On time. Comfortable boat and it only took 25 minutes for the trip. We showed staff at Mushroom Beach our ticket from 12go to receive our ticket to board the boat.
We boarded the boat 30 minutes later and the journey took 45 minutes, not 30 like they say. So in total we got to Nusa Penida 45 minutes later than the expected arrival time.
The seats are super uncomfortable, there's AC but it's like there's nothing.
Hopping off into the water was not the best experience I've had. Besides the steps were slippery and some people nearly fell down. The seats are too low so you can't see anything, it's frustrating and can make you feel sick. It's ok for 30 mn, but for a 3 or 4 hours' trip, forget it!
Good trip in general, fast and almost on time (left just 10 min late). But a bit of misinformation in departure since nobody called us to the boat, just followed people when everybody else started moving and had to ask several times to confirm that was our boat to Sanur. We already knew we had to access the boat from beach (getting inside water) in Mushroom Bay, so no surprise there.
Malgré le monde, tout est très bien organisé, prise en charge des bagages et des passagers. Bon accuril et port tout neuf. Checking et embarquement au même endroit.
Ai du contacter le bureau sur wahatsapp, super service, à '' ecoute et efficace.
Despite the crowds, everything was very well organised, with baggage and passengers taken care of. Good accuril and brand new port. Checking and boarding in the same place.
Had to contact the office on wahatsapp, great service, attentive and efficient.
Easy to use and had no problem catching the ferry!
There was a little confusion about the departure location, for first timers, but it was a simple as going to Sanur Harbour
We had tickets for the boat at 12:00 but arrived at the harbour at 9:30. They gave is tickets for the boat at 10:00. Nice area to wait (with A/C), luggage check-in went quick and we left on time. The boat itself is a bit hot and you don’t have much space, but the trip is only 40 minutes so that is fine. When we arrived at Lembongan you get in less than knee deep water, so that is fine.
We travelled with other companies and so far we had the best experience with them. Short delay, the boat was not too crowded, pleasant crossing. Recommended!
The coordinates on the confirmation were not correct. The ferry was actually a quarter of a mile away from the coordinates which made it really stressful for us because we didn’t know exactly where to go. Luckily, like other reviews have said, we departed 30 minutes late. The ferry was really hot and it was hard to breathe
It was very stormy; no safety instructions were given; did not know where the lifewests are located; window broke during cruise and water splashed into the boat……
Very good for going to Lembongan but 30 minutes late for the return to Sanur and uncomfortable seats. 2 different boat. First one excellent but the second one very bad!
I with my 1.74 meters was very tight, my husband of 1.90 cm was completely stuck. Far more tickets were sold than seats, and we had to get off somewhere near the rocks in Sanur, I've seen several people fall into the water getting out.
We arrived one hour early like the info on the ticked said and our trip was at 12:00 and should had lasted 30 minutes.
The boat left at 12:20 and the trip was 45 minutes because they made a stop on another island.
The boat is very clean, and the staff helpfull. They even carried our bag onto the boat.
Check in was easy and suitcases carried safely over the water. The boat left a little later and the trip took almost 45 minutes (not 30 as advertised) and it was not too hot inside with the windows open. Although not much leg space, we really liked the trip!
We departed late.
We arrived 13:30 instead of 12:30
The boat had engine problems that took while to solve them in the middle of the sea.
No Ac and is really hot and we were on top of each other in the cabin.
Wear slippers and shorts since you will enter the sea in order to board the fast boat.
On the voucher it says we have to come 1 hour earlier which was not necessary at all. The boat left 30 minutes late and once we arrived They took an eternity to park the boat
In addition not comfortable at all
Too many people, dangerously all in the water near the engines to board. Not a good experience.
But the crew are very hard workers, nothing to complain about them
Ticket says 30 min, but the journey took 2 hours since we had to stop at Lombongan first. Moreover we were 30 min delayed from start. So total of 2.5 hours journey. Did see someone else write a similar review, and the crew didn't seem rushed, so just expect a bit of "island time".
12Go worked perfectly, easy to use and reliable.
The trip was well organised embarking and desembarking. A bit too hot inside the boat so a fan or some kind of AC would have been very welcome.