Overall, the booking with 12go Asia did work fine for us. It was convinient to book over the app instead of having to go to the Luang Prabang train station. The pick up and the train ride went very easy, and I think it is much more comfortable than a bumpy ride in a minibus.
The description on the voucher however caused a little bit of confusion, as we were not sure about the pickup time and how to get the real train ticket. We finally called the operator, (over my skype account) Nualang, and from there on it was very easy. The operator brought us our ticket to the hotel, and confirmed the pick up time.
The procedure is such, that the person who brings the ticket, makes a picture of the recipient, to ensure all is delivered and confirmed. The staff of the operator was helpful, friendly and spoke decent english.
Treno Prima Classe, Naluang (Naluang), 3 feb 2023
Good communication from 12go company re confirmation. The ticket was delivered to my hotel (by Nualang (hadn't needed to print the voucher out which meant a waste of people's time getting hotel to do it). Minibus pickup was exactly on time. However, it was 90 mins earlier than necessary to catch the train - Luang Prabang train station is sterile and barren. Huge building but nothing inside but hard seats- can't even get water let alone snacks. The Chinese train is OK.
Shame the only ticket bookable was after dark so no scenery to see. And there's a trick in the process where you end up with an 'insurance' price added - I didn't see an option way to 'unchoose' that in the process.
There was a price printed on the ticket that is way less than I paid.
Treno Prima Classe, Naluang (Naluang), 21 gen 2023
I found out I paid more than double for my transport (train) from Luang Prabang to Vientiane, booking it by 12go asia. I was used from this agency that the prices were very reasonable, but apparently not for this specific route. For the high price I could've expected a private car, but instead it was a fully booked minivan with a grumpy driver that had to stop at many places. I suggest you book the train via your hostel or hotel, that should be much cheaper and faster.
Treno Seconda Classe, Naluang (Naluang), 28 dic 2022
The taxi never turned up to our hostel to pick us up. We had to repay for another form of transport to the train station and then had to pay for another ticket for the train. We are yet to be refunded!
Treno Posto di seconda classe, Soutchai Travel (ບໍລິສັດ ສຸດໃຈທ່ອງທ່ຽວ ຈໍາກັດຜູ້ດຽວ), 10 dic 2022
I came one hour before the time and the van departed half an hour late. The driver changed the van and when I realized, the locals that arrived way after me filled the van and only when the van was full they told me to go inside. I got the worst seat at the back, shoulder to shoulder with 3 local guys and could barely move my legs. The other people got fine seats and I had to stay 4 hours in that uncomfortable seat in a horrible road. Only when a man left, I could go to his place.
I don't complain for the road, because it's not their fault, but the attitude of sending me to the worst seat, since I arrived first and probably payed way more
Van Regionale 14passeggeri, Vieng Chaleune (เวียงเจริญ), 1 dic 2022
The service itself was fine, but confirming and receiving the tickets was a nightmare. Someone came to drop our train tickets the day before, only to be called an hour later to say they are the wrong ones and we had to wait where we were until the others could be dropped off. A massive inconvenience and not ideal to be texted/called all the time. Pick up time was not clear and we arrived at the train station far too early. Massively over priced as well, and 12go is not accurate in that you HAVE to book train tickets 3 days in advance. Book with your hostel-cheaper and more convenient.
Treno VIP AC, Naluang (Naluang), 12 nov 2022
The ride was good. The first 45 minutes we were picking up locals in the city and drove back to the bus stop. One hour after the specified departure time we finally move off. We have made one stop during the drive for half an hour at a restaurant. We arrived in Vang Vieng one hour late.
Van Regionale 14passeggeri, Naluang (Naluang), 21 ott 2022
+ The bus was very clean. We liked the view from the bus. There were two stayes where we could go to wc and buy food.
- The bus was late more than one hour. Music in the bus was too loud.
Van Regionale 14passeggeri, Naluang (Naluang), 15 ott 2022
For my first question, I got support very quickly but unfortunately, for my next one I never got a reply. Ticket Drop-Off at Hotel was very nice, we didn’t know this was coming and couldn’t gather that information from the voucher but worked well.
Treno VIP AC, Naluang (Naluang), 20 set 2022
The trip itself was good. But there was a lot of confusion around the pickup time. Also we were picked up at 11am and the train left at 2 pm. Way too early.
Treno VIP AC, Naluang (Naluang), 9 set 2022