The hotel pickup was on time. We even got to catch an earlier ferry than we were scheduled. But after reaching Don Sak pier, we had to sit on the streets for half an hour at the place where Phantip buses are supposed to pick as up. No signage if we were waiting at the right place. Overall, all good.
This was a well organised journey from start to finish, with friendly staff who gave clear, polite instructions. No messing around and a direct route. Very happy.
It was a very different experience rom the firm we used going in the opposite direction!
Pick up at hotel, all tickets printed for ferry and bus transfers. Personal speak English and always ready to help. The mini van are a bit old sometimes but comfortable. Very easy to travel!