Bus Huetourist Phong Nha a Hanoi Sapa Express

El autobús estaba esperando puntualmente a las 21:15 en el Central Backpackers Hostel, excepto que la compañía era Queen Cafe y no nos dimos cuenta de que debíamos subir hasta las 22:00 cuando recibimos un mensaje de WhatsApp de TechBus (porque lo pedí) diciéndonos que subiéramos. El conductor sí tenía nuestros nombres en una lista impresa. El viaje en autobús fue tranquilo y silencioso, los asientos cómodos. No había cortinas ni puertos USB, pero estábamos durmiendo y no nos importó. El autobús también tenía un cuarto de baño, lo que era práctico aunque no era el más limpio. Llegamos a Hanoi con una hora de retraso, lo que no está mal. El punto de bajada no estaba exactamente donde decía nuestro billete de TechBus, pero pudimos coger un autobús público para ir a nuestro alojamiento fácilmente.

The bus was waiting on time at 9:15 pm at the Central Backpackers Hostel except that the company was Queen Cafe and we didn’t realize we should board until about 10:00 pm when we got a WhatsApp message from TechBus (because I asked) telling us to board. The driver did have our names on a printed list. Bus ride was smooth and quiet, seats comfortable. No curtain partitions or USB ports, but we were sleeping so didn’t mind. Bus had a bathroom, too, which was convenient even though not the cleanest. Arrived in Hanoi an hour late which is not bad. Drop off point was not exactly where our TechBus ticket said, but we were able to get a public bus to go to our lodging easily.

El vehículo no llegó a tiempo. Los asientos eran cómodos pero no te puedes tumbar del todo, así que me dolía el cuello. El conductor despertó a todo el mundo varias veces para preguntarles adónde tenían que ir. Era un autobús nocturno, así que todo el mundo se enfadó porque querían dormir. No se comunican contigo, sólo gritan. No quedaban camas, así que un lugareño tuvo que tumbarse en medio para dormir. Horrible.

The vehicle came not on time. The seats were comfortabel but you cannot fully lay down so my neck hurted. The driver woke everybody up several times to ask where they need to go. It was a night bus so everybody got anoyed because they want to sleep. They don’t communicate with you, only shouting. There were no beds left, so a local men had to lay into the middle to sleep. Horrible!

Nos rechazaron en el autobús limusina por el que habíamos pagado, mostramos nuestro billete que mencionaba claramente la clase limusina pero nos dijeron que no estábamos en la lista y que teníamos que esperar al siguiente autobús de Queen open bus. Entonces, cuando este autobús llegó a las 22:00, mientras que nuestro autobús debería estar allí a las 21:00, era un autobús-cama normal en el que estábamos en la lista. En este punto estábamos muy confundidos. Mostramos nuestro billete al conductor. Más tarde, mientras conducíamos, nos preguntaron si queríamos cambiar al otro autobús, cosa que claramente queríamos porque nos sentíamos mal por la situación. Llamaron al otro autobús y en la siguiente parada nos cambiaron al autobús limusina. También queríamos hacer uso del traslado gratuito al hotel en el casco antiguo de Hanoi, que ofrecía el operador, lo solicitamos con antelación y nos contestaron que estaba arreglado y que nos llevarían a nuestro hotel. Cuando llegamos a Hanoi, el conductor gritó que era la última parada y que todo el mundo debía abandonar el autobús. En general, fue muy estresante. La asistencia de 12go fue estupenda, creamos inmediatamente un caso de asistencia en 12go, se pusieron en contacto con Queen open bus y al día siguiente nos reembolsaron la diferencia entre las dos clases de autobús para compensar la mala experiencia. Gracias 12go.

We where declined at the limousine bus we payed for, we showed our ticket which clearly mentioned limousine class but they told us we where not on the list and had to wait for the next bus of Queen open bus. Then when this bus arrived at 22:00 while our bus should be there at 21:00 it was a normal sleeper bus where we were on the list. At this point we where very confused. We showed our ticket to this bus driver. Later while driving they asked us if we wanted to switch to the other which we clearly wanted because we felt bad about the situation. They called the other bus and at the next bus stop they switched us with the limousine bus. We also wanted to make use of the free transfer to the hotel in old town Hanoi, which was offered by the operator, we requested this in advance and got a reply that it was sorted and that we would be brought to our hotel. When we arrived at Hanoi the bus driver yelled that it was the last stop and that everyone must leave the bus. Overall this was very stressful. The support from 12go was great, we immediately created a support case at 12go, they contacted Queen open bus and the day after they refunded the difference in between the two bus classes to compensate for the bad experience. Thank you 12go.

El autobús en sí era estupendo, tal y como se anunciaba. Sin embargo, no llegamos a Hanoi hasta las 6:30 de la mañana, dos horas más tarde de lo previsto sin que el tráfico ralentizara en absoluto nuestro viaje. Esto parece ser un tema recurrente con las empresas que anuncian los tiempos de transferencia que son extremadamente inexactos.

The bus itself was great, as advertised. However, we didn’t get to Hanoi until 6:30am, two hours later than we were supposed to with no traffic at all slowing down our trip. This seems to be a running theme with companies advertising transfer times that are extremely inaccurate.

Esperaba llegar a las 9:30 a.m. pero llegamos a las 5:30 a.m. El autobús es cómodo y hay baños disponibles.

I expected to reach at 9:30 am but we reach there by 5:30 am, Bus is comfortable and WC facility available

Terrible. Bus was over 2 hours late and the staff were incredibly rude. We booked vip and it was not VIP at all. DO NOT BOOK THEOUCH THIS COMPANY

Not as nice as in the photos but comfortable enough. The guy at the office was nice but the ones in the bus were so rude and aggressive. They kept yelling at customers and speaking with a very hostile tone. One of them asked me to go to the back yelling. The other one saying I should go to the beginning also yelling at me so rudely. Honestly it's not as hard trying to be a bit nice. I also felt so unsafe with the driving and they didn't wake me up when we arrived to Hanoi but they threw my bags to the floor (also aggressively). I could have missed the stop and my bags

9 hours instead of 7 as was promised