Appointment for pickup was at 3.15pm.
We left the airport at 3.39pm. The car just arrived one minute before. Luckily we made it in time for the ferry to Ko Yao Noi at 4pm. Otherwise I would rate here only one *.
The transfer itself was alright, driver came on time, car was clean and in good condition. However, during booking via 12go we were informed that there is 200 thb surcharge for early morning pickup but there was no information that this surcharge is not included in the price we paid via 12go. Plus misleading information from 12go, we received a voucher via e-mail and after that we received another e-mail saying that our transfer is not confirmed yet. Helpline did not reply in time, so we had to contact directly Call me taxi which confirmed our shuttle immediately and were very helpful (in contrary to 12go).
I booked exclusive use of a minivan for me and my family from Phuket airport to our Hotel in Kata . On arrival at the airport I was greeted by the driver who although very polite, tried to put our family of 5 including 3 children plus luggage into a small hatchback with room for 2-3 people plus luggage at a push!!
I could have taken a cab from the airport for a quarter of the price for this! Or 2 cabs comfortably fitting my family for half!
After refusing and standing firm I was told it would be 40 minutes for the minivan I had ordered and paid for in advance! After complaing further a van miraculously appeared 5 minutes later.
I believe they commandeered a van from a ‘one man band’ operator who was very polite and I cannot fault.
The Bus just skipped my hour of leaving and left one and a half hours later than it was supposed to. It was only a one hour bus drive, but the whole process was two and a half hours. And when I asked them why we left so much later, they weren't able to answer me because nobody could speak English.
It was really annoying
รถบัส มาตรฐาน (ปรับอากาศ), Phuket Bus Express, 13 มิ.ย. 2024
M
Marilyne
Very kind and safe driver..
And hé s speak good english
Positive experience
The bus left late and gave no indication of what exact location we would be dropped off in Patong, the journey was average.
รถบัส มาตรฐาน (ปรับอากาศ), Phuket Bus Express, 13 เม.ย. 2024
G
Georgiana
The information in the ticket was not correct, it said wait at door 3, however the bus was on the other side, and was a normal bus that cost only 100bath....
รถบัส มาตรฐาน (ปรับอากาศ), Airport Bus Phuket, 4 ก.พ. 2024
JS
Joana S
Bus station was easy to find. I arrived a bit earlier than the booked time but they let me ride the bus anyways.
The trip took longer because of the traffic.
รถบัส มาตรฐาน (ปรับอากาศ), Phuket Bus Express, 15 ม.ค. 2024
MR
Max R
The ride was very great and the personal on board was very kind and helpful.
It was easy to find the pickuplocation and there was not trouble with our payment ^^
Oh and the bus was on time! Da kann sich die deutsche Bahn mal ne Scheibe abschneiden🗿
รถบัส มาตรฐาน (ปรับอากาศ), Airport Bus Phuket, 8 ม.ค. 2024
