The Bus is confortable. However, the retrieval of actual tickets if you got the first trip @ 6am is quite difficult. They have 2 offices, one at the front of the building and one inside. Make sure to go yo the office inside the building since at first lot of us tourists are confused why they are no attendants in the office outside (since we thought it was, not knowing there's another office inside). Some nationals are murmuring in their language because of this confusion. No one guided us. But the moment you're on the bus, everthing is okay.
The customer service is good and friendly, even help us to shift to earlier timing on the spot. However the delay was unacceptable. We started at 8.45 and supposed to reach Melaka around 1 pm, but we ended up reaching around 4 pm. A wobbly 3 hours delay without any explanation.
Most disorganized bus company. Bus service changed 5 minutes before departure time. Took us to Malaysia border in one bus and put us on another after that. The bus did not stop anywhere for toilet break.
Good service. Bus came to the point on time, but was about 1h too late at the arrival point. The walk over the border worked fast and without troubles. Air conditioning in the middle of the bus was very cold but I just changed seat. Seats are big and very comfortable. I would choose this company again!!
รถบัส วีไอพี 24, StarMart Express SG, 9 ม.ค. 2020
K G
Karin G
The service both at the counter in Singapore and on board was poor.
No information given and especially by the boarder, it was just dictated to get off, but no information where to re-boarder.
The aircon was terrible
รถบัส วีไอพี 24, StarMart Express SG, 5 ม.ค. 2020
M L
Mark L
The driver is not approachable
รถบัส วีไอพี 24, StarMart Express SG, 4 ม.ค. 2020
R A
Rasheed A
Excellent
รถบัส วีไอพี 24, StarMart Express SG, 3 ม.ค. 2020
M E
Mejd E
Bus very clean and comfortable with massage seat and you can tilt the backrest and the calf rest. Sleep is easy in this bus.
One small detail is that the driver smoked one time. For those you don’t support the smelt of cigarette, it can be very disturbing, especially for European people where smoked in public area (transports included) is strictly prohibited. Otherwise everything was perfect. I recommande ????
We were supposed to depart at 11.30..arrived there they changed the time to 11.45,but we left it was almost 1 o clock..
The first bus was old, half broken and you had to take a seat random.
The second bus was really comfortable,(the air con was kept at Max the whole time..I got a bad sore throat)
We were supposed to arrive at 4.40..we arrived at 10.30pm..and we stopped only once!!
Further more the driver didn’t say that there was two stops..if someone that was on the bus with us didn’t explained us that we were so far from the city we would have been left at the first bus stop without an explanation..
Truly disappointing..the 2starts are o my for the comfort of the second bus!
The seats and bus is not comfortable as advertised. Before getting to customs, we had free sitting, very old bus. On the way to Berjaya Towers Center we made few stops, and this made super long trip (11 hours!!!) even longer.
Bus left slightly late, but journey and bus itself was very comfortable and passing through the border was easy, would definitely use company company again
Bought the ticket for 9am but it was changed to 9:30 at the counter and the bus departed almost 10. Many delays and no almost no information of which bus after both customs (SG and MY).