Family Service
- Schedule
- Reviews
Over Family Service
Hoewel sommige reizigers sceptisch staan tegenover busjes, maken een ruime keuze aan bestemmingen en concurrerende prijzen busjes tot een van de populairste vervoermiddelen. Busjes zijn altijd flexibeler dan grote bussen. Als er plotseling vraag ontstaat naar ritten naar nieuwe bestemmingen, zijn bedrijven met busjes vaak de eersten die hun diensten aanbieden. Het is immers gemakkelijker om een nieuwe route te lanceren als je een voertuig exploiteert met een capaciteit van 10 tot 15 personen, nietwaar?
Family Service biedt reizen per busje aan die eenvoudig online kunnen worden gereserveerd. Kijk bij hen als je op zoek bent naar mogelijkheden om met een busje te reizen.
Wat zijn de belangrijkste stations van Family Service?
De busjes van Family Service rijden van en naar de volgende terminals:
- Hoteltransfer in Vientiane
- Vientiane Elk Hotel
- Vang Vieng Elk Hotel
- Hoteltransfer in Vang Vieng
- Vientiane Southern Bushalte
- Vientiane Elk Hotel
- Ing Ing Mountain View
- Ban Lakkham River View
- Vang Vieng Elk Hotel
- 4000 islands
Wat zijn de populairste routes van Family Service?
De populairste reisbestemmingen van Family Service zijn:
Wat zijn de minibusklassen en prijzen van Family Service?
Het is normaal gesproken niet mogelijk om een ticketklasse te kiezen als je met een busje reist. Toch kun je bij de vervoerder navragen welk type busje op jouw route rijdt. Sommige busjes bieden plaats aan slechts 9 tot 10 passagiers, andere aan maximaal 15 passagiers. In het eerste geval heb je meer beenruimte, bredere stoelen en een comfortabelere rit. In het tweede geval heb je minder ruimte voor je benen, ellebogen en bagage. Lees beoordelingen over Family Service om er zeker van te zijn dat de dienstverlening aan je verwachtingen voldoet.
Voor en nadelen van reizen per busje
De voordelen van reizen per busje
- Busjes komen vaak op bestemmingen waar geen bus of trein komt. Dit omvat secundaire steden en kleinere dorpen.
- In de meeste gevallen zijn busjes de snelste manier om relatief korte afstanden over land af te leggen, simpelweg omdat ze kleiner zijn dan bussen.
- Met busjes kun je uitstappen op een gunstiger punt onderweg en niet noodzakelijkerwijs bij de terminal. Dat kan je in sommige gevallen veel tijd en geld besparen.
Nadelen van reizen per busje
- Sommige busjes kunnen behoorlijk krap zijn en bieden weinig ruimte voor bagage. Eigenlijk geldt dat voor bijna alle busjes. Als je meer dan één tas, koffer of rugzak hebt, kan het een goed idee zijn om een extra zitplaats voor je bagage te kopen. Helaas betaal je dan wel dubbel voor je reis.
- Het is de moeite waard om te controleren of je busje volgens een vaste dienstregeling rijdt of pas vertrekt wanneer het vol is. In dat laatste geval kun je soms lang moeten wachten, omdat het op bepaalde routes behoorlijk wat tijd kan kosten voordat alle plaatsen bezet zijn.
- Je moet weten dat chauffeurs berucht zijn om hun snelle rijstijl. Zelfs de meest gerenommeerde bedrijven slagen er soms niet in ervoor te zorgen dat chauffeurs zich aan de snelheidslimieten houden. Ook als de chauffeur er niet op aandringt, moet je altijd je veiligheidsgordel dragen.
- Als je gemakkelijk wagenziek wordt en je reis kronkelige wegen bevat, is de kans groter dat je last krijgt van wagenziekte in een busje dan in een gewone bus. Neem voor de zekerheid ongeveer een half uur voor vertrek een middel tegen wagenziekte in.
Family Service Bedrijfsbeoordelingen
M
Busje Standaard, Family Service, 18 nov 2025
Booked Minivan, got Bus. departure more than 1 hour later.
R
Busje Standaard, Family Service, 13 nov 2025
Modern busje met goede airco, nette chauffeur. Hij was iets te vroeg en daardoor al doorgereden naar de volgende persoon om op te halen, na even bellen met de Support van family kwam hij weer langs ons hotel om ons op te pikken. Heel tevreden!
K
Bus Standaard, Family Service, 19 jan 2025
Weinig beenruimte, koude voeten
M
Bus Standaard, Family Service, 4 dec 2024
De bus was erg oud en aan alle kanten gammel. Het matras was als baksteen en er was geen gordijn. De chauffeur reed als een gek over de weg en je vloog geregeld de lucht in. Dat zorgde er wel voor dat we om 5 uur in de ochtend, 3 uur voor de geplande tijd in Pakse aankwamen.
J
Busje Standaard, Family Service, 10 nov 2024
Fijne reis gehad. Er stond alleen dat je met een mini van zou gaan, maar we gingen met een grote bus. Ook gingen we 20 minuten later weg, maar het was uiteindelijk maar ongeveer anderhalf uur rijden waardoor we alsnog gewoon op tijd kwamen!
B
Busje Standaard, Family Service, 14 feb 2024
Comfortable and good ride. Hotel to hotel - worries free travel. There was more people, so they got us a proper bus. We arrived an hour late, as expected in Laos.
S
Bus Standaard, Family Service, 12 feb 2024
First a minivan comes to your hotel and drop off you to a bus station
Then you will have to wait for a second big bus which will be the same one which wait for you during the two border crossings, until the Nong Khai bus station.
We arrive a bit before 5pm so it was perfect to have our night bus at 6.30pm.
Staff was nice and helpful. I recommend
We also didn’t have to pay the 2$ to cross the bridge as it was indicated in the voucher
N
Busje Standaard, Family Service, 9 feb 2024
We ordered and payed for pick up in mini van but we’re picked up in big tourist bus. Had to wait 50 min for the taxi pick up because they were late.
T
Bus Standaard, Family Service, 18 dec 2023
ピックアップは時間通り。バスでボーダー出国入国のサポートも良い。不慣れな私は助けられました。
B
Busje Standaard, Family Service, 12 dec 2023
Our pick up was booked for 11.30 the bus did arrive slightly late but no problem. We were taken to our coach which was very comfortable. Good air conditioning and a nice smooth drive to Vientiane. Would definitely recommend.
J
Busje Standaard, Family Service, 11 dec 2023
Le taxi est venu nous chercher avec 40min de retard par rapport à l’heure annoncée. Lorsque nous sommes arrivées à la gare routière, le van que nous devions prendre était plein. Par chance, nous avons pu monter dans un autre bus qui allait au même endroit. Finalement, nous sommes parties avec 1h30 de retard. Pour finir, le bus nous a déposé en plein milieu d’une rue. Nous n’étions pas à un terminal de bus, et il n’a absolument pas communiqué pourquoi nous étions arrêtées ici.
B
Bus Standaard, Family Service, 10 dec 2023
Decent, 1,5 house longer than advertised. Dont think is possible to make in the given arrival time so change it.
R
Bus Standaard, Family Service, 3 dec 2023
The driver was kind enough to get me in the lobby of the hotel as it was searing hot outside and I sat inside in with the AC, not knowing which vehicle (shuttle) to look for.
L
Bus Standaard, Family Service, 30 okt 2023
Driver was very punctual In fact even earlier to pick us up He made sure we were on the correct bus before leaving us Bravo to the excellent service
H
Busje Standaard, Family Service, 23 okt 2023
The air-conditioning was set to low power during the trip, almost non-existent. For this trip it's better to book with the accommodation operator directly(about 150000kip) as it's cheaper than the website (about 180000kip plus service charges) and have more departure timings available.
N
Bus Standaard, Family Service, 8 okt 2023
On time pick up from hotel in Vientiane, easy border crossing, cannot complain!
S
Busje Standaard, Family Service, 5 okt 2023
tuk tuk came on time to pick me up to the bus. Bus left on time. another tuk tuk took me to Vang Vieng city centre.
M
Busje Standaard, Family Service, 28 sep 2023
Pünktlich wurden wir von einem Tuck Tuck am Hotel abgeholt und zu einem Sammelpunkt gebracht. Auch dort ging es dann pünktlich los nach Vang Vieng. Es ging über die Autobahn u d daher war die Fahrt sehr entspannt und auch am Ziel sind wir pünktlich angekommen.
M
Bus Standaard, Family Service, 11 sep 2023
14 hour journey took 20 hours! No mechanical issues or traffic instead stopping every 1-2 hours for cigarette and toilet breaks. Solo female traveller dropped off at 3am on the side of the road in pakse and told to get out instead of the bus station. Before getting on bus was told i had to pay extra 50,000 lak to get on. No explanation to why. Pay the extra £20 to fly. Wish i did
L
Bus Standaard, Family Service, 30 aug 2023
Je recommande !
Un van est venu nous récupérer à notre hôtel, (arrivée très ponctuelle à 13h15 pile) et nous a déposé à la station de bus de Vientiane.
Nous avons ensuite pris un bus de Vientiane à Udon Thani, bus propre, passage de la frontière sans difficulté (facturé 20 baths ou 10 000 LAK par personne), et arrivée avec quelques minutes d’avance à Udon Thani.
Agence sérieuse !
R
Busje Standaard, Family Service, 20 aug 2023
Prompt pick up and fast service. Van was new and air-conditioned. The journey was quicker than we thought , around 1hr and 20 minutes
N
Busje Standaard, Family Service, 7 sep 2026
The only good thing was the transfer from the hotel to the busstation. I got picked up on time and the guy brought me to the right bus. The bus from ride was bad. First of all the bus was completely full, not everyone had a real seat. The bus was suposed to start at 8am put it was 8.40am when we finally startet. The the bus stopped every five minutes, so we literally got nowhere. Suddenly the bus broke down so we stopped again for like an hour an I got no information about what was going on. We arrived in Luang Prabang 4 hours late and the busride was definitely way longer than 7 hours.
Bus Slaaptrein, Family Service, 3 sep 2026
顺利从万象到达金边了，但是全程一共更换了8次车辆，其中巴色卧铺大巴下次处到巴色小汽车乘车点中间接驳的三轮车还额外收了我10万老挝基普。另外巴色小汽车的驾驶员刚开始并不认可我在网站上购买过车票，让我线下支付车费，我支付了，后面才退换给我，并完成了验票。
I arrived in Phnom Penh from Vientiane without incident, but I changed vehicles a total of 8 times. The first time, the sleeper bus in Pakse, and the rickshaw connecting to the Pakse minibus stop, charged me an extra 100,000 Lao Kip. Also, the driver of the Pakse minibus initially didn't recognize that I had purchased a ticket online and insisted I pay offline. After I paid, he refunded my ticket and verified it.
I
Busje Standaard, Family Service, 22 aug 2026
The van displayed on site is a little bit different , a lot different . It was a scrap van , imagine 2hrs with smell of diesel exhaust .
M
Busje Standaard, Family Service, 12 aug 2026
Waiting too much between connexion between the boundary and the station. Condition where pour.
C
Bus Standaard, Family Service, 12 aug 2026
Good service. On time. Driver did a great job - roads were bad!
Plastic covered bus seats are not great - sweaty to sit on for long periods.
P
Busje Standaard, Family Service, 11 aug 2026
I am usually not too critical but this one wasn’t good. Booked a transfer from our airport hotel in Vientiane to Vang Vieng and were not picked up without any notice. After a call to the company running the service we were told our hotel was too far and we should report at another hotel for the next bus. Here we were picked up by a TukTuk who took us to a meetingpoint were we stuffed in a very hot bus, certainly not the minibus on the picture and departed 85 minutes late. Three hours after we were due to be picked up we passed our hotel (which was too far) enroute to Vang Vieng. Fortunately despite the temperature in the bus the rest of the trip was uneventful.
Not 12GoAsia to blame but Family Services which was running the service.
J
Bus Standaard, Family Service, 11 aug 2026
The organization was good and quite clear, they really take care of you, and you cannot loose yourself. The issue is they promise you to get you to Chiang Mai at 6:00 am and they give you bus ticket on which it's written that the bus arrives at 8:40... Just let know customers the real time so they can chose wisely their options! Also mentioning the bus company would be good -
The bus was really late (which is not their fault) and summed up in 4 hours delay which cancel my plans on arrival.
B
Bus Standaard, Family Service, 18 jul 2026
I thought the customer service from this company was great. They called day of to make sure I needed a ride to the pickup point. Every bit was smooth grabbed me from the hotel. They showed up at the bridge once I was done with immigration, and at every point made sure to tell me which bus plus where to get off. Amazing.
The ride on the other hand was terrible the seating was way too cramped, and an uncomfortable ride for more than a stop or two. However, the driver got us there safe and sound.
E
Busje Standaard, Family Service, 29 jun 2026
I would really recommend this company. The organisation was excellent. I feel like the staff at every point really cared and made sure we were all ok. Everyone had a lovely attitude. The only reason I gave 4 stars instead of 5 was it would have been helpful to maybe have an itinerary or have pictures of where to wait or information about who was picking us up and where. It felt like we needed to have a lot of trust buttt! Everyone really did get us where we needed to be. I was wary because of experiences with other companies but I’d trust family service again.
L
Busje Standaard, Family Service, 8 jun 2026
I was picked up 2 hours late (since the driver did not come and get me, instead he picked up someone else even though I was ready) and piled into a 15 seater car with 18 people. I felt cramped and unsafe.
G
Busje Standaard, Family Service, 7 jun 2026
Sadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no.
They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there...
End of the day I got to where I was going
J
Busje Standaard, Family Service, 6 jun 2026
Wir haben einen Transfer von Vang Vieng nach Udon Thani gebucht in der Low Season. Pick up sehr pünktlich und Transfer zum Busbahnhof. Von dort fing es nach Vientiane zum HQ des Transporteurs Mit dem Taxi dann zu Busbahnhof und von dort mit dem Bus nach Udon Thani.
J
Busje Standaard, Family Service, 17 mei 2026
We were picked up by a tuk-tuk and taken to a “bus station,” where a full bus was already waiting. Some extra chairs were placed in the middle of the bus for us to use. There was very little legroom, especially if you’re taller than 1.85m.
J
Bus Standaard, Family Service, 7 mei 2026
They picked us up from our hotel and it was a comfortable trip.
R
Bus Slaaptrein, Family Service, 22 apr 2026
It was ok and on time but just for you to know, the bed is not that long, I'm 181cm and it bend a bit the knees. Also, there was no food and stops during the trip. There was small bottes of water.
K
Bus Slaaptrein, Family Service, 22 apr 2026
We'd heard horror stories about the sleeper bus, so we're expecting the worst, but in fact it was pretty good. The bus has two decks, an upper and a lower. Each deck has bunks down each side of the isle. Each bunk is low to the floor with a thin mattress about the size of a standard single bed, but they are sold for two people to a bunk, so you will have to get cosy with whoever you're sharing with.
It was, fairly comfortable and we did manage to sleep , so much so that I woke up to find the bus almost empty as most of the passengers had already got off.
The only issue was the inconsiderate passenger on the bunk opposite ours, who thought it OK to play annoying reels on her phone with the volume turned up at 03:20 in the morning.
D
Busje Standaard, Family Service, 13 apr 2026
Pickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem.
Then tanked up.
Then passed out hotel 1 hour after being picked up there
But when we finally got glon the highway to VV it was fast and smooth.
Just too much racing about back lanes in VTN.
L
Bus Standaard, Family Service, 10 apr 2026
My trip from Laos to Vietnam was honestly one of the worst travel experiences I’ve had. To start with, they clearly oversold the journey because there weren’t enough seats for everyone. I ended up sitting on a plastic chair in the aisle for two hours, which was uncomfortable and felt completely unsafe.
What made things worse is that they force you to pay extra fees along the way, even though their website clearly states that you don’t have to. It felt misleading and dishonest, like they know exactly what they’re doing and just expect people to go along with it.
The conditions on board were terrible too. They would consciously turn the air conditioning off, leaving everyone sweating, and you have no control over things like the lights. You’re basically stuck in whatever environment they decide.
The driver didn’t help the situation either—he was extremely rude and rushed us at every point. His attitude was poor throughout the trip and he came across as unnecessarily aggressive and disrespectful.
To top it all off, when they stopped for a “toilet break,” there were no proper facilities—just a bush on the side of the road. Considering this is a 30-hour journey, the fact that there’s no toilet on board is ridiculous.
Overall, the entire experience felt poorly managed, uncomfortable, and unprofessional. I would strongly advise avoiding this service if you have any other option.
T
Busje Standaard, Family Service, 10 apr 2026
Had to sit on the floor half of the journey but at least was able to lay down in the aisle
A
Busje Standaard, Family Service, 5 apr 2026
old VAN overbooked ( 2 people were asked to leave and take the next one), not head rest, no airco, …
R
Busje Standaard, Family Service, 3 apr 2026
I paid for a Van and got a bus..
R
Busje Standaard, Family Service, 1 apr 2026
Crowded, bags by seats, eisle fold down seats used, over half hour late leaving. Old van.
T
Bus Standaard, Family Service, 26 mrt 2026
It smelled very, very strongly of pee the whole time on the bus, it was horrible
L
Busje Standaard, Family Service, 25 mrt 2026
Bus was confortable
C
Busje Standaard, Family Service, 20 mrt 2026
The trip to Vientiane went well. The schedule was respected. It's really a shame that the tuk-tuk driver who picked me up at the hotel didn't help load our heavy luggage into the tuk-tuk. As I was the first person to get in, no one could help me, and it was very frustrating. Later, in the minivan, the driver took care of our luggage.
M
Bus Slaaptrein, Family Service, 19 mrt 2026
The bed boxes are cramped - and shared - and space for hand luggage at a premium.
My journey was from Vientiane to Siem Reap - 25 hours and a border crossing. This bus only took us to Pakse, Laos. No information about the number of times we’d have to change the bus (5 buses in total).
M
taxi Standard 3pax, Family Service, 16 mrt 2026
Fast and efficient
P
Busje Standaard, Family Service, 11 mrt 2026
We booked a van.we had first a tuk tuk, who was late. Then instead of a van, we had a bus. The personal was not so friendly.
J
Busje Standaard, Family Service, 11 mrt 2026
Van was packed, luggage stored in the aisle, A/C did not work (30 degrees outside), no communication from the driver