I went 3 minutes to the toilet in hentian duta and the bus was gone, I missed my flight to Kuching and had to take a grab to Klia. I had to wait till 6:30 in the morning to get my luggage back. It’s reported to the police..I’m gonna file a complaint and want to be compensated for the flight and taxi. The bus was over 1 hour delayed anyhow!
รถบัส วีไอพี, Billion Stars Express, 8 ต.ค. 2026
W E
Will E
The driver and other staff were smoking mid journey.
All seats broken.
รถบัส วีไอพี, Billion Stars Express, 8 ต.ค. 2026
S N
ShaiMun N
Coach did not arrive. I paid for nothing
รถบัส วีไอพี, Billion Stars Express, 7 ต.ค. 2026
R T
Rijwana T
Extremely disappointing experience with 12Go and Easybook.
I booked a bus through 12Go, and during the booking process I was redirected to Easybook to complete the payment. I paid for a confirmed ticket and received a booking confirmation.
On the day of travel, I went to the designated boarding point on time and waited for the bus. The bus simply never arrived.
I tried repeatedly to contact the operator. No one answered the phone, and no one responded to my messages. I then contacted Easybook for help, but instead of providing an immediate solution, I was left without any meaningful assistance.
As a tourist with a limited travel schedule, I cannot spend an entire day sitting at a roadside bus counter waiting for a bus that may never show up. Because of this failure, I had to purchase another bus ticket at my own expense just to continue my journey.
What makes this even more frustrating is that 12Go directed me to Easybook for the booking, yet when the service failed, there was no effective support or accountability.
If you are going to list and sell tickets for transport operators, you should have a proper system to deal with situations where an operator simply fails to provide the service. Taking a customer's money and then leaving them stranded without proper communication is completely unacceptable.
I am extremely disappointed with both platforms. A confirmed ticket should mean an actual service—not a wasted day, wasted money and a customer left stranded with no meaningful support.
I am keeping all booking, payment, communication and boarding-point evidence and will be pursuing the matter through the appropriate payment and complaint channels.
Think twice before booking. My experience was extremely poor and I would not recommend relying on these platforms for an important journey unless you are prepared to deal with this kind of situation.
Driver did not stop near Tai Seng MRT and as a first-timer using this company, I was lost and had to ask the driver for direction and walked over to the mall connected to the mrt. Also the PA system of the bus is very poor, no one understood what the driver was saying through the microphone.
รถบัส ด่วน, Billion Stars Express, 24 ส.ค. 2026
A L
Alexander L
Bus departuted without me because the shuttle from Geirgetown was way to late. I had to wait 90min on the terminal to take the next bus. Just a waist of time because the people on the desk werent abme to organize a Shuttle.
รถบัส วีไอพี, Billion Stars Express, 23 ส.ค. 2026
E E
elbadawi E
this indian madam was on bus office in penang was deal with ys with very rude
รถบัส วีไอพี, Billion Stars Express, 18 ส.ค. 2026
G D
Gaia D
The bus arrived in Singapore one hour later.
It was supposed to arrive in Kuala Lumpur at 20:40 but we arrived at 23:34.
Could it be possible to have a refound due to the three hours later than the scheduled time?
Thank you
Got delayed by one hour and they just told me when I got there + send me a message at te time the van was supposed to leave, almost missed the bus, the organisations English was very poor so they were not very helpful.
รถบัส วีไอพี, Billion Stars Express, 5 ส.ค. 2026
K L
Kamish L
The fact that there was no booth or counter representing the bus service, made it inconvenient as it required an e-boarding pass, downloading an application on the spot and getting it done made it chaotic even within tha timeframe of 40+ minutes.
รถบัส วีไอพี, Billion Stars Express, 31 ก.ค. 2026
H O
Hasina O
The indications of the drop off point was not complete, I had to go twice inside Tai Seng MRT with my suitcase, where I found someone who happens to know that Tim Howan is the name of a restaurant at the other side of the underground.
The bus arrived 2 hours late at KL
Night bus was initially delayed by 1.5hours to 1am, which happens but communication was quite poor. They also didn’t tell us that we would now need to change bus in KL at 3.30 in the morning. Finally we weren’t dropped at Penang Sentral as expected. Seats comfy and we made it to Penang but biggest issue was poor communication.
รถบัส ด่วน, Billion Stars Express, 29 มิ.ย. 2026
M T
Martina T
The bus did not stop at the designated arrival point, as described on the ticket. I had to take other transportation to reach the final destination.
Comfortable bus slept well.Did not like that we were delayed 1hr and got the message while sleeping at 11.45pm.we were in bed at 8pm because we had to be up at 2am
Timings on the trip were 12:25pm - 5:12pm we didn’t get there till about 7:20pm didn’t get to eat anything and lost a day due to the travel! Needs to be more specific with breaks etc