Our bus was confirmed, but it didn't exist.
We had to call several times the agency, insisting that we were waiting at the bus stop. We've been told that the bus we reserved was at 13.30, while we booked it at 8 am.
Eventually, they sent us a car to join another bus leaving from Da Nang (we were leaving from Hoi An).
We arrived in Hué with only one hour and a half of delay, but we were upset at how they handled the situation on the phone: they kept hanging up after saying "bus coming", with no excuses or explaination.
We took the bus with this company other times during our journey in Vietnam and it always went well, so we would recommend the agency anyway.
departure 20 minutes after the scheduled time, and arrival at a different location from indicated
รถบัส VIP 32 Cabin, An Phu Hoi An Travel, 2 พ.ค. 2024
AM
Andy M
The bus arrived to collect us and dropped us in Hue perfectly on time. The seats are not as comfortable as they look in the mini buses, but they do have USB chargers which was great!
The big irritating part with this trip was that about 20 mins from Hue, the bus driver pulled into a random service station and told us we need to change to another minibus to continue the last 20 mins of the journey with no explanation as to why, and then he drove off and we got into the second minibus which brought us to the arrival point in Hue 20 mins later. Very odd and frustrating.
The transfer was excellent - one of the most comfortable and fast 👍
the van was new, came to the station before starting the journey, seats are perfect ( even with massager , so you can relax during your trip)
driver was polite, drove very nice
we had one stop do restroom, came to Ninh Binh on time 🔥
รถตู้ รถตู้เล็ก, Viet Nam Travel Bus (Việt Nam Travel Bus), 21 เม.ย. 2024
FK
Fabian K
We went to Da Nang first crammed with 6 people into a car, changed there for the van before changing to another van outside of Hue. Also made a lunch break of 20+ minutes just 20 minutes away from Hue. Arrived about 45 minutes late. And thats triple the price of a bus. :(
We left half an hour late, with another company but the comfort was very good. Furthermore, on your site and on your confirmation, it was written that the journey will last 1 hour 40 minutes, which is false, since it took us more than 3 hours. I chose this company for this reason. I checked and there are many errors on your site. Please correct everything. otherwise it's a commercial lie.
รถตู้ รถลีมูซีน 9 ที่นั่ง, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), 12 มี.ค. 2024
CK
Charlene K
Positive was the air condition and that the driver stopped in the city center instead of the official end point. This stop was more comfortable for everyone.
Negative: We took 3 Busses, it took us 5h instead of 2:40h. We stopped very often and took friends from the driver with us on the way: Women, children and an old man with a flew. Some passengers had to sit on each other or share a seat because there were less seats than passengers. The passenger door was broken, but one passenger was holding the door to keep it shut during the whole ride.
