HS
Hasaan SThe bus was delayed two hours, and was bounced from one bus stop to another with no communication or information on when the next bus is coming
Bis VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), 24 Jun 2024
JB
Jonny BThey got us to our destination close to the advertised time. However, their communication was incredibly poor. First, we were told we had a free upgrade to a VIP cabin bus when we arrived at the bus stop. But then after 2 hours on the bus, we were told to get off - noone told us why we had to get off or where we were - it was a while before we realised we were in Ninh Binh. Eventually we found out we had to change busses - they should have told us this in advance before we booked! We had to wait for an hour sitting on the side of the road, at one point they told us to get on the wrong bus before they realised. When we did get on the bus to Phong Nha, it was not the VIP upgrade we had been promised. The rest of the journey from Ninh Binh to Phong Nha went without issue.
Bis Tempat tidur, Queen Cafe Bus (Queen Cafe Bus), 21 Nov 2023
RC
Rodrigo COld bus, the seats had cuts in the leather and where not working properly. The driver made only 1 stop for toilet in a 10h trip. He was overspeeding and made some dangerous overtakes. It was hard to get any sleep.
Bis Tempat tidur 41, Grouptour (Công ty du lịch quốc tế Grouptour), 18 Okt 2023
DM
David MAir conditioning was broken and we come 3,5hours late
Bis Tempat tidur 38, Grouptour (Công ty du lịch quốc tế Grouptour), 5 Sep 2023
LF
Lucy FIt wasn’t as described in photos. No tv very small sleeper seat. Rude staff, waited 2 hours after departure time to actually get on bus with no info
Bis VIP 33 Sleeper , Cua Ong Limousine (Cửa Ông Limousine), 19 Feb 2023
AR
Anna RNot on time with no information when the bus is coming, the driver very impolite, bags were thrown around. When leaving the bus the driver was very angry that we want to get our suitcases from the luggage compartment and even pushed my son to get in there to look for it. No information about the name of the stop so for foregners like us it was very stressful. I found out at the last moment that I am supposed to get off especially that the voucher said arrival at 6am and we aeeived at 4am so I had no way of knowing that it is my stop.
Bis Tempat tidur 41, Grouptour (Công ty du lịch quốc tế Grouptour), 17 Sep 2022
