Naga Travel

pickup location and time were unclear. Vien-pak Sleeper bus was comfortable, and cozy with 2 people sharing the bed. Pakse-don det bus service was erratic and communication was poor. Delayed for an hour because of one passenger. Arrived in one piece, so I guess it's all fine.

The bus was on-time (actually got to Luang Prabang early), but the conditions were pretty bad. The shuttle that takes you to the bus station at 18:00 didn't mention that you have to wait 2.5 hours at the station (food stalls close by the time you arrive). Also, the bus operators have no idea what assigned seats mean. It's mostly first-come first-serve and everyone ignores their ticket's seat number. It was a hassle finding a bed and the sheets smelled terrible.

Cheap and efficient.

Regular updates and reminder. Staff is nice and responsive

Bus was very comfortable and hardly anyone on it so we could all spread out. But very spacious anyway. Driver good enough, a bit grumpy but that’s ok. Snack pack given out. Visa process in Laos was quick. Was early to Luang Namtha BUT got dropped as bus terminal out of town and no tuk tuks or taxis at night. Had to hitch hike which as a lone female was frightening. Only time I could arrive though was 9pm. Contact your hotel before to see if they can pick you up. Other than that v good experience though.

All fairly good but was dropped off at train station where couldn't get bus north which is where most people are heading so had to get half hour tuk tuk across town. Not very useful drop off point.

Simple bus, confortable seats. Moreover it was almost empty and I could lie down.

Stuck three of us in tiny compartment over engine at back of bus. Not impressed. These spaces not designed for three large western guys.

waited more than 1hour before a restaurant before they search us without saying anything the barkeeper had to call twice to Naga to ask if they come and when

Communication on what bus to get was poor, we got told to stay on transport which was going to Paksa when we were going to Luang Prabang. The driving was crazy and my partner was unable to sleep more than 2hrs. Air conditioning was good and bed wasn’t too bad.

Friendly operators from start to finish and very helpful with border crossing and sim cards.

I like this... It wasn't hassle like I experienced on the way to Vientiane from Bangkok... It was a direct bus from Vientiane to Bangkok... Everything was okay...i was informed from the time you leave... :) thanks

Great. Left it till last minute to pick us up but suppose can understand the logistical probs.

All good. Lovely people running the service. Just a suggestion, maybe have the meeting place for pickup at a place where people can escape the heat while the wait for the driver. Thank you

I bought the ticket via 12go and I am aware that they are only selling the ticket and are not operating the buses. The bus had 12-15 passengers, give or take, during the tour. The trip between Vientiane and Luang Prabang was interesting and I can summarize it as: Pro: - We made it all the way without any incidents . That said there was several near-misses and some serious incidents observed on the way (see below) - The driver of the bus was politely and friendly - The air-con was not to cold (which is often a problem on this buses) - Plenty of stops en-route (might be annoying for some) ensured that the engine - and most importantly - the brakes could cool down before continue the ride. Con: - We observed a truck involved in a "front to front" collision with another heavy vehicle. This caused some delays both southbound and northbound. - We observed an incident involving two motorcycles with at least two fatalities. Shocking! - I showed up the 1 hour before pick up (as instructed on the ticket) just to experience that I had to wait for 1 hour and 20 minutes for the pick-up. - At the bus station there was some confusion about which bus to take, wen it was leaving etc, but it was sorted out in the end. - The bus was old, noisy and had seen better days. But remember- this is Laos - The roads was bumpy, and to some extent, unpaved. But remember- this is Laos

Good trip, good service, beds quite small for 2 people but not much you can do about that! Actually a quite enjoyable 20 hour bus ride!!

-do not state which bus terminal. Yes, they’re opposite and I was fortunate in having not much luggage as I went to the wrong one. Others had a lot to carry across the main road! -very hard to find the bus counter as one is inclined to look for Naga Travel when it’s actually something like ‘99’ -Company did not and still have not responded to my email sent 5 days before bus. If they had, I could have gone to the right terminal... -snacks were nice -sleeper bus never chanted at Laos border. Just reclining seats -toilet had no light or flush and smelt the whole bus within an hour of departure -driver was smoking and it filtered to the coach through the endless ‘no smoking’ signs... But, as all the other reviews are the same comments, Naga Travel clearly has no intention of doing anything!

Everything is good, except there is no charging station

It was not a sleeper bus. The only quality that could hint to a sleeper bus is that the seat reclined a bit. Only problem was that if you actually did recline the (highly uncomfortable) seat back it hits the person behind you and takes away the already non excisting leg space. In the ticket it said that it could be an older bus but that once you crossed the boarder the bus would change into a sleeper class bus. It did not. The bus ride lasted abou 20-21 hours so you can imagine the joy. I was quite dissapointed as was the whole bus full of people. I am quite short (5'2/157cm) but I left the bus with sore legs, back, neck and arse. I dont want to imagine what it would have been like for someone taller. The thought that kept occurring to me during the journey was: my school bus at home is more comfirtable than this. At least there's wifi on that. On a positive note the staff was very nice, the snacks they gave were good as well and you meet a lot of nice, new people who also think the bus is horrible. That's at least something to bond over.

We didn’t change into a sleeperbus. The bus was okay but not for 20 hours. Very late stop to get dinner.

They picked us up from our hostel. Left the bus terminal an hour late but I think that’s okay. Thank you!

The staff were nice and very helpful and explained what was going on and sold us SIM cards. Luckily we were a couple so the seat/bed that you have to share was fine, but if you’re on your own may be slightly weird sharing with a stranger as they’re not large.

Really not a good experience. If I did it again I would pay the small amount more and take a private taxi

The bus was late Aircon didn’t work to it fullest Sketchy road, but the driver handled it very well

More than 1 hour late bus with no explanation, different kind of vehicle

We were expected to leave at 0900hrs but left at 1000hrs. Very disappointed

- The information about boarding and the pickup point was inadequate. - There was a delay of 1,5 hour. - The bus was nice and clean. - The staff was friendly.

we were packed into a mini bus for over 4 hours. 2 passengers had to sit on tiny pull down seats and virtually had their knees around their ears !

The problem is GoAsia. They sell a trip that does not exist. It said Naga travel leaving 9am. But there is no Naga 9am trip from vientiane, only the 9.30 Soutchai one. This one left only after 10am. Trip itself fine.

Bring some earplugs and you are fine.

We booked on 12go.asia. Unfortunatly they charged more to book the bus than the cost of the bus itself. If you book the bus with a local travel shop or at the bus terminal itself it’s much cheaper. On the site it’s also sold as an VIP bus, when it’s just a normaal sleepingbus with not much of sleepingspace.

22 hours with no sleeping bus. No lights at the toilet and was smelling really bad. Hopefully i had bought some snacks and water because the bus did no stop for this until 19 hours later. Good thing is that drivers seemed friendly and could understand English.

Got my ticket very easy

The bus drivers were kind.

This was a surprisingly comfortable journey in a pretty good bus. The Air con worked and the seats were comfortable. We were late starting and late arriving but just by 30 mins which isnt bad.

Was not happy at all. The bus was late by two hours and there was no communication to when the bus was arriving.

The bus was very nice. New and clean seats. AC level just ok. The road a bit bumpy

Considering the road is so bad the driver managed it wonderful, but don't expect to arrive on time or sleep much: it is too bumpy. No toilet on board, the driver stopped periodically and we had to pay to use toilet. Bed was clean and water was provided :)

My schedule changed and I did not go. Arrived in Chiang Mai too late to go. Since it was non-refundable, just lost only money this time.

Upgraded from mini van to ac bus. An hour delay and very confusing staff. But the ride was fine

We were booked for a VIP24 bus. A day or 2 before our trip we were contacted that it required to be changed to a van. We agreed, no problem. When we showed up to the bus terminal were were guided to a van, not in the greatest shape??? OK?? Once the trip started and we got into the mountains all of us passengers realized 2 things. The van was old and might not make the trip, and the driver did not know how to drive in the mountains. It was clear to all of us that there were better vans because ALL of them passed us as we crawled up and down the mountain pass in 1st gear. What should have been a comfortable 4 hour trip, became an uncomfortable 6 hour trip. !!!!!!!!! Can't say I got any sort of a VIP service!!

Beds are too small for 2 foreigners

The mini bus was comfortable and the driver very experienced. There was a rest break in the middle. The journey took 4.5 hours. The road is shocking in parts but overall a good journey. The bus did not depart until 10am.

The bus trip ride was fine. Found the office on the departure morning and walked in to check about how to get our luggage to the departure point, their office. They said they would pick us up at the hotel. We ended up leaving 1.5 hours late because they didn’t tell me all we had to do was find a way to get our luggage to their office 3 blocks from our hotel and we could leave on time. Instead we waited for their shuttle serve then on the bus to fill up.

The bus left a little late and the trip took longer than posted, but overall as avertised. Though, too many passangers were booked so some sat on plastic chairs in the isle.

A bumpy ride, but quite okay, through the mountains. The bus didn’t have so much space, but the beds were fine for sleeping. At the paper it said we were supposed to leave at 18 pm but the bus took off at 20.30 pm. It also said a ride for about 13 hours, and were supposed to be in Luang Prabang at 7.00am. But the bus came in at 12pm. At the bus station tuktuk’s are ready to pick you up, but be aware that they drive you to city center and not the accommodation, even though you tell them where to go.

Trip was an adventure in itself. Can’t blame the driver but the agency, 12go Asia is a rip off paid more for VIP bus because I was travelling with kids and wanted to be comfortable but instead we had to hop into a minivan. Will not book through this agency again. Recommend you book locally yourself much more cheaper...

Good trip, stop for toilet for 10 min

Left an hour late after freebuggy pick up and transfer to coach. Ac, comfertable seats, one rest stop. Very, very bumpy roads. Arrived 1350. ????

Just about the most uncomfortable bus I ever rode. How could this be called a VIP bus?