Good service, very happy with the arrangement pick up from hotel semd to station. Train very smooth n fast...
All enquiries was responded fast kudos to the team...
รถไฟ ชั้น 2, Naluang (Naluang), 30 ธ.ค. 2022
AA
Angel A
No fue del todo satisfactoria; yo había reservado un tren en Noviembre 2023 con salida desde LP a Vientiane el 18;de Marzo. Recibí los billetes electrónicos pero con salida a las 19:10 hrs; ese tren no me dejaría coger el vuelo en Vientiane a las 23:20 hrs con destino Shanghái. La agencia 12gi.Asia no me avisó con antelación de ese cambio. Perdí esos billetes: Lao Railway decía que no se podían cancelar ni cambiar por otro tren en horas anteriores. Tuve que comprar por mi cuenta dos billetes con salida a las 14:00 hrs. Terminé bien el viaje: llegué a Shanghái a la hora prevista y tomé horas más tarde un vuelo Shanghái - Madrid, los dos reservados en Noviembre 2023.
Communication with 12go was horrible - we received ticket confirmation less than 2 hours before departure, which is awful.
We barely received any responses from 12Go, and when we did, it was a robotic response. at one stage, we were told we had no tickets left, and then 20 minutes later we received an automated confirmation with tickets. How bizarre!
Furthermore, it needs to be clearer that the booking confirmation takes 2 days to process, it's not acceptable to make that clear once someone has handed over their hard earned money.
Would have preferred just to have train tickets organised and make own way to the station rather than take the transfer.
รถไฟ ชั้น 2, Naluang (Naluang), 11 ม.ค. 2023
AH
Anja H
Company rejected giving any sort of children discount (for 3 kids) for train tickets, despite that kids under 120cm are free of charge and otherwise are 1/2 price, we were still charged full adult prices when going via the Agency.
รถไฟ ชั้น 2, Naluang (Naluang), 25 ธ.ค. 2022
PB
Paul B
Booked for the 15/1/22 received confirmation and e tickets then got email on the 14/10/22 saying it’s been cancelled as it’s full, but can travel on the 16/10/22 @ 11.30. Arrived only to be told it’s fully booked again but I can get the 18.20 train even tho I had the tickets for both trips that was so say fully booked. So had to pay for another nights hotel in Luang Prabang and also lost a night in Vientiane that I had already payed for.
This was a very bad experience. We had booked a 1st class seat on the bullet train from Luang Prabang to Vientiane departing 11.30. We we arrived for our transfer to the station it turned out our booking had been cancelled and we were now on the slow train in 2nd class departing 16.16. Vevy bad. We now had to kill time and hang around. 12Go tried to book the tickets too late and we missed out and got shuffed on later train. Not happy!
We were booked on a prepaid journey VIP to Vientiane and the day before we simply informed by the Hotel reception that our place wa cancelled (not the train, just our prepaid seats). We were transferred to a normal train more than 4 hours later. That is not the kind of service neither booked normal expected.
