The trip was ok, comfortable vehicle with ar-condicionditioning. It's a little bit late (10mon) nada and there was a 20 min "connection" at Krabi city that was not informed in advance. Also some stops to deliver orders that increased the travel time, but not too much. You can use the phone number in the voucher to check if it's coming.
Pick up was at 7:15. Great driver and very comfy bus. We had to swap onto a different bus 20 mins into the journey as we were going to a different location but it was very straightforward. We stopped one hour away from our hotel for about 10 minutes. Think this was a break for the driver but it gave us chance to go the toilet so was fine! Dropped us off right outside our hotel. Great service arrived at 10:20 at Koh Lak so roughly on schedule.
Delayed, Pick Up was at 11, First driver arrived at 11.45, changing Van Short After Pick Up, with also 20 Minutes more, aircon Not reale in good condition, additional Passengers by the stop in pang na Bus Terminal. All in all 90 Minutes later.