MW
Moira WOn time. Good service. Polite, safe driver. Comfortable van.
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Bus Express, Raja Ferry (ราชา เฟอร์รี่), 14 janv. 2026
TR
Thore RRide was totally ok. But it was not clear where the pickup takes place. The provided point on the map in the mail is on the airfield itself. I contacted the company by WhatsApp but didn’t get a response. After the car didn’t appeared on the airport pickup place, where all other companies have there meeting point, I called them to find out the meeting plave is next to the airport at a seven-eleven parking spot. This was nowhere mentioned. Even then the pickup was like 20 minutes late. On the ride the car made also a long stop of 20 minutes somewhere to pick up other passengers. In the end we are arrived 30 minutes later than scheduled at the ferry. In our case we had some spare time so it wasn’t critical. But in some cases that could lead to miss your connection schedule.
Please inform better about the exact pickup location and improve support response from the transport company. Better give realistic arrival times depending on further stops.
However car was in good condition and driver was good and well informed about ferry companies locations. Price seems also to be fair.
12go support seems not to be helpful in that case.
Quote from the help page:
“The driver is not here. When will they pick me up?
8 months ago Updated
If you booked a shared trip with a pick-up at a hotel, the departure time will be the same for all passengers.
We hope you understand that the driver can't simultaneously pick everyone up from different locations.
Please be ready in advance, as instructed on your voucher.
The actual time will depend on how far your hotel is from the destination and other passengers' hotels.
We will not receive this information from the carriers. But you can usually check with them by calling the hotline on your voucher a day before the trip.
Some operators call customers before pickup. If they don't call you, please be ready as instructed.
If, for whatever reason, you were not picked up and you could not reach the carrier, please submit the call history and your location with time stamps to us, and we will investigate the issue with them.”
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Minibus Standard, Faiz Travel and Tour, 9 sept. 2026
DB
David BThe van was nice but they just call the van to come pick you up to the hotel. They told me to wait 50 mins before the van showed up and I think of I didn't contact them on Whatsapp it wouldn't have come. The van itself is comfortable but wait too long to leave so you are nervous about making the ferry. I had to exchange tickets and we arrived late so I needed another 100baht for the motorbike to take me to the office and back
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Bus Bus + Ferry, Faiz Travel and Tour, 26 mars 2026
MS
Martyn SI was told to to be at the meeting point half an hour before the scheduled time, which I did, then the driver was half an hour later than that. An hour wasted waiting for a 50 minute journey I could have just got a grab in that time. The driver then proceeded to keep stopping and getting our of the car without new passengers getting on and dissapearing without warning. He also wasn't very friendly at all.
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Bus Bus + Ferry, Faiz Travel and Tour, 25 mars 2026
KK
Kamila KWhatsApp number/any support is not available
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Bus Bus + Ferry, Faiz Travel and Tour, 9 janv. 2026
AL
Anete LThe instructions were very clear about the meetup point, and the driver was ready to go as soon as I arrived. Very helpful, a great experience.
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Bus Bus + Ferry, Faiz Travel and Tour, 7 janv. 2026
AA
Adila AVery well organised and our driver, Mr Arun, was really kind and friendly.
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Taxi Van 10 passagers, Faiz Travel and Tour, 26 déc. 2025
RB
René BPunctual pickup, great instructions for pickup location (video) and good communication. Driver was very polite and helpful. Excellent service.
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Taxi Economie 3pax, NNS Luxury Limousine (NNS Luxury Limousine), 5 nov. 2025
MG
Milena GDriver did not speak to us in english and we were 25min delayed. Otherwise, comfortable car and safe driving.
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Bus Bus + Ferry, Faiz Travel and Tour, 17 mai 2025
AT
Anthony Tquick and easy. met us at arrivals terminal
De Koh Samui Aéroport à Ko Samui n’importe quel hôtel, Taxi Economie 2pax, SmackOne (สมุยแอคคอม), 8 nov. 2023