PTS Transit Service

PTS dropped me at wrong hotel but insisted that it was correct. Imade my own way

Very good experience. They keep you on all the time and provide you with all the necessary informations. They even send you a remind emali few hours before the trip! I had a very good organised trip from Bangkok to Vientiane.

Tutto perfetto

It was a positive surprise that the short train ride over the Friendship Bridge was already included. Unfortunately, the driver left earlier because other guests needed to go to the other border point due to their e-visa, but another driver could call him. The van ride was then very good, we could even stop at an atm on the way to get some cash to pay the hostel.

This is my second trip with this company, the service was great and the price was fantastic, I will always use them

It all worked - lots of waiting/slowness for the train across the river and the visa on arrival, but the guy was there to take us - efficiently but in a very old van partly stuck together with glue - to our hotel. All fine.

Despite of a long wait for the Visa on arrival, the driver was efficient and fast to drop at the hotel

Expected shared Air-con mini-van from hotel reception to thangaleng station, actually had to walk several minutes from hotel to get picked up open sided rickety tuk tuk that billowed black smoke whenever it pulled away, which came back into tuk tuk. Got to station on time but not as expected.

Rated “best!”

The process to get from Nong Khai to Vientiane is a little cumbersome but the instructions provided by 12Go were clear. The train was delayed leaving Nong Khai as the engine would not start but otherwise everything went smoothly

The driver is very nice and accommodating even his van is old and rusty. Still we were able to get to our hotel safelyýý

The van assigned to us is not actually a van but a bigger version of tuktuk

Once you pass the Laos border and you do the immigration check at Thanaleng, you are supposed to encounter the van that takes you to Vientiane but this in my experience didn’t happen. No one was there and no one knew anything, so they try convince you to pay a taxi but don’t. Ask someone to use their phone and call the emergency number in your reservation ticket and eventually the guy that was supposed to pick you up will arrive.

Perfect service, great connection. Hassle free!

All is fine

Amazing service ! Full detailed , everything went well for my first trip !

We booked a journey from Vientiane to Vang Vieng. The pick up point was at a train station 30 mins from the city center. We paid 20 usd for a taxi to the train station, where we were picked up by a mini van and driven back to Vientiane! When we got to the bus office there was a sign advertising tickets for a bus for 6 USD each, while we had paid 15 USD. The whole journey was a big waste of time and money.

The drive reached before the train's arrival and took us safely and fast to Vientiane city centre. Nice trip. Please prepare some Thailand Baht small amount bills, and you will use them when just in the city. It's not easy to find a money changer for exchanging Laos kip even in Bangkok

We bought a combo ticket that included the trainride from Nong Khai to Vientanne treinstation. And from there we had a small minivan from PTS that would transport is to the big bus on the outside of vientanne where more people would hop on. First of all the train was 1,5 hour late, so the people at the trainstation where very helpfull and made some phone calls. They told us to take a taxi to the border get a signout stamp from thai border control and buy bustickets to transport you over the bridge into Laos. Once there get your visa, take a taxi to the trainstation to be on time for your bus. We did all this and when we came in the trainstation, there is no PTS counter, the people who work at the station are very kind and strated making phone calls to the number provided on the voucher, but no answer. Finnaly a man came Walking to us that was the driver of PTS and he told is we had to wait for the train as there was 1 more person that would come with us. After we waited for 1,5 hour the train arrived and we waited 30 minutes more for everyone the get a visa. Then the minivan driver drives us to the big bus, where we waited more 45 minutes because other people were late also. In the end of has nothing to do with 12go. But the fact they did not answer the phone worried us all. In the end it is better for your money to buy a big bus ticket in Nong Khai or Udon Thani. This is about 180 bath cheaper. The bus ticket from Udon to Vang Vieng will cost 320 bath. We paid 500 bath in 12go from Nong Khai. And in Vang Vieng a big bus ticket can be bought for 350 bath to Nong Khai, and we paid 12go 450 bath. The minivan was terrible ride , very old. No airco and the dust and sand comes right trough the holes and cracks of the van. Not good for your health , so bring face breathing dust masks

Overall we managed to reach the destination safely and on time. However, we booked a sleeper van but we got a sleeper bus where the aircon broke down.

Smooth and simple

The driver who picked me up was very helpful and kind. The bus left 45 minutes late, and we got to Luang Prabang 3 hours late. The bus smelled very moldy and made me cough. The bathroom was closed, which was very inconvenient for me because I was sick. Thankfully the driver stopped many times so we could use the bathroom. The bus service was kind about letting me have my own bed since I am bigger than most Asian people.

The 12go staff were super friendly and absolutely lovely when we went to pick up our tickets, and we are bery pleased with the service. The train itself was fine however I recobooking in either first class or lower berths as the lights stay on all nigh and the upper berth beds are thus very difficult to actually sleep in.

Van was to old. The guy was on time

Super, worked flawlessly and 12go has a nice cafe in Bangkok. Also had a nice talk with the german manager. Greetings to you and thanks for all the advise.

It was not easy to find your counter immediately after immegration.

We got the train sleeper, and it’s great! More than expected. Once we get to the Dongphosy station we are asked to pay 50baht at the immigration in Laos, and transfer is not hard to find just look for 12go small green table.Though we missed the ticket from nong khai to thanaleng we crossed immigration right away exiting Thailand and missed the ticket booth but all in all a great trip! Would recommend! Keep it up!

Good communication and easy process.

The minibus pick up was great. But beware that the train to Nong Khai doesn’t leave until 17:30 and there is no earlier train, so you don’t actually arrive until 17:45. The company needs to update the tour information.

Long and hard on the butt. All okay. Thanks!

Verry old minivan to pick us up. Cheaper to take a tuktuk to busstation and buy your own ticket.

Excellent friendly, helpful service. Booked on line from UK, picked tickets up in Bangkok and everything smooth without any hitch! Thanks.

I have pleasure say it's good experience

All extremely efficient and entirely straightforward. It’s important to read through the documents and thoroughly prepare for your journey. Reading some other comments it’s clear that not everyone does so! Everything was easy, straightforward and ran on time. Would recommend booking the rail/minivan transfer from Nong Khai - Thanaleng and into Vientiane, which dropped us straight at our hotel. This can also be done through 12GoAsia and made the entire journey stress free

Smooth and well handled. Would definitely recommend

The transfer van to the hotel was too small for the number of people with their luggage. No information was locally provided so the process was very unclear and slow.

We were picked up from our hotel and dropped off at the public bus station where we were handed tickets for the bus by the minibus driver. They said 22,000kip on them so we basically paid $10 for a 5 minute taxi from our hotel. If I was you I would check at the station and buy the tickets yourself for a fifth of the price. Bus was comfy though.

Smooth and pretty easy

They didn’t speak English in the station Nong Khai. It was a bit confused to understand that we need to change for a small train. And the train arrived very late to Nong Khai, one hour after

No trouble getting to hotel

The good: Someone picks you up from your hotel. GREAT scenery. Trip included lunch. The bad: Bus was fairly dirty, needed dusting and a good wipe down and vacuum. Driver played music for most of the trip, which seemed kind of weird. When it gets dark no lights are turned on, so you’re just sitting in the dark. This could have been a good opportunity for sleep, but the music was still playing. Near the end of the trip he made a lot of stops. Trip took about 13 hours

the travel is smooth. but we were group by etnicity and favored last to leave. we arrived nong khai 9am and left past 10am already. we belong to the "asian" van btw. lol

The driver had excellent English and was quick and helpful with everything!

Nowhere did 12go mention how the transit train from NONG KHAI to THANALENG is covered, just says get on it. However, on arrival at Nong Khai, I was directed by station staff to the ticket counter to buy a 20BAHT ticket for the trip. Afterwards, I met travellers who had also been sent to the ticket office but had got their tickets for free on presentation of the PTS voucher!

Super friendly van driver collected us on time from our hotel. We were on time, actually way before we had to wait 1.5h for the train. But it’s better to be early than late.

No toilet on bus, but have one 15 min stop during the route. Roads very bad in Laos so be prepared for a shaky ride

Excellent, efficient and friendly staff, whole transaction was extremely smooth and easy would definitely recommend.

Driver - super friendly. Many thanks for services

Was a bit rushed and confusing at border. Would have been nice if the conductor could have spoken some English.

What a train! Wow!