Left 45min late from Sapa. I booked with Sapa ethnic travel but it was operated by SaoViet. The bus was comfy (VIP cabin) but broke down on the highway about 1h before reaching Hanoi. The crew didn’t speak English and couldn’t update us on what was happening. Got pieces of info here and there but not much. After 45min another bus picked us up and we had to share cabins as that bus was already occupied. Eventually arrived at Hanoi 2.5h late. I asked for a financial compensation but so far no feedback.
รถบัส วีไอพี 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 3 ธ.ค. 2023
Excellent service by 12go & support team.
They handle us like vvip.
Our trip from Sapa to Hanoi well manage by them.
They also helping / assist & get ready when we were there at station.
Highly recommendate to all as compare to other service ( Hanoi to sapa we take other service provider, but not good compare to 12go) 12go is more execellent.
They also can provide door to door pickup transfer & return.
Many thanks to the team member
Regards - ash from Malaysia.
รถบัส เอ็กซ์เพรส 29, Grouptour (Công ty du lịch quốc tế Grouptour), 1 ม.ค. 2023
The trip was okay, despite the long ride it was fairly comfortable. However, our bus was supposed to depart at 1410 but we only departed at 1450 which is rather bad if there are prior scheduled events.
Sapa SSB is in a housing area & not an office and non one was there to inform where to go or verify any documents. We were taken to an office down the street to take the actual bus. It was scary and confusing. We were kicked off the bus at 4am in hanoi while other services allowed passengers to stay on board till 6am.
รถบัส วีไอพี 22, Grouptour (Công ty du lịch quốc tế Grouptour), 17 ต.ค. 2022
The bus is not bad but the one person of staff was very rude, shouting me "TICKETTTTTT". Regarding the timetable is just an stimatio... In our tickets said the trip would take 4 hours but we spent almost 7.
รถบัส วีไอพี 22, Grouptour (Công ty du lịch quốc tế Grouptour), 23 ส.ค. 2022
DB
Diana B
When you are booking this transfer, the location is different. After you book, they change it and are rude to you and do not respond. Also we have booked upper seats, but they gave us lower and we where not able to change it.
รถบัส ห้องโดยสารเดี่ยวชั้นบน, HK Open Tour, 23 เม.ย. 2024
AA
Atoillah A
Bought tickets for a 4pm bus ride but was contacted and pressured to be at the bus station before 2.30pm. Thankfully we didnt have any urgent plans set and was able to 'accomodate' their request but i told them to pick us up instead of us going there. They picked us up and dropped us at a location (not the designated spot at Sapa SSB) and told us to enter the limousine. We were angered as we booked a sleeper bus. The limousine was empty so surely they just wanted to fill up the space. So we did not follow and then another van took us to Sapa Market where we were given the Saoviet sleeper bus to Hanoi. When all of this was happening we simultaneously contacted the helpline but the response was rather very slow, riduculous and not helpful at all. Thankfully bus ride was pleasant but the driver is very rude, looking inside my bag to check if i brought food and rushing us to put on our shoes when we arrived at the destination. We had a child with us so surely it was a hassle and took some time to get us set to board off the bus unlike other passengers who were all adults and had not much luggage with them. Surely book from other platforms.
รถบัส วีไอพี 22, Grouptour (Công ty du lịch quốc tế Grouptour), 21 เม.ย. 2024
SJ
Sara J
The bus was great, everything as described. Pick up point was well descriped and check in was done smoothly. Also the bus started pretty much on time.
The transfer to airport was done by shuttle van. Between changing the transport we waited for 30 minutes for another bus to come. We had enough time before the flight (3 hours), so that was not the problem. Then they dropped us out at domestic or international departure, which was great.
The less convenient experience we had with smell. I guess we had some fruit duria in storage room, which could we smell also on the bus and the bad smell stayed with us even later, because all the luggage had that smell. The fruit was packed in white boxes and also taped, but still.
