Autobús Express, Billion Stars Express, 19 ene. 2016
Avoid!!! This company has a coach buses, but we got a mini van without a toilet, not a normal bus like shown in ticket.
At the check-in counter at bus terminal I was given driver's phone number and was told to come 30 minutes before departure, at 5 a.m. When we arrived and called the driver, he told us to wait because he's picking up other customers and he didn't know how long should we wait. We could get in that van only at 6:12 a.m., he was late more than 30 minutes.
6 kilometers of the border he stopped somewhere in Malaysia and said that we bought only tickets, but we also have to pay the insurance if we want to go to Thailand. He wanted us to pay 8 MYR per person, 40 MYR total. But we had insurance! He told us if we don't pay, he'll leave us on the border and we have to go to Hat Yai on foot with all the bags - it's about 50 kilometers. I called to support phone and they told me to pay... If you want more money, make the ticket price higher, don't tell "pay more or I'll leave you". We had no choice, so we paid those extra 40 MYR.
After that driver turned the other way, not to the border… I guess to another border crossing point because of a crowd. After passing the border (quiet fast) and being in Sadao he didn’t go direct to Hat Yai, but drove back to the border to Dannok…
The trip didn't take 3 hours like in schedule, we arrived to Hat Yai 10:20 Thai time, 11:20 Malaysian time... 5 terrible hours in van! Our “joint ticket” supposed us to be in Hat Yai 8:30 and take another bus 10:30 – and we supposed to have only 10 minutes left to change bus.
Avoid this company if you need to cross the border.