The driver is professional and super friendly. He is also knows very well the road and all the local stuff. Driving in Koh Chang is not easy but we got a safe trip directly to the hotel. He also arrived on time.
1) we were waiting the ferry near 1 hour 2)the air condition didn't work, we have to stop for the service for 1 hours3) the arrival- was later for 4 hours4) in Pattaya driver started to send all passanger to there places. If he would like to provide this service- welcome, but the place of arrival must be the first stop. / 4) We he didn;t stop the bus in the point of arrival - and we should ask him to stop on the road as he passed the place of destination
It took in total 9 hrs. Instead of 15:30 we arrived at 19:15. The van was completely full ( ok I know it in advance, but was not expecting it). We were 2 persons and would spend 1000THB more to save some hours on the drive. Overall it worked, and we arrived.
Great service, got picked from the hotel in White Sands on time, queuing for the Ferry and getting across to the other side took about 1 hour. Jay the driver stopped 3 times on the way to Jomtien for comfort / toilet breaks. In total it took just over 6 and half hours to get to Pattaya. I travelled on the 5th March 2026.
The driver was great. He communicated as soon as i got on the bus and made it known all the stops he would make, for how long and where. He was patient and friendly.
Great ride in a nice bus with AC - which is definitely necessary.
The driver took us directly to the hotel and was very friendly and helping while waiting at then ferry.
Pattaya - Koh Chang. Good trip. Van was slightly late. But unlike most other operators communication was really good and exactly at the time of scheduled departure I received a message about the delay (10 mins) and plate numbers (very useful!).
Instead of coming to pick up point in front of the building, driver parked next to it behind other vans and buses bit again communication was good because I received a call from the office and we managed to establish where he was (driver didn't speak English). After that it was smooth. No problems. Driver using translator app to let us know about the stops etc.
Clear airport meeting point instructions. WhatsApp confirmation on pick up morning. Smooth journey in excellent AC minibus with handy stops en-route and very helpful driver
Driver did NOT stop at my stop but drove another 90 minutes past, and wouldn't let me off.
Cost me MORE than the bus ticket to get a grab ride back to where i was supposed to go.
12GO is TERRIBLE!!!!!!!
Aircon did not work properly, so van had to be changed 3 times (second van was too small for 12 people and I had to share one seat with another Lady) and we arrived more than one Hour Late. Last driver was so Kind and left ius directly at hotel, he was very nice
The van was not at all suited for a 5 hour drive. It was hot, crowded, seatbelt malfunctioning, and the chair in the back was terrible. I set on the floor for most of the way, it was more comfortable. The driver himself was nice and gave good service, but the van was very bad. Also, arrived to destination 2 hours later than described.
The operator is not at fault, but 12go is, I think. The pick-up point given was Lonely Beach, but that's not where I was staying. There was no clear mention of the hotel pick up. I ended up buying a different ticket thanks to the confusion.
Tom was a super nice, courteous, and very helpful driver. I highly recommend booking your trip with the Koh Chang Club company. Thanks for everything Tom!
The driver was fast and the minibus delivered us directly to the hotel on the island of koh chang.
However there was one big problem!
The description of the pickup up location was simply misleading! the GPS location was completely wrong and different from a streeview photo in our description.
We wrote an email directly to the shuttle service company to get the right location and never got an answer!
At the end the tourist information at the BKK airport helped us out by calling 12GO. So be aware that GPS locations in the provided documents you will get after booking may be incorrect and you may wait forever at the wrong place for your Bus.