NK
Natalia KTicket destination - not true. Its a scum.
12Go and a tour agency involved.
Bkk to Patong - they dropped everybody off at phuket bus station.
They offered 100 baht for ppl tired from a long journey to reach patong, which is irrelevant, there are,no such fees for transportation, plus it was paid to get to patong.l without the extra disturbance and stress.
The ppl involved in change of vehicle in surat thani, one of them was either drunk or stoned, or kratom addict, he could barely speak, he asked ppl to move from place to place a few times with suitcases without any purpose, then he started menacing me, that if I dont give him my ticket wich confirmed Patong as destination, then I will not get knto the van, after I told him its a lie and they are fraudulent company.
On the way from surat to phukeelt, we stopped 1 time for toilet, and ppl wanted to have another stop. At petroleum station driver kept us locked in the van even though the toilet and supermarket was 5 meters away. When I told him i dont feel well and i need to buy water, he was extremely rude, talking in thai insults,
And he didnt let to buy water, even that we spent 10 minutes waiting in a locked vehicle.
12go kmposdible to contact a representative, or cancel trip.
I suggest never travel by this option bkk to phuket with surat thani stop and change of was. Worst experience in my 15 years in Thailand, and a shame to tourism hospitality of Thailand.
Bangkok — Phuket, Autobus VIP Bus, Montanatip (Montanatip), 12. kol 2026.
NK
Natalia KTickets to phuket to patong bangla stadium, nobody made it there, as they simply drop off at bus station.
Offered 100 baht to travel from bus,station to patong.
Horrible speech of ppl involved in change of bus in surat thani, the guy was either stoned or drunk, or probably kratom addicted, he could hardly speak. He was asking ppl to move 3 times, with suitcases, without any purpose.
As I told him ots a sum of the whole company 12go and the tour operator they are involved with, he started ggreathenknv ne, that they will not take me to phuket if i dont give them my ticket wich is a proof that destination was patong,and not . There was only one dtop
Bangkok — Phuket, Autobus VIP 24, Phuket Travel (ภูเก็ตท่องเที่ยว), 10. kol 2026.
TR
Triyasha RMy blanket had holes. I requested a replacement, but the bus attendant declined. Furthermore, both seats had issues,neither reclined properly, and one seat was in poor condition. Furthermore, the bus attendant was rude, she took blankets back before reaching the destination, even though the air conditioning was blasting and it was too cold inside.
Bangkok — Phuket, Autobus VIP 24, Phuket Travel (ภูเก็ตท่องเที่ยว), 10. kol 2026.
MZ
Mohamed ZGood. All on time
Bangkok — Phuket, Let Ekonomska klasa, Thai Vietjet (ไทยเวียดเจ็ทแอร์), 26. srp 2026.
PA
Priyanshi AIt was very very cold despite wearing a jacket and blanket, even if we told the crew, they didn’t do anything about it.
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 26. srp 2026.
KZ
Khosi ZMy experience at the bus terminal was surprisingly good. Checking in was easy. I had to wait for 5 hours since my hotel checked me out at 11am, but waiting at the bus terminal was fine. There are a number of restaurants to eat and wait at. It wasn't easy to find a place to charge my devices. I had to use a power bank. The toilets were clean. I did my nails. I was quite comfy. There are people selling clothes, shoes, and a variety of souvenirs. There's a place to play arcade games and board games. There's a Watsons store to buy toiletries and basic first aid stuff and medication. It was quiet and there were plenty of places to sit and there weren't any queues.
The bus itself was ok. The seats were comfy and reclined quite far back. I had nobody sitting next to me, so I could sprawl. The toilet was clean, though a lil smelly (septic tanks always smell). The rest stop was late into the night. I recommend that passengers eat before the trip, because food options are few at the rest stop and there is only Thai food and a few snacks. We were stopped at the police checkpoint at the entry into Phuket. Our passports were checked, and I, the only black and African person on the bus, had my bags checked and documents checked twice. Luckily, I also had my work permit with me, so the cops left me alone and had no further questions.
Bangkok — Phuket, Autobus VIP 24, Phuket Travel (ภูเก็ตท่องเที่ยว), 24. srp 2026.
VK
Victoria KAll smooth, only thing is seats are too short, my legs are too long. Also drive play music for the entire night, cannot sleep
Bangkok — Phuket, Autobus Izravna linija, Lignite (ลิกไนท์ทัวร์), 12. srp 2026.
HT
Hein T1. Some people move the seat backward too much. It is not comfortable for the people who sit behind.
2. There is a bad smell in the bus.
3. Moisture is coming out and drops as a water drop from the air-conditioner.
4. Some people use Facebook and listen to music too loudly, and no one complains about them. It is a really bad thing.
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 14. lip 2026.
M
Mia If they say you will maybe change to other vehicles be prepared... because they mean it. I changed from bus to car, to small bus, to car, to small bus and all of that without knowing anything before. You never know how long you are gonna be in one vehicle or where exactly it will take you.
In the end I arrived in one piece but this was definitely a journey.
Bangkok — Phuket, Autobus VIP Bus, Montanatip (Montanatip), 10. lip 2026.
TH
Tyree HHonestly, it wasn't horrible but definitely not ideal, we stopped once. I know timewise we had to do what we did to make the time, but I think at least letting passengers know beforehand would be good. Also, the lady who was on the bus knew no English and was not helpful. I wish she was at least more pleasant, if she wasn't able to communicate. I don't think I'll do it again.
Bangkok — Phuket, Autobus Izravna linija, Transport Co (บริษัท ขนส่ง จำกัด), 30. svi 2026.
