Before a trip, I received instruction from office. Thats good and clearly. My flight was delay for over 2 hours, the driver was waiting without any additional fee. Sometimes he drives slowly 40-50 km because of speed control. The car is clean, one seat belt was stuck and couldnt be pulled out. But it is not problem. We arrived Phan Thiet after 4 hour. It was a safe trip and will make a reservation on the return way.