Duy Khang Limousine

would really recommend! Quoc ( the guy from the office ) helped us a lot could easily speak English and was so friendly. We booked the limousine bus and the bus itself is super comfy and so big. 2/3 stops for the toilet and never did the driver drive insanely fast or dangerous. very happy with my choice!

Overall, pretty good. Somewhat confusing when arriving at the pick up point. But ride was comfortable and we made it to our destination.

After all the negative Reviews I was curious how Things would be. But nothing to complain about: Start and Stop Cities of the Bus Trip exactly like I've booked, PDF with location where exactly the Bus Station is, WhatsApp Contact to offer additional Service If needed. On top of that we had the oppotunity to take one bus earlier since we arrived a bit to early at the Busstation.

well organised ,

Booked an 11 seater but ended up on a large bus. Bus was great and comfortable so no issues there but the driver aggressively honked the horn loudly the whole way to make people move out of the way. Bus had no wifi and the usb charging ports didn’t work

Great service. Clean, efficient and on time. Just a lack of communication surrounding the switching of vehicles. I had to get in 3 different taxis but was unaware of this.

For a 2 hours trip we needed 1 taxi before the limousine and 1 after. After the first taxi we had to wait during 30 minutes for the Limousine. The last taxi was not really safe with the seats broken. For the price (from a local point of view) we should expect a better service I believe The limousine itself was ok

Right on time.

We booked what we thought was going to be with a bus load of other people. What we got was a private transfer in a very very comfortable bus. Very comfortable journey and was enjoyable the whole way to Tam Voc

Booked a Limousine with 11 seats, got a bus.

I forgot my hat on the bus, so I contacted the company just after arriving to my hotel. No response from the company.

Very very very good

I booked very last minute but the support team still able to provide to my tons of question.

We left 20min after the time of departure so we arrived late at our destination. Otherwise, the bus is really comfortable.

The company contacted mein advance which was nice to make sure I had got the right vehicle number etc. They were on time and everything went smooth. The only thing is that you don't know exactly beforehand where you get dropped off in ninh binh

Vehicle is okay. Maybe there should be rule to have the passenger lower down their voices, I have co passenger that is talking for 2hrs and very loud. Also there might be other pick up points. Because the pick up point has no shade or chair, just street.

No pre information about the arrival or the vehicle license plate

Lack of communication the first bus was late and we had to change buses 3 times so were delayed in our journey. Saying that all 3 of the buses were comfortable and clean with water offered in each of them.

Had to change vehicles twice from our Hanoi to Tam Coc bus but overall was good, the bus was on time but the communication could have been better

All was in time, the driver friendly, the Bus and the car was fine. That's Service, very good.

No communication with the driver or the company. We were waiting 40 mins for the pick up transfer.

Very good

I was never picked up, the hotline was inaccurate and after googling their number and arguing with them they send a driver an hour later.

All drivers spoke little to no English, the bus driver was yelling to get us off and the instructions were not clear as there was no English spoken, thankfully one of the travellers with us spoke Vietnamese but he said that the driver was super unclear and made no sense. The bus was not cool, the aircon itself was hot air. We weren’t allowed to recline the seats which is a part of the service. The chairs were sticky and there were half empty bottles of water left in cup holders. Super unimpressed.

On time and a comfortable ride as well to Ninh Binh. 🥰

Had to transfer 2 times and took longer than expected. But at least the driver was kind to drop us off directly at our location.

it was fine for a short ride. it felt a little disorganized at the beginning but got sorted quickly. overall good value for the price.

The bus arrived 40 minutes late

Meeting instructions were unclear. There was nowhere to wait indoors in extreme heat. Driver was late. Communication was nonexistent. Made for a very rough travel day in 100° heat.

perfect pick up and drop off service i have never seen this before

Drop off and pick up were both different than indicated in by the purchase. But they were both within a km or 2. Why can't you just fix it in the listing?

Wasn't direct from Old quarter had to wait in some office 40 mins out of Hanoi, zero communication on the destination drop off point.

Very comfortable, clean and on time.

No seat belts in the back of the limousine seats didn’t feel safe on a long 3.5 hour drive.

Nice bus, good driver and well organized

Some of the seats need a be of maintenance

Very good

We arrived one hour later. We booked a limousine but during about 40 min we were in a shuttle to picked up people in all Hanoi The limousine was confortable tho

Differing, pick up points and unhelpful driver, spent a hot morning trying to find the bus, thankful it was our last use of the service before we leave Vietnam

It wasn’t communicated that we would have to transfer to another car in the middle of nowhere. That made the Total travel time unnecessary long.

All in all you get from A to B, but definitely with 1h delay. Voucher days to be there at least 30 min before departure but vehicle only picked us up almost 1h after planned departure so over 1h waiting in front of opera house Hanoi. Neither van ( shuttle to actual Limousine and actual „Linousine“ have really AC. Service agent tried his best on WhatsApp but only really communicated delay when we asked when the car finally is coming . Like I said, journey was not too long and in the end you go from A to B but not sure where the 4.1 rating on 12goAsia is coming from.

While the actual limousine was good, the entire process of getting into it and off was a task. We were asked to come to a different location for pickup into what was actually a jam packed Toyota Innova acting as a shuttle to Duy Khang's office. It was an uncomfortable 20 min ride with barely any room to breath and the same happened in Hanoi, we were offloaded before reacing the city and asked to get into a smaller Hiace for the remaining 30 min journey to Old Quarter- we denied and got onto a Grab

Comfortable, reliable and on schedule

We had to switch cars a few times. We had to wait a little too long. There is no explanation as to where we are going with each car.

Overall it was good but it’s better if you feel safe! The driver was watching something on his phone for a long time which was on his lap. Not great when on a highway to see him looking down all the time and the van moving to the wrong side. Other than that it was all ok

Driver arrived at least a half hour late for pickup and did not deliver us and the rest of the passengers to the drop off point we paid for although other vehicles (vans and buses) were delivering their passengers there.

The bus was too crowded so we had to sit in the front next to the driver. There was no seatbelt and it wasn’t comfortable at all.

Late going out and late on return, had to change buses.

1. The Pick-Up Location was about 3km off the correct pick up. The location we got from the app and the voucher seemed weird (not at the big bus terminal but at the other end of town), so we had the apartment staff call the hotline to confirm it and turns out it was at the bus terminal after all. 2. The usual WhatsApp about 24h before the trip was omitted, so we had no other chance to confirm the pickup location. 3. 3h before the trip, we got a WhatsApp that due to the national holiday, the pickup was moved to the _other_ end of town (again, about 2km from the bus terminal, but in the other direction this time). The support over WhatsApp was not very helpful, it ended basically with "please come to the new location". Okay, that's probably nothing they can do much about. 4. The bus picked us up at the new location, that worked fine, but only for about 30 minutes, then we had to switch to another vehicle (which was much more comfortable than the first one (nice!) - communication about the switch was a bit... questionable... though, we basically had to guess that we were supposed to board the other bus. At this point, it was clear that there was no way it would keep the promise of 90 minutes from Tam Coc to Hanoi - we should've known that though, that's impossible even with a fast car, let alone with a bus. 5. 45 minutes late, we arrived in the outskirts of Hanoi, were the bus did a few very questionable maneuvers - leave the main road to some dirt road and back on the main road, without obvious reason, there was neither a drop off nor a pick up. Whatever, I'm sure there was some kind of reason for that. 6. In Hanoi, about 15min from our destination, we had to change a second time to a smaller bus again (same comfort level as the first of the three - not great, but we had seats 😅) - This switch was super chaotic, we were waiting in vehicle #2 for about 15 minutes while they were getting individuals off the bus one by one, moving them to other buses without a lot of info whether we would have to change as well or not. Eventually we did switch and arrive at the correct destination, about 75min late. TL/DR: Lessions learned - I'm not mad about the fact that we had to switch (that was kinda sorta indicated on 12go, there were multiple means of transportation on the voucher: limousine-bus-limousine), but the really bad communication and the delay that had no apparent reason except from over promising was quite a downer. If there are other companies doing the same route, pick those.

Good driving but we made a stop for about 45 minutes to pick up people. It was too long in my opinion.