MR
Mark RI had to collect the printed ticket at the station and i don't recall that being pointed out to me in emails but they explained it at the station and i was super early so it wasn't a problem , boarding was fast though first class being the furthest carriage is annoying.
Vang Vieng — Vientiane, Vlak Sjedalo prve klase, Laos Railway by Family Service, 8. lis 2026.
AS
Amelito SLoved it. They remind you of your trip a day before your schedule. The van left earlier than scheduled since there’s just 2 passengers who booked the route.
Vang Vieng — Vientiane, kombi Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), 7. lis 2026.
AG
Ashley GConfirmation was immediate and it was easy to find the departure point. Van was nicer than others I recently booked in Laos. We arrived on time with one short stop (2 hr trip Vang Vieng to Vientiane). There is very little legroom since the seats recline, but at least it is more comfortable for your back.
Vang Vieng — Vientiane, kombi Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), 7. ruj 2026.
IC
Ivan CThe van displayed on site is a little bit different , a lot different . It was a scrap van , imagine 2hrs with smell of diesel exhaust .
Vang Vieng — Vientiane, kombi Standardno, Family Service (Family Service), 22. kol 2026.
AM
Aldric MWe received the tickets immediately after placing the order (the booking was made 4 days before departure).
There were no issues during the journey, and the train was very spacious.
However, we were not given any choice of seats, which meant that the two of us were not seated together, but 5 rows apart. There were empty seats available, though.
Vang Vieng — Vientiane, Vlak #C91 Sjedalo druge klase, China Railway (中国铁路), 20. kol 2026.
CC
Caroline CI believe you should review the process for items such as pocket travel knife. Instead of throwing our traveling expensive instruments you could put it in a sealed envelope that we get back once we get out … thinking that my very expensive Swiss knife and my daughter Swiss knife have been taken by your staff is way too rigid. A parallel option should be offered to get it back after the journey.
Vang Vieng — Vientiane, Vlak Sjedalo druge klase, Laos Railway by Family Service, 11. kol 2026.
IS
Isabel SThe train itself was ok but 12Go didn’t actually send me my ticket, just confirmation. Fortunately they allowed me to collect it in person.
Vang Vieng — Vientiane, Vlak Sjedalo druge klase, Laos Railway by Family Service, 11. kol 2026.
PH
Peter HThe departure time on the ticket was 8 am, and I was supposed to be waiting at least 30 minutes before that. In the end, they picked me up almost at 9 with a tuk-tuk. Then we went to a place where they keep their buses, and we waited there until 10 am (so already 2 hours after the departure time stated on the ticket).
In the end, they took so many people that they had to add some extra “chairs” to the van, and those poor people were sitting in very bad conditions. I felt sorry for them. And of course, we arrived in Vientiane later than the time stated on the ticket.
Vang Vieng — Vientiane, Autobus Turistički autobus, Soutchai Travel (ບໍລິສັດ ສຸດໃຈທ່ອງທ່ຽວ ຈໍາກັດຜູ້ດຽວ), 8. kol 2026.
E
Elisabet Excellent punctuality and order. Loved the experience!
Vang Vieng — Vientiane, Vlak Sjedalo druge klase, Laos Railway by Family Service, 31. srp 2026.
SO
Sarah OComfortable and on time
Vang Vieng — Vientiane, Vlak Sjedalo druge klase, Laos Railway by Family Service, 18. srp 2026.
