Sri Lanka Railways

pleasant journey in 1st class a/c carriage

Train first class excellent but the railway track is bad.

Everything went fine apart from arrival one hour too late.

Was an amazing train ride and 12go made it super easy to get the tickets and requested front glass seats for best viewing.

Great service. It is worth to pay for priority support. The train ride from Kandy to Nanu Oya was an amazing experience. The train was late but that did not matter as this gave us more time to enjoy the landscape.

Overall great experience. Immediately after booking (34 days prior train departure) we received an email with a booking confirmation, however, it took very long until we received the ticket confirmation/voucher (11 days prior train departure). The shipping of tickets went smooth, however, we never received an email confirming the shipment of the tickets as it was mentioned in the ticket confirmation email. So overall the train ride was superb, just a little bite nerve killing waiting for confirmation or hoping tickets will arrive:)

it was pity the train was not on service because of the heavy rain .

The views were amazing and the towns charming. I loved that the windows open right up making the cabin comfortable and aerated and great for photo taking. Booking via 12go website saved us time and effort. The tickets delivered securely to our hotel too. Will definitely use 12go for future trips

Ordered train tickets over a month before leaving home country. Tickets sent to remote hotel as asked for. Would definitely recommend this service and train ride.

We bought multiple train tickets and had it all delivered to the hotel at once. However, we paid the USD10 delivery for each individual ticket.

We bought multiple train tickets and had it all delivered to the hotel at once. However, we paid the USD10 delivery for each individual ticket.

We got on a train, looked at the onboard electronic display to check that we were on the right train. However, as the train left the station, we realised it was going in the wrong direction and the onboard electronic display was showing the wrong information. The conductor had not come to check on us before the train departure either. Fortunately, there was a train going in the opposite direction at the next station, and we got on board with the conductor's help. We arrived at our destination 3 hours behind schedule.

We bought multiple train tickets and had it all delivered to the hotel at once. However, we paid the USD10 delivery for each individual ticket.

We bought multiple train tickets and had it all delivered to the hotel at once. However, we paid the USD10 delivery for each individual ticket.

Train tickets have been delivered on time to our hotel. Very comfortable!

Very expensive way to guarantee a seat. We booked Kandy to Ella train journey on 13th April 2022 (reserving just over 1 month before), reserving for $39.34USD, for two tickets for 2nd class seated. We ticked that if these were not available that we would take an upgrade. We were emailed 1-2days later to say that there were no 2nd class tickets and asked if we would pay the extra of $5.5USD/person, which we accepted and paid We subsequently came to Sri Lanka and was told by our taxi driver (who is from Kandy), that we grossly overpaid and this was a complete ripoff. He explained that the tickets are only a fraction of the cost and that we should make a complaint about the website. When we checked the tickets on the train, we found that they only cost 2400Sri Lankan rupees which at the time of ordering (mid-March 2022), equalled 8.88USD. This seems to be a hussle that relies on foreigners paying over and above the cost of the ticket for fear of tickets not being available. This was one of the more expensive international websites to use so I would at least encourage people to shop around for cheaper prices The train journey itself was great. Slightly delayed by 20mins but otherwise well timed, regular snacks and great views. It was busy on most carriages however there were a few free seats (maybe 90% full, this was on Sri Lankan New Year’s Eve as well which I believe is normally a very busy time). I cannot comment on how full 2nd class seated was (I am presuming it was full as per 12Go’s email to us). Our driver did insist that tickets are always available on the day (although I think this is only for non-seated tickets), so it leaves me wondering if I would bother booking again in advance (with a large price markup of over 600%) to guarantee tickets or just take a chance getting tickets on the day…I would certainly at least shop around for other websites anyway

The price was clearly changed

We bought 2nd class seat tickets from 12go. Everything went well, we got our tickets sent to our hotel. Great service! It is very needed cause you can not buy an eticket online, thus unless you have time to buy a ticket before your trip or you have a friend in Sri Lanka, this is the best way to do it. It is expensive though.

Superb service 12go got me scarce train tickets in Sri Lanka, tickets were waiting for me at my hotel when I landed. They managed to get the best seats in the observation carriage as well! Super happy with everything and great communication throughout. Highly recommended.

They changed the date

Would have been excellent had another train not derailed in front of us. Had to get off carry luggage 500 metres to next station to get onward train. Only lost about an hour so very good all considered.

Everything was just smooth and handled professionally. Very happy with the service overall.

An excellent service for train tickets! 12go purchased the tickets in advance and delivered them to the hotel. Upon arrival at check-in the tickets were waiting for us. It made the trip smooth and easy. Many other travels had to wake up early or go to the station the day before whilst we had them in our possession from day 1! I messaged 12go to check the train details and they responded extremely quickly. Could not recommend them enough! Thank you so much

Was ‘nice’ to find out our booked sits were exactly between the windows thus having zero chance of seeing anything….

12GO were able to deliver when other agents could not

All works perfekt, Train Ella to Kandy

These guys did exactly what they said they would. Trustworthy and efficient. I recommend their service. Peter

Everything worked very well and the tickets were brought to our hotel. Thanks a lot!

All gooda and professional. The communication with the support team excellent. Whatever question I had the response came back within minutes. Tickets arrived on time. This is the second time I used 12go and I definitely recommend.

The scenery was beautiful as you will have read about. Apart from the Ella rock views when leaving the station you see more of the mountains and tea estates sitting on the right if travelling from Ella to Kandy. This was however a very long slow trip of over six hours to go not much further than 150km. Our seats were at the front of the first class carriage and with one large suitcase jammed between me and the carriage end because it would not fit on the parcel shelf. Moreover each time the door opened at a station the train fumes would come into the carriage. You have to be a romantic to want to do this trip although many younger people seemed to enjoy hanging out of the doors taking selfies. I was only on this train because the one with the observation carriage was not running. 12Go however managed to get me the tickets enabling me to walk through the gate quickly and easily. I also received the money back for the ticket delivery to my hotel because they sent this ticket and another one together. I would use 12Go again simply for peace of mind and being prepared.

Booking of train tickets was smooth and the train ride was beautiful! We booked our tickets 3 weeks before our trip and 12go delivered the tickets to our airbnb by the time we arrived. Easy!

Super easy booking experience, tickets arrived at our accommodation well before the journey, and the reserved seats made our journey so so easy!

The seat no. printed on the ticket was wrong.

Worked flawlessly

Had the best seats in the first class carriage for view of Indian Ocean to Galle.

I booked first class from Ella to Kandy, but I was given Badulla to Kandy. Agent fees- I can understand the extra charge. But I think it’s too high compare to the price on the ticket.

Delivery was on time, excellent service, fair prices and fees. Reliable customer support.

Very efficient réservation and delivery of tickets to our hôtels .. thanks indeed.

Most beautiful train trip ever. Unforgettable!

Best seat on the train -tickets all ready on arrival

On time !

Excellent service .. like clockwork. I ordered 3 sets of tickets and had them delivered to my hotel. I was refused the delivery charge for two sets of tickets as they were out in the same envelope.. very impressive. Don't bank on definite train times as these can vary from that specified.

Very easy and reliable

Nothing spoils the Nuwara Eliya - Ella train and the views you could see, but 12go and its service has nothing to do with it

First of 3 (planned) trips. Went smoothly. Ticket was delivered to hotel on time. The second trip (or lack thereof) will be a 1 star, unless 0 is an option!

Everything worked perfectly with the train ticket. It was delivered to the choosen Hotel in time.

Great service from 12go. Tickets in hotel reception on arrival - easy to use. The train and station was ok "1 class" train like an older normal train in Europe

Arrived to all of our hotels in advance and received text messages before departure

Great experience

Train ride from Kandy to Demdora with an overnight stopover at Ohiya