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Our pick up was booked for 11.30 the bus did arrive slightly late but no problem. We were taken to our coach which was very comfortable. Good air conditioning and a nice smooth drive to Vientiane. Would definitely recommend.

Le taxi est venu nous chercher avec 40min de retard par rapport à l’heure annoncée. Lorsque nous sommes arrivées à la gare routière, le van que nous devions prendre était plein. Par chance, nous avons pu monter dans un autre bus qui allait au même endroit. Finalement, nous sommes parties avec 1h30 de retard. Pour finir, le bus nous a déposé en plein milieu d’une rue. Nous n’étions pas à un terminal de bus, et il n’a absolument pas communiqué pourquoi nous étions arrêtées ici.

Bus left two hours later than was promised. We had to wait two hours at the busstation and employees told is multiple times the bus would leave shortly, but it didn’t. Eventually two busses left. One fully packed with people (we we’re in this one) and one with just three people in it. The A/C in the bus didn’t work, so it was so warm.

Good just only vehicle condition but service was bad and not on time (2 hour late)

The car was really good and the road too Unfortunately, the driver put a children bench between two of the seats and since I was the last to be picked, I was the one that had to be seated 2 hours on it, without a place to rest my back.

Waiting so long time and size of van very small with all passenger with our bags. No good

On my voucher departure was 11:30 and they asked us to arrive in advance. We didn’t leave till 11:55 and waited in front of hostel for an hour. Unacceptable for me. I know you want the bus to be full but if people not on time not fare for others. Be mindful of your customers’time ! But on highway all the way , easy road to go to vientiane

1. when I reached out to you and asked to be picked up at the hotel you said this wasn’t a pick-up bus. turns out we were the only people starting the journey at the bus station, everybody else was picked up afterwards and paid less money than we did. thanks for nothing 2. the bus driver was on time and we could have left on time but he preferred letting us wait in the hot car for half an hour before coming back, never told us we could wait outside because it’s going to take a while 3. is is really necessary to make a 20 minute stop 10 minutes before the destination?