Victory Liner

Arrived on time

Its fìne, and we arrived earlier than scheduled...

Yes I love the trip ... mabilis ang byahe.

It was my 1st time travelling by bus in a 3rd world country but everyone was very nice and the bus was fine. No chickens running loose on the bus

The refusal of the driver and his companion to communicate when we would we stop for a bathroom break was infuriating. my wife asked for an hour, all they would tell her was it was near. Withdraw nearly 75% of the miles before stopping comma and it was obvious at that time it was just for the driver's break, not for the comfort of the passengers. It was 4 hours of travel time before stopping, a long time especially for older passengers and young children. My wife is filipina, it was a language barrier issue, was very poor communication by the staff.

a 5 hour journey was indicated which lasted 6 and a half hours.

Arrived and hour late

Bus left on time. Had a fun chat with the driver. Conductor was corteous. Aircon was good. Seats were comfortable. Overall stress free trip t Zambales.

delay in sending trip voucher made us anxious as first timebusers of 12Go

the ticket is not followed

Bus broke down the road..fixing it took almost 2hrs..and we didn't feel safe going up baguio due to the bus making scary noises.

Nice Driver and conductor , we arrived in baguio on time

The seat I booked and chose online was already occupied upon entering the bus. The driver/bus assistant should've checked the tickets next time.

The bus is late.

its great and good ecperience

My first time to use this app to book my bus ticket bound to my hometown. Upon booking, my first concern was my baggages since I have 3 and worried that the bus I booked may not allow to load them😁 I asked the if they could help me let the bus company consider my travel situation so they would allow me have my baggages be loaded. And they did! Second, I don't want to travel for a long time on the road as sometimes I feel so dizzy and would thrown up on long time travels so I booked express drive to lessen the travel time. I intentionally booked at night too to avoid traffic😅. And so that was to be a 5hrs long drive at night but to my SURPRISE, I arrived to my ravel destination earlier than I expected! It became 4hours drive! SUPERB,really! Thank you so much for attending my concern and a hassle free booking! Very reliable. I want to thank also the bus company for letting me load my baggages the fact that they are big sizes and heavy loads too. The bus company's staff even help me to carry my baggages to bring and load at the compartment. And to the lady staff at the ticketting booth to who gave her friendly service to me upon redeeming my bus ticket from a voucher confirmation of my booked ticket! Again, a HUGE THANK YOU 12Go for the very accomodating and reliable service. Lookinh forward to join you as one of your affiliates in the future!😊 Anyways, that bus company was VICTORY LINER ! Thanks a lot!

Excellent! Will take the service again.

Go if you're short, get a 1st class if you're 5'11

Victory Liner frontliner who entertained us told us that we need to buy another ticket because the 12go only sends voucher 24 hours after online booking. She did not check their online system, only to find out that we were already appropriately booked.

The trip we booked was cancelled and they have to merge us with the next schedule. They're supposed to merge us with the earlier trip but because they accommodate passenger who are endorsed by some influential people we were bump off, so unfair. The ticketing system is ineffective.

Neat & courteous personnel. Arrived on time in destination. Will take this services again next time.!!!

I got a bottle water service. That was good. The conductor mentioned the name of destination and time which was really professional. Only con was the air conditioner was super cold, as if I'm not in the Philippines...

The trip is okay, however we arrived at our destination an hour late than our expected time. And there were too many stop over.

The driver drives too fast. I cant sleep the entire travel .because i am worried and scared .

Booked the night before and got my seat within a few minutes!

The staff was excellent and friendly. Things went smooth. Thank you

it was an adventure nice services and pleasure journey to baguio city

Bus driver conductor did not inform me where should i disembark. Charged me additional fees for extending my trip which is not necessary.

Its was great we been to early in the bus terminal Our time to travel should 10 am but 7 am we went already we dont need to wait.

Very satisfied. Was given options to move seat. Ride was smooth and arrived on time. Just wished a toilet in the waiting room is available. Have to drag my luggage to the common comfort room just to pee😀

Very comfy and driver drove us safely.

It was almost perfect. On time and the travel was safe

Very good

I dont know why you need to charge 100 peson on a 600 pesos tickets. That over charging on anybodies calculations. Also why is not possible to make online booking for the return journey!

Some of the chairs in the first class are damaged. Like in my case, I don't have the foot rest because it is no longer there. The travel arrived late than expected. Bringing a printed copy of the reservation could have been improved with better ways. Like QR code or show of soft copy. Sometimes, we book online using our phone, but we have to go all the inconvenience to find a printer because without a hard copy, you can't take your trip. Very inconvenient and with damaged seats and all, it is not even close to term it "first class".

The bus was very comfortable but why are the seats covered with plastic? Great that the bus was ahead of time! WiFi was stable and fast. That's what I want. But in days of Netflix I don't know why they play these movies? Almost noone was watching, but everyone was sonicated by the sound of shooting, crying and fighting, 5 hours along, incredible.

I love the service.

Trip was ok comfortable and smooth.

4 stars coz I'm confused whether it's needed to print out the voucher or not.

the driver and conductor are kind

Well, what I don't like is that you have to get a ticket from a redemption booth. this just adds up to the process. why don't your conductors have digital scanners instead to validate the tickets.

The experience from Victory Liner Baguio is one of a kind - all the staff is kind and well-equipped to handle customers. It was really a breeze dealing with everyone there. What really irked me is the guard in Victory Liner Cubao - they are all rude and is shouting at customers. I just moved to the side and put my bag in one of the chairs near the guard, and he screamed at me to remove my bag and kept looking at me with hateful eyes. Me being tired, I looked at him with the same hatred because I did not deserve that and I was asking him nicely. It tarnished my almost perfect experience with Victory Liner.

5

Nice and comfy

Overall experience needs improvement.

It was an excellent and very comfortable ride all the way.

They didn't inform us that there were no available return tickets and we have to wait as chance passenger for 3 hours.

It wasba great trip to baguio. The bus is very comfortable. The driver and the stewardess were very pleasant. Recommend it to everyone. A thumbs up for me

It was great. From arriving at the bus station, the protocols and in place, the bus is clean, the seat:pax ratio is awesome. The overall process are smooth.

Travel Schedule was 3PM but the bus departed at 3:47PM and that was close to an hour of delayed trip without providing any information and reason what caused the delay.