Everything went smooth. We exchanged the voucher the day before travel & only waited minutes in the line up to do this. I checked the price directly with the HSR & it was the same as that offered by 12go.asia. The online booking process was quick & easy & we had reserved seats. I’ll use 12go.asia again!
기차 #625 스탠다드 좌석, Taiwan High Speed Rail (Taiwan High Speed Rail ), 2020. 1. 9.
Very easy to exchange the voucher into the ticket - no lines in the middle of a work day and I went the day before I wanted to travel. When exchanging I could still pick a new time and date, and they asked if I wanted to reserve a seat, which I did. Train journey was great and all signs in English, so you don’t have to worry about not understanding.
It seems though that by booking through 12go Asia I did not book a specific ticket to go on this specific train, as at the ticket counter I could still change the date and the time. This was not clear from the 12go Asia site - they make it appear as if you book a specific train (like when you book a train in Europe). The only thing you basically do is get a voucher to get a train ticket. I’m not sure what the added value is of 12go Asia here if they don’t reserve anything for you. Next time I will probably just buy at the ticket counter at the Taipei Station.
기차 #829 스탠다드 좌석, Taiwan High Speed Rail (Taiwan High Speed Rail ), 2020. 1. 3.
good and no hassle
기차 #803 스탠다드 좌석, Taiwan High Speed Rail (Taiwan High Speed Rail ), 2019. 11. 11.
Trıp was good. Personnel was helpful. One comment: It takes long time to wait in ticketing lines to exchange the voucher for a ticket. Also, the personnel cannot easily locate the reservation number on the voucher : If you cannot come up with a common format so that the MSRT personal will be instantly familiar, at least you can have the code printed in big size at the top of the voucher to attract the attention. Thanks.
기차 #1563 스탠다드 좌석, Taiwan High Speed Rail (Taiwan High Speed Rail ), 2019. 7. 31.