Very comfy and the train has AC. Security at the station is strict, they don’t allow you to bring aerosols or alcohol - I had two snake whiskeys (for souvenirs) taken off me unfortunately.
Really helpful and attentive. Was messaging Lee Na on wattsapp throughout and she was very helpful. we booked very late and were a big group of 11 and she made sure to get us all on the bus together and book us for private transfer. Thank you
The travel was incredible! Fast train and the online ticket works well. Sadly I paid more then double via 12go then if I have bought at the train agency. But thats ok. Worth it
I had to get my transportation to the railway station, which is 30m away from Luang Prabang. I'm not sure if you need to email 12go.asia in advance with pick up information. Well, the place where I was staying had a shuttle to the railway station, for cheap price, so I took it.
Besides that detail, everything worked good, you get the e-ticket with QR code that you will need on the beginning of your trip and end of it, the train is new and it's on time and goes fast and stable.
Overall, the booking with 12go Asia did work fine for us. It was convinient to book over the app instead of having to go to the Luang Prabang train station. The pick up and the train ride went very easy, and I think it is much more comfortable than a bumpy ride in a minibus.
The description on the voucher however caused a little bit of confusion, as we were not sure about the pickup time and how to get the real train ticket. We finally called the operator, (over my skype account) Nualang, and from there on it was very easy. The operator brought us our ticket to the hotel, and confirmed the pick up time.
The procedure is such, that the person who brings the ticket, makes a picture of the recipient, to ensure all is delivered and confirmed. The staff of the operator was helpful, friendly and spoke decent english.
รถไฟ ชั้นหนึ่ง, Naluang (Naluang), 3 ก.พ. 2023
LG
Lyn G
Good communication from 12go company re confirmation. The ticket was delivered to my hotel (by Nualang (hadn't needed to print the voucher out which meant a waste of people's time getting hotel to do it). Minibus pickup was exactly on time. However, it was 90 mins earlier than necessary to catch the train - Luang Prabang train station is sterile and barren. Huge building but nothing inside but hard seats- can't even get water let alone snacks. The Chinese train is OK.
Shame the only ticket bookable was after dark so no scenery to see. And there's a trick in the process where you end up with an 'insurance' price added - I didn't see an option way to 'unchoose' that in the process.
There was a price printed on the ticket that is way less than I paid.
รถไฟ ชั้นหนึ่ง, Naluang (Naluang), 21 ม.ค. 2023
EB
Emma B
I found out I paid more than double for my transport (train) from Luang Prabang to Vientiane, booking it by 12go asia. I was used from this agency that the prices were very reasonable, but apparently not for this specific route. For the high price I could've expected a private car, but instead it was a fully booked minivan with a grumpy driver that had to stop at many places. I suggest you book the train via your hostel or hotel, that should be much cheaper and faster.
รถไฟ ชั้น 2, Naluang (Naluang), 28 ธ.ค. 2022
B
Brittanie
The taxi never turned up to our hostel to pick us up. We had to repay for another form of transport to the train station and then had to pay for another ticket for the train. We are yet to be refunded!
