PC
Pyrou CI booked additional support service and this was no where to be found. I had no idea that I could purchase the ticket upon arriving at Sura Thani airport upon arrival and had only seen a ticket online from the town office.
When I contacted the counter they informed me that I could pay a small price and get a transfer to the office for 100 thb. This never happened as the assistant didn't ensure that I was on the correct bus. After getting on the wrong bus with the wrong company she again proceeded to tell me that I couldn't get a transfer to the office without paying an extortionate amount of money for my bike bag which I had arranged earlier.
Eventually, she found me a local taxi at a hire price than normal (surcharge for bike) to the office in town. I didn't have a choice here and the communications and dealings were simply challenging.
I won't pre-book again. Nor pay for assisted service.
เรือเฟอร์รี่ เรือเฟอร์รี่, Seatran Ferry (บริษัท ซีทราน เฟอร์รี่ จำกัด), 22 มี.ค. 2022
IR
Isabel RExcellent!
Everyone was very helpful at Surat Thani Station and at the ferry terminal. We were able to use the ticket we had booked online for a later ferry, as we missed the earlier one we had meant to take due to our night train's late arrival.
(I would have put 5-star but can't leave a comment, and I believe it is helpful for people to know that the ticket booked through 12go can still be valid despite missed connections.)
เรือเฟอร์รี่ เรือเฟอร์รี่, Seatran Ferry (บริษัท ซีทราน เฟอร์รี่ จำกัด), 7 มี.ค. 2022
PB
Paul BChecked in at the bus pick up point no problems .
Took an hour to reach the ferry port smooth ride AC bud, plenty of space.
Ferry also a smooth crossing 90mins sun deck and I closed AC seats with fresh cooked noodles and snack shop with drinks and both hot and cold food reasonably priced .
เรือเฟอร์รี่ เรือเฟอร์รี่, Seatran Ferry (บริษัท ซีทราน เฟอร์รี่ จำกัด), 10 ม.ค. 2022
CL
Christelle LGood travel with the ferry
เรือเฟอร์รี่ เรือเฟอร์รี่, Seatran Ferry (บริษัท ซีทราน เฟอร์รี่ จำกัด), 24 ธ.ค. 2021
HT
Hui TThe speedboat set out on time and the ride was generally smooth. Crew took safety seriously too.
เรือเฟอร์รี่ สปีดโบ๊ท, Lomprayah (ลมพระยา), 16 มี.ค. 2021
ชแ
ชลธิชา แLate depart and late arrived the times we booked is depart on 11am. And arrive on 12.30 but on that day vessel depart on 11.35am. And arrived on13.05 the price expensive than service.
เรือเฟอร์รี่ สปีดโบ๊ท, Lomprayah (ลมพระยา), 5 ก.ย. 2020
AA
Alicja AEverything was great, no problems
เรือเฟอร์รี่ แคททามารัน, Lomprayah (ลมพระยา), 18 ก.พ. 2020
WT
Wallis TLeft about 30 mins late without updating us but a good ferry!
เรือเฟอร์รี่ ไฮสปีด เฟอร์รี่, Seatran Discovery (ซีทราน), 8 ก.พ. 2020
MB
Marc BEverything was correct and super punctually
เรือเฟอร์รี่ ไฮสปีด เฟอร์รี่, Seatran Discovery (ซีทราน), 3 ก.พ. 2020
TM
Terry MGreat experience, everything happened on time and as stated. There was however very little communication to explain where to go once the bus dropped us off at the ferry and at Koh Samui, where we would find our driver at the port. Fortunately other tour companies were very helpful in pointing us in the right direction. If you are expecting full service, you will be disappointed, but if you just want the transfer connections to work - it is very good.
รถตู้ วีไอพี, Phantip 1970 (พันทิพย์ 1970), 23 ม.ค. 2020