The Bus was comfortable and everyone had a lot of Space. There was Just a but of a Strange smell in die Bus and they Made so Many stops on the way… but we arrived earlier none the less. Absolutly Worth the Money!
รถบัส วีไอพี 20, Grouptour (Công ty du lịch quốc tế Grouptour), 11 มี.ค. 2023
YR
Yarden R
Put us in the back row super tight with people we don know, they let on the bus local people without a ticket-so they slept on the floor of the hallway so couldn’t get in or out. And we were late by 3 hours
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 2 พ.ค. 2024
C
Carolin
I booked it really last minute and everything went good. Bus was more or less on time and arrived about an hour early. The "beds" are about 1,7 m long so if your taller it's probably not comfortable... We ended at the right spot.
รถบัส วีไอพี 32, Grouptour (Công ty du lịch quốc tế Grouptour), 14 เม.ย. 2024
CM
Claudio M
First things first: we started where we should have, arrived where we should have, both on time, and travelled with the VIP bus that we paid for. Only in between Sapa and Ninh Binh at 2 am we were dropped in the middle of Hanoi for a bus change that arrived 2 hours later. This was not scheduled (or at least not advertised) and the help desk through WhatsApp was basically useless. We just hoped that the second bus would arrive but there were no sign there nor any signal, so it was basically hope for 2 hours.
Bus started 1h late, the crew was not friendly at all and we were making stops so many times.
รถบัส วีไอพีนอน 33 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 27 มี.ค. 2024
RG
Rebecca G
Departure point only took us to another bus terminal where people had already boarded the bus. Booked for 1615 and didn't get taken to the bus terminal until then. Clearly they had overbooked / cancelled buses as there were people for 1600, 1615 and 1700 bus all told to board the same one! Initially they tried to tell us to get into a minivan, I had to re-show them my ticket with the word SLEEPER. Eventually was told to board the sleeper bus, after they prioritised boarding all of the locals who arrived after us, they then tried to put me and my partner in 1 cabin together after doing it to other people. I refused and insisted on 2 given we had paid for 2 tickets. They then allowed us into 2 cabins, and there was even 1 cabin free on the bus and I saw at least 2 cabins doubled up. The assistant on the bus was frankly just rude, and pushed me aside physically twice without saying anything. Did not speak any English and ignored our attempts to communicate with him with Google translate.
Eventually the bus set off about 1hr after schedule and after about 1hr into the journey we stopped and were switched onto another bus. There was no attempt to communicate with us at all, if they had explained from the beginning the whole journey would have been much easier to understand. The new bus driver was much more pleasant and helpful (we asked him on google translate for his number, so our hotel could call him to arrange a taxi for us at the other end, and he kindly obliged, unlike the first driver and assistant who just totally ignored us despite reading the same message. We later stopped for a break at services, along with the original bus - we were told 20min break, 1hr later we were still there as crews from both buses were sat eating food together! Meanwhile all the passengers were back on the bus waiting to go. They also stopped a few times on the way and a few locals got on and were sleeping in the aisle. Unsurprisingly we arrived about 1hr after scheduled time.
รถบัส วีไอพีนอน 33 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 27 มี.ค. 2024
JM
James M
Arrives at 4am not 7am as expected, if I’d known I would have booked somewhere to sleep at the destination
The bus was supposed to leave at 21:30, but we already left at 20:56.. We were happy we arrived early. There was a second stop were people got on & they overbooked the bus.. 4 tourists had to lay in de aisle on the ground for a 8 hour trip, instead of the VIP sleeper they booked. Really poor service as well, no body that spoke english and very agressive/irritated men.
รถบัส วีไอพี 34, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 19 มี.ค. 2024
EK
Emily K
Overall good experience. I received the cabins this time which were very comfortable and private. Only points off due to going to a slightly different drop off location.
รถบัส รถนอน 41 ที่นั่ง, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 25 ก.พ. 2024
JJ
Jenusha J
Bus was late. We booked a VIP bus but were shifted to a "normal" one.
รถบัส ห้องโดยสารเดี่ยว, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 4 ก.พ. 2024
