ağu 2026
HE
Halis EEverything was perfect
Padang Bai - Gili Air, Feribot Aluminium Fast Ferry, Dcamel Fast Ferry (Dcamel Fast Ferry), 17 Ağu 2026
J
Javier We were three and a half hours late
Padang Bai - Gili Air, Feribot Standart, Wijaya Buyuk, 14 Ağu 2026
TR
Thomad RExtremely unhappy with our experience with Wahana.
We booked a round trip to Gili Air. The evening before departure, at 8:00 PM, the company informed us that the trip had been moved up by two and a half hours due to the afternoon weather forecast. Despite some difficulty, we managed to make it for the new departure time.
The return trip was far worse. The boat was scheduled for 3:30 PM.
At 6:30 AM, we received an email stating that the boat had been moved up to 10:30 AM (requiring us to be at the port by 9:30 AM)—a full five hours earlier!
Naturally, we were asleep at 6:30 AM, so we didn't see the message and missed the boat.
Our subsequent interactions with the company were of no help at all. They offered no solutions and were very slow to respond.
We had to find a solution ourselves and scramble to book with another company—which, ironically, ended up running two hours late...
During the return, the sea was very calm and we had no issues, so we don't understand the reason for the schedule changes.
I’m giving two stars because the boat itself was comfortable.
I do not recommend them.
Padang Bai - Gili Air, Feribot Cantika 09, Wahana Virendra, 13 Ağu 2026