The trip itself was really great, the bus is very comfortable and big, and you get a free water and a free snack. They also give you a blanket, since it gets cold from the ac.
The problematic thing was changing the voucher to a real ticket, you have to do that in advance at the sombat tour office, which is around 2km away from the bus station. This is not mentioned in the voucher and if we didn’t read about it in the comments, we would have not have known. The sombat office at the bus station was empty, and it seems it’s permanent, so you can not change it there. The ticket includes a meal coupon, which was also not mentioned anywhere, besides in other traveler comments.
Summary: trip good but potential problems with ticket. ACTION REQUIRED by 12Go!
By chance we tried to collect the ticket at the bus station the day before our trip. We were told, that we had to go downtown to the Sombat Tour office to do so (about 1,6 km from the bus station). If we had arrived at the station 1 hour before departure, this would have been pretty tight to go there to collect the ticket. Due to language problems, we could not verify if there was a possibility at all to get the ticket at the station. The operator desk of Sombat Tours at the bus station was vacant, also before departure.
The break was at a very nice food station. But the operator personnel did not advise us (in English), that a free warm meal was included in the price of the trip.
So we found out too late and missed it.
The voucher should be updated after the ticket issue has been checked. Also it would be nice if details like a free meal would be mentioned.
Best regards Gerd
Very confortable bus! Everything fantástic, except that we arrived more than one hour early to Bangkok. (3.40 am instead of 5 am) which was a complicated time For us.
bus ride was very comfortable. Super clean, wide and spacious and more comfortable than budget airlines.
One thing - when I booked a ticket online, it says that I should check in at the counter 1 hour before the departure (8pm), however, the counter was never open at the bus terminal and the bus came at 8:20pm. If you makes changes on procedures, you should inform your customers in advance. It is quite worrisome if your customers are not familiar with the area and especially now there are many uncertain factors due to Covid-19 situation.
