Family Service
- Schedule
- Reviews
Tentang Family Service
Walaupun sesetengah pengembara berasa ragu-ragu tentang van, pilihan destinasi yang bagus dan harga yang kompetitif menjadikan van salah satu pengangkutan paling popular bagi ramai pengembara. Van adalah lebih fleksibel daripada bas besar. Jika terdapat permintaan mengejut untuk sesuatu destinasi baharu, pengendali van akan sentiasa menjadi pihak pertama yang menawarkan perkhidmatan mereka. Membuat laluan baru sememangnya lebih mudah jika anda mengendalikan kenderaan berkapasiti 10-15 orang, bukan?
Family Service mengendalikan perkhidmatan van dan menawarkan tiket melalui tempahan dalam talian yang mudah. Lihatlah jika anda sedang mencari pilihan untuk mengembara dengan van.
Apakah Stesen Utama Family Service?
Van Family Service bergerak ulang alik di antara terminal berikut:
- Pemindahan Hotel Vientiane
- Mana-mana hotel Vientiane
- Vang Vieng mana-mana hotel
- Pemindahan Hotel Vang Vieng
- Stesen Bas Selatan Vientiane
- Vientiane mana-mana hotel
- Ing Ing Mountain View
- Ban Lakkham River View
- Vang Vieng any hotel
- 4000 islands
Apakah Laluan Paling Popular bagi Family Service?
Destinasi perjalanan paling popular bagi jadual waktu Family Service ialah:
Apakah Kelas & Harga Van Family Service?
Biasanya, memilih kelas tiket apabila melakukan perjalanan dengan van adalah mustahil. Namun, anda boleh menyemak dengan pengendali dan/atau memilih jenis van yang mempunyai laluan ke destinasi anda. Sesetengah van hanya memuatkan 9-10 penumpang. Terdapat juga van yang boleh memuatkan sehingga 15 pengembara. YVan jenis pertama itu akan memberikan anda lebih banyak ruang kaki, tempat duduk yang lebih luas serta perjalanan yang lebih selesa. Untuk van jenis kedua pula, bersedialah untuk ruang yang terhad bagi kaki, siku dan bagasi anda. Baca ulasan mengenai perkhidmatan van Family Service untuk memastikan perkhidmatan mereka memenuhi jangkaan anda.
Kelebihan & Kekurangan Mengembara dengan Van
Kelebihan Mengembara dengan Van
- Van sering sampai ke destinasi yang tidak dicapai oleh bas atau kereta api. Destinasi ini termasuklah bandar dan kampung yang lebih kecil
- Dalam kebanyakan kes, van ialah cara terpantas untuk sampai ke destinasi jika perjalanan anda berjarak pendek di laluan darat, kerana van lebih kecil daripada bas dan lebih mudah dikendalikan
- Van membolehkan anda turun di mana-mana sahaja ketika anda berada di dalam perjalanan dan tidak semestinya di terminal. Ciri ini membolehkan anda menjimatkan banyak masa serta wang dalam beberapa keadaan.
Kekurangan Mengembara dengan Van
- Sesetengah van mungkin agak sempit dengan ruang yang terhad untuk bagasi. Sebenarnya, hampir semua van menawarkan ruang bagasi yang terhad dan jika anda mempunyai lebih daripada satu beg, beg pakaian atau beg galas, mungkin lebih bagus jika anda membeli tempat duduk berasingan untuk bagasi anda. Ya, malangnya, anda perlu membayar dua kali ganda untuk perjalanan tersebut.
- Anda digalakkan memeriksa sama ada van anda bergerak mengikut jadual atau berlepas apabila dipenuhi penumpang. Dalam kes kedua tersebut, anda mungkin perlu menunggu lebih lama kerana di beberapa laluan, menunggu van untuk penuh mampu mengambil masa yang agak lama.
- Anda harus tahu bahawa pemandu van terkenal dengan pemanduan mereka yang pantas.Malah, syarikat yang paling diyakini pun kadangkala gagal melatih pemandu mereka agar mematuhi peraturan had laju. Walaupun pemandu van tidak mengarahkan anda untuk memakai tali pinggang keledar, pastikan anda sentiasa memasangnya semasa dalam perjalanan.
- Jika anda mudah mendapat mabuk gerak dan perjalanan anda mempunyai jalan yang bersimpang-siur, kemungkinan untuk anda berasa mabuk adalah lebih tinggi semasa perjalanan dengan van berbanding bas. Makan ubat setengah jam sebelum memulakan perjalanan supaya anda kekal segar.
Ulasan Syarikat Family Service
J
teksi Standard 3pax, Family Service, 15 Jun 2025
Der Fahrer schaut mir zu oft aufs Handy und fährt immer wieder über die Linien. Die Autobahn war jedoch leer. Dann zupft er sich noch mit einer Pinzette Haare aus dem Gesicht und der Nase aus. Ernsthaft??? Für Asien vermutlich ein normaler, guter Fahrstil, aber ich finde wenn man beruflich Gäste fährt, kann man sich schon an ein paar Regeln halten.
Van Standard, Family Service, 22 Mei 2025
I thought that we would depart at 13:30, but we had to wait for other guests to be ready, and it was rainy as well, so we started around 14:00. In stead of going on a minivan, we took a a bus which was more comfortable. Finally, we arrived to Vang Vieng earlier than the itinerary. Anyway, the service was great and departing a bit late was not a big problem.
S
Van Standard, Family Service, 23 Apr 2025
Picked up on time at my hotel, minibus was brand new, comfortable, air con nice as you wish.
Driver was aware and drove safely in traffic and on express way. Cheap as chips!!
M
teksi Standard 3pax, Family Service, 19 Mac 2025
All good, the driver was a few minutes early and I was at the airport with lots of time to spare
A
Bas Standard, Family Service, 14 Jan 2025
Great service, picked up from my hostel and delivered to bus station in Hanoi. Very comfortable sleeper bus. Frequent stops for toilet and food. Border crossing was very well organised.
M
Van Standard, Family Service, 7 Nov 2024
Alles war super. Pünktliche Abholung am Hotel, schneller Transfer, genug Platz im Minibus.
K
Van Standard, Family Service, 15 Ogo 2024
Ac didn’t work well and the seats a bit uncomfortable. Other than that everything went smooth and we arrived fast and on time.
J
Van Standard, Family Service, 5 Ogo 2024
Grundsätzlich war die Leistung wie beschrieben und gut. Die Ankunft erfolgte planmäßig. Der junge Fahrer vom Hotel zur Grenze ist aber gefahren wie der Henker. In und die anderen Gästen hatten Angst einen Unfall zu bauen…
A
Van Standard, Family Service, 20 Mac 2024
The team is super supportive! They really know their job! Thank you a lot!
B
Van Standard, Family Service, 14 Feb 2024
Comfortable and good ride. Hotel to hotel - worries free travel. There was more people, so they got us a proper bus. We arrived an hour late, as expected in Laos.
J
Van Standard, Family Service, 11 Dis 2023
Le taxi est venu nous chercher avec 40min de retard par rapport à l’heure annoncée. Lorsque nous sommes arrivées à la gare routière, le van que nous devions prendre était plein. Par chance, nous avons pu monter dans un autre bus qui allait au même endroit. Finalement, nous sommes parties avec 1h30 de retard. Pour finir, le bus nous a déposé en plein milieu d’une rue. Nous n’étions pas à un terminal de bus, et il n’a absolument pas communiqué pourquoi nous étions arrêtées ici.
L
Bas Standard, Family Service, 30 Okt 2023
Driver was very punctual In fact even earlier to pick us up He made sure we were on the correct bus before leaving us Bravo to the excellent service
M
Van Standard, Family Service, 28 Sep 2023
Pünktlich wurden wir von einem Tuck Tuck am Hotel abgeholt und zu einem Sammelpunkt gebracht. Auch dort ging es dann pünktlich los nach Vang Vieng. Es ging über die Autobahn u d daher war die Fahrt sehr entspannt und auch am Ziel sind wir pünktlich angekommen.
M
Bas Standard, Family Service, 11 Sep 2023
14 hour journey took 20 hours! No mechanical issues or traffic instead stopping every 1-2 hours for cigarette and toilet breaks. Solo female traveller dropped off at 3am on the side of the road in pakse and told to get out instead of the bus station. Before getting on bus was told i had to pay extra 50,000 lak to get on. No explanation to why. Pay the extra £20 to fly. Wish i did
N
Van Standard, Family Service, 7 Sep 2026
The only good thing was the transfer from the hotel to the busstation. I got picked up on time and the guy brought me to the right bus. The bus from ride was bad. First of all the bus was completely full, not everyone had a real seat. The bus was suposed to start at 8am put it was 8.40am when we finally startet. The the bus stopped every five minutes, so we literally got nowhere. Suddenly the bus broke down so we stopped again for like an hour an I got no information about what was going on. We arrived in Luang Prabang 4 hours late and the busride was definitely way longer than 7 hours.
Bas Ranjang landas, Family Service, 3 Sep 2026
顺利从万象到达金边了，但是全程一共更换了8次车辆，其中巴色卧铺大巴下次处到巴色小汽车乘车点中间接驳的三轮车还额外收了我10万老挝基普。另外巴色小汽车的驾驶员刚开始并不认可我在网站上购买过车票，让我线下支付车费，我支付了，后面才退换给我，并完成了验票。
I arrived in Phnom Penh from Vientiane without incident, but I changed vehicles a total of 8 times. The first time, the sleeper bus in Pakse, and the rickshaw connecting to the Pakse minibus stop, charged me an extra 100,000 Lao Kip. Also, the driver of the Pakse minibus initially didn't recognize that I had purchased a ticket online and insisted I pay offline. After I paid, he refunded my ticket and verified it.
I
Van Standard, Family Service, 22 Ogo 2026
The van displayed on site is a little bit different , a lot different . It was a scrap van , imagine 2hrs with smell of diesel exhaust .
M
Van Standard, Family Service, 12 Ogo 2026
Waiting too much between connexion between the boundary and the station. Condition where pour.
C
Bas Standard, Family Service, 12 Ogo 2026
Good service. On time. Driver did a great job - roads were bad!
Plastic covered bus seats are not great - sweaty to sit on for long periods.
P
Van Standard, Family Service, 11 Ogo 2026
I am usually not too critical but this one wasn’t good. Booked a transfer from our airport hotel in Vientiane to Vang Vieng and were not picked up without any notice. After a call to the company running the service we were told our hotel was too far and we should report at another hotel for the next bus. Here we were picked up by a TukTuk who took us to a meetingpoint were we stuffed in a very hot bus, certainly not the minibus on the picture and departed 85 minutes late. Three hours after we were due to be picked up we passed our hotel (which was too far) enroute to Vang Vieng. Fortunately despite the temperature in the bus the rest of the trip was uneventful.
Not 12GoAsia to blame but Family Services which was running the service.
J
Bas Standard, Family Service, 11 Ogo 2026
The organization was good and quite clear, they really take care of you, and you cannot loose yourself. The issue is they promise you to get you to Chiang Mai at 6:00 am and they give you bus ticket on which it's written that the bus arrives at 8:40... Just let know customers the real time so they can chose wisely their options! Also mentioning the bus company would be good -
The bus was really late (which is not their fault) and summed up in 4 hours delay which cancel my plans on arrival.
B
Bas Standard, Family Service, 18 Jul 2026
I thought the customer service from this company was great. They called day of to make sure I needed a ride to the pickup point. Every bit was smooth grabbed me from the hotel. They showed up at the bridge once I was done with immigration, and at every point made sure to tell me which bus plus where to get off. Amazing.
The ride on the other hand was terrible the seating was way too cramped, and an uncomfortable ride for more than a stop or two. However, the driver got us there safe and sound.
E
Van Standard, Family Service, 29 Jun 2026
I would really recommend this company. The organisation was excellent. I feel like the staff at every point really cared and made sure we were all ok. Everyone had a lovely attitude. The only reason I gave 4 stars instead of 5 was it would have been helpful to maybe have an itinerary or have pictures of where to wait or information about who was picking us up and where. It felt like we needed to have a lot of trust buttt! Everyone really did get us where we needed to be. I was wary because of experiences with other companies but I’d trust family service again.
L
Van Standard, Family Service, 8 Jun 2026
I was picked up 2 hours late (since the driver did not come and get me, instead he picked up someone else even though I was ready) and piled into a 15 seater car with 18 people. I felt cramped and unsafe.
G
Van Standard, Family Service, 7 Jun 2026
Sadly I was missed in hotel transfer pickup. When I messaged asking what time I would be picked up (20 minutes after specified pickup time), they responded that they are already on their way to the destination and asked if I was picked up. I said no.
They then said they were on their way back, and I was picked up, however that transport operator was not Family Service, so I am not quite sure what happened there...
End of the day I got to where I was going
J
Van Standard, Family Service, 6 Jun 2026
Wir haben einen Transfer von Vang Vieng nach Udon Thani gebucht in der Low Season. Pick up sehr pünktlich und Transfer zum Busbahnhof. Von dort fing es nach Vientiane zum HQ des Transporteurs Mit dem Taxi dann zu Busbahnhof und von dort mit dem Bus nach Udon Thani.
J
Van Standard, Family Service, 17 Mei 2026
We were picked up by a tuk-tuk and taken to a “bus station,” where a full bus was already waiting. Some extra chairs were placed in the middle of the bus for us to use. There was very little legroom, especially if you’re taller than 1.85m.
J
Bas Standard, Family Service, 7 Mei 2026
They picked us up from our hotel and it was a comfortable trip.
R
Bas Ranjang landas, Family Service, 22 Apr 2026
It was ok and on time but just for you to know, the bed is not that long, I'm 181cm and it bend a bit the knees. Also, there was no food and stops during the trip. There was small bottes of water.
K
Bas Ranjang landas, Family Service, 22 Apr 2026
We'd heard horror stories about the sleeper bus, so we're expecting the worst, but in fact it was pretty good. The bus has two decks, an upper and a lower. Each deck has bunks down each side of the isle. Each bunk is low to the floor with a thin mattress about the size of a standard single bed, but they are sold for two people to a bunk, so you will have to get cosy with whoever you're sharing with.
It was, fairly comfortable and we did manage to sleep , so much so that I woke up to find the bus almost empty as most of the passengers had already got off.
The only issue was the inconsiderate passenger on the bunk opposite ours, who thought it OK to play annoying reels on her phone with the volume turned up at 03:20 in the morning.
D
Van Standard, Family Service, 13 Apr 2026
Pickup was punctual. Must people were ready at their respective hotels except a group of locals who had not finished breakfast so we had to wait 20 minutes. IMO the driver should not wait - if they're late it's their problem.
Then tanked up.
Then passed out hotel 1 hour after being picked up there
But when we finally got glon the highway to VV it was fast and smooth.
Just too much racing about back lanes in VTN.
L
Bas Standard, Family Service, 10 Apr 2026
My trip from Laos to Vietnam was honestly one of the worst travel experiences I’ve had. To start with, they clearly oversold the journey because there weren’t enough seats for everyone. I ended up sitting on a plastic chair in the aisle for two hours, which was uncomfortable and felt completely unsafe.
What made things worse is that they force you to pay extra fees along the way, even though their website clearly states that you don’t have to. It felt misleading and dishonest, like they know exactly what they’re doing and just expect people to go along with it.
The conditions on board were terrible too. They would consciously turn the air conditioning off, leaving everyone sweating, and you have no control over things like the lights. You’re basically stuck in whatever environment they decide.
The driver didn’t help the situation either—he was extremely rude and rushed us at every point. His attitude was poor throughout the trip and he came across as unnecessarily aggressive and disrespectful.
To top it all off, when they stopped for a “toilet break,” there were no proper facilities—just a bush on the side of the road. Considering this is a 30-hour journey, the fact that there’s no toilet on board is ridiculous.
Overall, the entire experience felt poorly managed, uncomfortable, and unprofessional. I would strongly advise avoiding this service if you have any other option.
T
Van Standard, Family Service, 10 Apr 2026
Had to sit on the floor half of the journey but at least was able to lay down in the aisle
A
Van Standard, Family Service, 5 Apr 2026
old VAN overbooked ( 2 people were asked to leave and take the next one), not head rest, no airco, …
R
Van Standard, Family Service, 3 Apr 2026
I paid for a Van and got a bus..
R
Van Standard, Family Service, 1 Apr 2026
Crowded, bags by seats, eisle fold down seats used, over half hour late leaving. Old van.
T
Bas Standard, Family Service, 26 Mac 2026
It smelled very, very strongly of pee the whole time on the bus, it was horrible
L
Van Standard, Family Service, 25 Mac 2026
Bus was confortable
C
Van Standard, Family Service, 20 Mac 2026
The trip to Vientiane went well. The schedule was respected. It's really a shame that the tuk-tuk driver who picked me up at the hotel didn't help load our heavy luggage into the tuk-tuk. As I was the first person to get in, no one could help me, and it was very frustrating. Later, in the minivan, the driver took care of our luggage.
M
Bas Ranjang landas, Family Service, 19 Mac 2026
The bed boxes are cramped - and shared - and space for hand luggage at a premium.
My journey was from Vientiane to Siem Reap - 25 hours and a border crossing. This bus only took us to Pakse, Laos. No information about the number of times we’d have to change the bus (5 buses in total).
M
teksi Standard 3pax, Family Service, 16 Mac 2026
Fast and efficient
P
Van Standard, Family Service, 11 Mac 2026
We booked a van.we had first a tuk tuk, who was late. Then instead of a van, we had a bus. The personal was not so friendly.
J
Van Standard, Family Service, 11 Mac 2026
Van was packed, luggage stored in the aisle, A/C did not work (30 degrees outside), no communication from the driver
L
Bas Ranjang landas, Family Service, 25 Feb 2026
It's a bit cramped if you're tall but was fine for one night. Arrived early which was nice. Lights go off pretty early which is annoying If you're not tired. No curtains for privacy either
L
Bas Standard, Family Service, 24 Feb 2026
It was okay. It was a sleeper bus and not full at all, so that was quite comfortable. However, we chose the VIP bus because of the shorter time it takes than the regular bus, but it still took around 7-7,5 hours.
G
Van Standard, Family Service, 16 Feb 2026
Replaced mini bus by bus and took more than 1 hour to depart
L
Bas Ranjang landas, Family Service, 15 Feb 2026
Just keep attention, as you have to share beds (or buy 2 tickets for yourself!!)
C
Van Standard, Family Service, 14 Feb 2026
Ok. Bus broke down on route but was fixed in an hour
R
Bas Standard, Family Service, 11 Feb 2026
A bit confusing at times, but it all worked and timing was fine.
M
Van Standard, Family Service, 9 Feb 2026
Nothing exceptional but to complain about