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Ride was good and on time. The problem was with the bus company at Southern Nha Trang bus station. The lady in the kiosk appeared not to know what she was doing. One man was angry at her and yelling, we could not understand but we assume he missed his bus. For our experience I asked twice about our bus and she told us 9 pm, that's not what ticket said. 2 other couples were waiting also for different busses. At 8:45 pm a man can in and approached the lady and kiosk and was upset. He then told us and 2 other couples to follow him to our bases. They seemed to be waiting for us to leave. Soon as we got on we left. So due to the lady in the booth we almost missed our bus. Please let company know about the employee so she knows or cares when the busses leave and where the busses are. Thank you

We had a good rest on the train, no delays and arrived on time.

Grumpy operator, it arrived near the bus station in Nha Trang and we had to walk a long piece of street to arrive at the bus. The operator was pushing us inside without knowing our seats, which were occupied by other people. The corridor was very small and difficult to move around even for a little person (maybe could be good for a child). The bus stopped just once for toilet and refill, not good at all when you have to stay in the bus for 12 hours and there is no toilet inside the bus. The last 3/4 hours were terrible because the driver started to horn continuously and also there was no policy for silence inside, meaning that passengers used to play videos on their phones at a very loud volume, disturbing all the other passengers. Overall it was a terrible experience, that I will not repeat again!

Три ряда спальных мест в два яруса. Места и проходы очень узкие. Usb зарядка работала, шторы удобно фиксировались, чтобы не попадал свет. Кондиционер работал.

Bus was late, we stopped at last 15 to 20 times in the first hours to pick up "extra" people and packages by the side of the road... The bus driver drove really fast 90klm+ therefore it was very very bumpy, and when he had to break everything just went flying.. Arrived at our destination my bag was wet (luckily I had a protective cover..) I wanted to get a bus from Da Nang to Hoi an but everyone and I mean it just snobbed me off saying there wasn't any and I'd have to get a taxi. I guess I got my moneys worth, the only positive thing was the price.

Les sièges sont étroits pour une personne de plus d’1m75, il est donc très compliqué de dormir. Le chauffeur du bus fume pendant qu’il conduit, l’odeur de la cigarette vient jusque dans les couloirs c’était désagréable. En 10h de bus, le chauffeur s’est arrêté 1x , donc attention pour ceux qui ont besoin de s’arrêter plusieurs fois en route, c’est pas l’idéal. Le personnel parle fort pendant tout le trajet, la culture du klaxon était aussi présente tout le long du voyage ce qui rend le sommeil et la tranquillité du voyage compliquée. Pas de bouteille d’eau donner à bord. Il a fallu marcher jusqu’au bord de la route pour aller au bus car il n’est pas rentré dans la gare. Je recommande pas forcément cette compagnie, j’en ai utilisé des bien mieux et + agréables.

The bus arrived on time and actually left early. The beds are quite wide, but not long enough for someone who is 6ft or taller, you have to keep your legs bent. You are given a pillow and blanket, but they did not feel clean and the pillow was very worn and dirty and smelled. WiFi worked well and there are USB ports. You can turn lights on and off and there are curtains on both sides to block out lights. There is a toilet and it was pretty clean and worked. Staff were very rude when we got on, shouting at us and gesturing to sit in the top bunks at the very back. I showed him our ticket which shows seat 7 and 8 which is bottom bunk a few rows from the back. He just kept shouting at us and pointing to get in, when we refused he pointed to the bottom bunk so we just got in to get him to leave then moved to our assigned beds. Later, he came and took our ticket off us and left with it, which seems like a strange practice and we were wondering what was going to happen, but he left us alone after that. Overall the bus is comfy and bearable for an overnight journey, but the staff are so angry and intense that I would not use this company again.

Agent at the desk upon arrival was not very helpful, as we approached our departure time and were therefore asking if and when we should board the bus she would just say 5 minutes. The bus also kept stopping to pick up locals who were loud and noisy. The bus dropped us on the side of an ‘motorway’ road junction for Hoi An.

The bus was lovely. It was really new and it was an actual VIP sleeper. I'm 185cm tall and it was a good length. The bed was also wide. It was very comfy overall. The USB chargers worked. The bus left earlier than it was meant to so I would arrive the 30 mins prior as 12GoAsia suggest. We also arrived at our destination early! The negatives were the bus drivers were smoking which was disgusting. They also seemed to be shouting to eachother and beeping the horn the whole time which disturbed sleep.

Train was really dirty with cockroaches on the toilet