StarMart Express SG

The bus' emergency exit was held to the seat by a wire. The armrest came off during the trip.

Staff were kinda rude but overall it was nice and fast.

Comfortable seats

Good rapid service

Driver was helpful. The secret is to travel very late at night. Everything is so smooth and not so much people in the bus and immigrations.

The Bus is confortable. However, the retrieval of actual tickets if you got the first trip @ 6am is quite difficult. They have 2 offices, one at the front of the building and one inside. Make sure to go yo the office inside the building since at first lot of us tourists are confused why they are no attendants in the office outside (since we thought it was, not knowing there's another office inside). Some nationals are murmuring in their language because of this confusion. No one guided us. But the moment you're on the bus, everthing is okay.

Fast&comfy

Stop was at petrol station, not at the food market

All was super!

Departure delayed

The customer service is good and friendly, even help us to shift to earlier timing on the spot. However the delay was unacceptable. We started at 8.45 and supposed to reach Melaka around 1 pm, but we ended up reaching around 4 pm. A wobbly 3 hours delay without any explanation.

good service. driver and his friend - ????

Recomended buat yang mau liburan keluarga.Awalnya sempat was was krn kalau lihat tempat travelnya.Alhamdulillah petugasnya baik kita dipikirkan bis yg lebih awal dan kursi yg diatas jadi lebih leluasa untuk melihat pemandangan, ambil foto dan video.sopirnya baik sebelum berangkat dicek dulu jumlah penumpang.

Very accommodating staff

Most disorganized bus company. Bus service changed 5 minutes before departure time. Took us to Malaysia border in one bus and put us on another after that. The bus did not stop anywhere for toilet break.

Good service. Bus came to the point on time, but was about 1h too late at the arrival point. The walk over the border worked fast and without troubles. Air conditioning in the middle of the bus was very cold but I just changed seat. Seats are big and very comfortable. I would choose this company again!!

Very good services. I booked ticket online and showed e-confirmation on the phone to the operator to get paper ticket. The ticket office is inside the Golden Mile Tower (go inside through the main door and it located on the right). The bus came very on time. The seat was big (as the photo) and could adjust angle to support your back and legs to have a good sleep. The inside space of bus was clean. The driver was very friendly and willing to support. The ride was fast, safe and smooth. It stopped 1 time at the halfway for rest and toilet (about 15 minutes). I arrived to Kualar Lumpur at 12h15 as the bus operator stated. FYI on border protocol: at the checkpoint in Singapore, go out of bus for passport control (you can leave your luggages on the bus), then go through the border gate to the bus (you have to remember the number plate of your bus to check the location of the bus which is showed on the electronic board and walk to it by yourself - no tourguide in here). The bus will run about 30 minutes to the checkpoint of Malaysia. You go out again with all your luggages, move into the border gate for immigration and scanning your luggages (it's simpler than in the airport), then find your bus again in the yard (there is no electronic board as in the Singapore so you have to find it by your eyes - that's why you have to remember the number of the bus and even the face of driver). Have a good trip!

The service both at the counter in Singapore and on board was poor. No information given and especially by the boarder, it was just dictated to get off, but no information where to re-boarder. The aircon was terrible

The driver is not approachable

Excellent

Bus very clean and comfortable with massage seat and you can tilt the backrest and the calf rest. Sleep is easy in this bus. One small detail is that the driver smoked one time. For those you don’t support the smelt of cigarette, it can be very disturbing, especially for European people where smoked in public area (transports included) is strictly prohibited. Otherwise everything was perfect. I recommande ????

The bus is comfortable, but you just be aware that it's most likely going to take longer than the hours indicated. The traffic can be heavy, and you can wait a lot of time at the border before to restart. I give two stars as rating because I think it's unfair to indicate the best hypothesis instead of the expected or average one. However, the journey itself is ok.

We were supposed to depart at 11.30..arrived there they changed the time to 11.45,but we left it was almost 1 o clock.. The first bus was old, half broken and you had to take a seat random. The second bus was really comfortable,(the air con was kept at Max the whole time..I got a bad sore throat) We were supposed to arrive at 4.40..we arrived at 10.30pm..and we stopped only once!! Further more the driver didn’t say that there was two stops..if someone that was on the bus with us didn’t explained us that we were so far from the city we would have been left at the first bus stop without an explanation.. Truly disappointing..the 2starts are o my for the comfort of the second bus!

The seats and bus is not comfortable as advertised. Before getting to customs, we had free sitting, very old bus. On the way to Berjaya Towers Center we made few stops, and this made super long trip (11 hours!!!) even longer.

It went at 4:20pm against 2:10pm.

Driver was very tired. So I felt unsafe. No massage function

Bus left slightly late, but journey and bus itself was very comfortable and passing through the border was easy, would definitely use company company again

Bought the ticket for 9am but it was changed to 9:30 at the counter and the bus departed almost 10. Many delays and no almost no information of which bus after both customs (SG and MY).

Dirty. Full of crocroches.

Outlets did not work and bus driver did not take me to my stop but instead put me and another passenger in a taxi to the stop.

The coach was very comfortable.

Correu tudo bem a única coisa chata é a espera nas 2 fronteiras

Good

Such a nice triiipppp thank you so muccchhhh!!!!

All the staffs at the transit were so unkind. We're satisfied with the time and price.

Very good!

Seat belt was cut off and the driver was driving so fast I jumped out of my seat a few times.

the massage type chair on the way to KL isn't working and the USB port too. hopefully next time, there will be wifi connection on the bus

Good

Aircon was not working properly stopped for repairs without notice Unfriendly driver was smoking in bus. Good seats with a lot of leg room Bus was loud could need some oil at some points so reduce noise

safe travel the entire trip , we arrived in our destination earlier than the said estimated arrival which is good because we do have lots of time to look for our hotel here in Malaysia, nice crew and pleasant surrounding — all in all me and friend enjoy the whole trip ????

Bus left fairly promptly. Temperature on bus was very cold and was uncomfortable most of journey. Despite documentation stating only 30 mins at immigration, driver decided to wait for well over an hour for 2 people who didn’t have correct visas. Despite there being an English speaking representative on board the bus, no explanation was given as to why we were delayed for such a long time, we worked it out from conversations that were happening between driver and other Starmart representatives. Definitely a cost effective way to travel between Malaysia and Singapore. Massage seats not working, bus seats large and recline nicely. driver had very limited English, so little instruction given as to what to expect at immigration. Probably won’t travel this way again if doing the same journey

Nice bus, A/C working properly. All went as expected. Customs was simple and straightforward.

Easy booking system and quickly received ticket confirmation. Then easy check in procedure and great service from StarMart also.

First, thank you to the staff who kept our left baggage in Golden Mile Tower. Second, though, our bus arrived a little bit delayed, 45 minutes to be exact, it was kinda okay because the trip was smooth and fast.

Prompt departure and smooth ride. Driver drove with his “slippers’ with his shoes by his side. Had difficulty finding drop off points and had to use google maps many times. Was on his mobile phone 5 - 6 times. Notice the bus speedometer was not working with the needle stuck at zero ....

Easy and comfortable trip

There was a slight delay with the original schedule, but that seems to be the norm with buses from Singapore to KL. The ride itself was decent.

It was a great trip

The bus was nice, but the journey took 7,5 hours instead of 5.