BangkokTo Krabi May 31, 2018

Departure: Thursday, May 31, 2018 19:00 from Southern Terminal, Bangkok

Arival: Friday, June 1, 2018 07:25 to Krabi Bus Terminal

Duration: 12h 25m

Class: VIP24

Facilities and services: Aircon, Food, Snack, Steward, TV, WC

Confirmation: Instant confirmation

Cancellation: No refunds, no cancelation

Southern Terminal (Sai Tai Mai) is located at Borommaratchachonnani Road in Bangkok.
Taxi fare from Victory Monument/BTS train station less than 200THB.
You must check in upstairs at 3rd floor at bus counters. Lignite booth : Counters 37,38,39

  • Please come to check in 30 mins before departure time.
  • Bus might be late, depend on traffic and surround environment.
  • Bus Officer can not speak English
  • Free child 0-3 years with on parent 's lap but for your inconvenience, please buy seat due to long trip.
    Attention! On the way to Bangkok the bus might stop at the Northern Bus Terminal Mochit first, then continue to the Southern Bus Terminal.

Cancelation policy: Southern Terminal - Krabi Bus Terminal

The following refund options are available:

  1. Refund of the ticket price, no refund of fees
    Press refund button before 2018-05-26 23:50 PM Bangkok time (12 hours left).
    Amount to be refunded: USD 27.02

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

May 15, 2018
bus Express, Lignite
★★★★★
Great, comfortable seats. Recline quite a bit so sleeping was easy. The air conditioning can be directed away or turned off if you're feeling too cold - wasn't a problem for me. Stopped for 20 mins for a free meal included!
May 8, 2018
bus Express, Lignite
★★★★★
Overall, a good trip. You get some bread, soy milk and water at the start. I think we made one stop around midnight but there’s is a bathroom on the bus. The seats are relatively comfortable (I’ve been on worse and been on better), air con worked well and lots of leg room. Bus left and arrived in Krabi on time.
May 6, 2018
bus Express, Lignite
★☆☆☆☆
Uncomfortable
Apr 29, 2018
bus VIP24, Transport Co STM
★★★☆☆
Make sure you leave enough time to get to southern bus terminal - it took us an hour in Bangkok traffic from near Khao San and we were late. When we arrived (in a rush) it was hard to find how to get to the third floor and then find your way through a shopping centre to the ticket offices for check in which are all only marked in Thai. We were glad we had phoned from taxi to say we would be late as although they had told us the bus couldn’t wait, it did and the driver was at the ticket booth when we finally found it. He then led us downstairs to the bus. We were very relieved and grateful for this. The bus itself was not the VIP24 we were expecting after taking the same class from Chiang Mai (best bus EVER) but it was ok. Seats broken but mostly comfortable. Take food as the food in the restaurant we stopped in was disgusting (and we usually eat pretty much anything). Even the Thai people on our table left it. To be fair the food may change daily/weekly but i’d take food just in case. Mostly friendly staff and good drivers. Always felt safe even though we were driving through a bad storm. Would recommend but I think with this company if you pay for just normal VIP you’d get the same bus. We were just grateful to be on the bus after arriving late so were happy with what we got!
Apr 28, 2018
bus VIP24, Lignite
★★★★☆
Good and roomy. It would be nice if the foot rest came up higher
Apr 23, 2018
bus Express, Lignite
★★★★☆
I would give it a 5 star review if they stopped for pee breaks. We had one 3 hours in. At my age i was unable to drink water for that reason. If im missing something let me know please. Shorly others need to pew.
Apr 18, 2018
bus Express, Lignite
★★★★☆
maybe next time charging port can be install
Apr 4, 2018
bus VIP24, Lignite
★★★★★
Tour was very comfortable. Seats great. Highly recomended.
Apr 3, 2018
bus Express, Lignite
★☆☆☆☆
Small seats bad bus No wifi
Apr 1, 2018
bus Express, Lignite
★★★☆☆
The bus was quite comfy, large space and fast drivers. Some complimentary little cake and a bottle of water. Air condition is very strong, tho. Working toilet. Although I put here that I want to go to Ao Nang, we got to Krabi bus station, and then had to pay for mini bus to Ao Nang.
Mar 31, 2018
bus Express, Lignite
★★★★☆
The ride was ok. The seats recline far on the lower deck and the aircon wasn't too too cold. There aren't any power sockets so beware and the toilet stank to high heaven but other than that it was a decent journey.
Mar 27, 2018
bus VIP24, Lignite
★★★★☆
Very comfortable journey - seats large and plenty of space to stretch out. We all slept which was a relief. Seats reclined a lot so great for sleeping. The staff were not so helpful but this may have been communication problems! The meal was adequate but kids would not eat it.
Mar 26, 2018
bus VIP24, Lignite
★★★★☆
Large reclining seats which are very comfy, a blanket and snacks are provided too! Well worth the money
Mar 23, 2018
bus VIP24, Lignite
★★★★★
Very good service overall. Clean bus and comfortable seats. Back massage feature was really good. Snacks and drinks provided during the journey. Dinner stop could have been better. Reached on time. Very safe. Attendant was helpful but only spoke thai. Good option for Bangkok to krabi.
Mar 22, 2018
bus Express, Lignite
★★☆☆☆
Very long trip, staff doesn't speak english, many staff stops (we could go out the bus only once)
Mar 21, 2018
bus Express, Lignite
★★★★☆
Very good trip, reasonable price, comfy for 12 hour bus ride, friendly. could of just done with communication to say how many stops we will have on the journey and for how long. Generally a good service.
Mar 17, 2018
bus VIP24, Lignite
★★★★★
Lovely, clean comfortable bus. Blankets and refreshments (soya milk and fruit juice plus snack) provided. Thai films available - would be nice if had English subtitles to we could have watched/understood them. Highly recommend and would use again! ????
Mar 7, 2018
bus VIP24, Lignite
★★★★★
Very pleasant, comfortable chairs, one thing i would love to have on the bus are usb ports to charge your phone.
Mar 6, 2018
bus VIP24, Lignite
★★★★★
Amazing experience!
Mar 1, 2018
bus Express, Lignite
★★★★★
Excelent ride. The bus was super confortable and they gave us water, juice and a muffin. The driver drove very nice and safe and the bus had a toilet!! The only thing I didn't enjoyed was that I was in a window seat and the air conditioner was pointing directly to my face without any change to out it of or move it.
Mar 1, 2018
bus VIP24, Lignite
★★★★★
Clean but old. Not sure if the blankets were clean as they were not inside a plastic and just draped over the back of the chair. Would have been better if the massage chair worked all night otherwise it's a good ride. Attendant nice and diligent in providing the snacks and necessities. Not luxurious, just comfortable.
Feb 27, 2018
bus Express, Lignite
★★★★★
All great...we were surprised that we even got free lunch (rice and curry) during a quick stop.
Feb 25, 2018
bus VIP24, Lignite
★★★★☆
We travelled from Bangkok to Krabi on an overnight Lignite VIP24 bus. We left on time and were given various drinks (soy, cola, water). Around 10pm we stopped at a roadside cafe near Hua Hin for a free meal of Thai food. It was pretty rushed but adequate. After that it was a solid drive, stopping at various places and sometimes back tracking. I thought this meant we were behind schedule but we actually arrived at Krabi Bus Terminal 40 minutes early. About an hour before arrival we were offered hot coffee, a pastry, and a wet wipe. The bus was clean and tidy but old. There are TVs in the back of the seats but the movies are Thai only. I found the seat to be comfortable enough and I got a decent amount of sleep for an overnight bus. There is an attendant for the whole journey who brings you food etc and announces the stops, but she didn't speak any English. The toilet was clean enough and I didn't really notice a smell. Overall a pretty good experience.
Feb 22, 2018
bus VIP24, Lignite
★★★★★
Bkk to krabi! VIP bus, bug seats, personal tv, a.c, right on time, drinks. 5/5
Feb 20, 2018
bus VIP24, Lignite
★★★☆☆
It's not 4 because of the lack of information that is normally true to any public transport in Thailand. We didn't have any problems, but the crew lady could have been a little more informative during the trip. At the end you get what you pay for on top of the 12hr bus travel. The back massage feature of the seat was a bonus. :)
Feb 20, 2018
bus Express, Lignite
★★★★☆
Nice and comfortable bus, we left Bangkok on time and we arrive in Krabi plenty of time to arrange your mini van, little snack provided by the company and small break for dinner around 10pm
Feb 19, 2018
bus Express, Lignite
★★★★☆
Bus journey comfortable. On board toilets not the cleanest, definitely wear shoes. Coconut biscuits, water and soya milk supplied. Arrived on time.
Feb 18, 2018
bus VIP24, Lignite
★★★★☆
I was little bit too tall for seats and couldn't charge my phone at bus, Movies were good.... but dubbed to thai and no english sub. Otherwise very comfy ride with snack and one meal and good service.
Feb 14, 2018
bus VIP24, Lignite
★★★★★
Comodissimo consiglio vivamente
Feb 14, 2018
bus VIP24, Lignite
★★☆☆☆
Tv and wifi wasnt working. Seat 24 couldnt go down totally.
Feb 13, 2018
bus Express, Lignite
★★★☆☆
There was a very irritating neck rest/pillow which was not at all ergonomic, causing a lot of pain in my neck. Also, the levers for moving the seat and leg support weren't working properly.
Feb 12, 2018
bus Express, Lignite
★★★★☆
The booking online and the Check-in at bus Terminal was easy and was working well. The only thing i would like to mention is that on the homepage and the ticket was written that we have to go to the 3rd floor for the check-in, well there was no 3rd floor. We found it in the end but it was a bit anoying. So for all further travellers, the check in is on the 1st floor ????
Feb 12, 2018
bus VIP24, Lignite
★★★★★
One of the best bus jpurney ever... only if free wifi is there i would have given a 6 star review!!
Feb 11, 2018
bus VIP24, Lignite
★★★★☆
Comfortable, with minimal stops, and no loud music blaring when at stops. Free cake roll, soda, water, and soy milk. Bus is old, but seemed decently clean, and the chairs reclined to be quite comfortable for sleeping. Only negative was that my seat's tv system didn't work.
Feb 7, 2018
bus VIP24, Lignite
★★★★★
Bonne compagnie avec des cars confortables ,en avance par rapport à l'horaire d'arrivée ????
Feb 1, 2018
bus VIP24, Lignite
★★★★☆
It felt so cold because of the airco. Nice to get food and drinks. Even a small late dinner was included.
Jan 31, 2018
bus Express, Lignite
★★★★★
Good and fast , way to book , love it !
Jan 30, 2018
bus Express, Lignite
★★★★☆
Buon sito per prenotazione dei trasferimenti, organizzazione e terminal gestiti bene,bus puliti con piccolo snack pack e sosta "cena" lungo il percorso (zuppa di riso con vari ingredienti da aggiungere a piacimento,poco adatta alla maggior parte dei turisti)si riesce a riposare abb bene. La toilette del bus è l'unico neo..odorante è molto sporca,causa il frequente uso dei passeggeri,al punto di rinunciare ad entrarci.Per il resto positivo e lo userò ancora di sicuro.
Jan 24, 2018
bus Express, Lignite
★★★★☆
Actually pleasantly surprised. No load TV, nice clean blankets,seat neck rest bit to high for me otherwise would be 5 stars. Will definitely use again.
Jan 19, 2018
bus VIP24, Lignite
★★★☆☆
All very good but no charge for the phone.
Jan 19, 2018
bus Express, Lignite
★★★★☆
It was a nice enough bus trip. Half way we stopped for a free meal and we were provided some snacks, water, and juice. The seats were comfortable and thr blankets smelled clean.
Jan 10, 2018
bus Express, Lignite
★★★★☆
Fairly good driver, seats, comfort, but the food was insubstantial and just a sugar fix. However the meal we had at the restaurant was good
Jan 7, 2018
bus Express, Lignite
★★★★★
Nice, clean bus with A/C and toilet. Blanket, water, snack was offered. Left on time, arrived on time. Thank you!
Jan 7, 2018
bus Express, Lignite
★★★★☆
It was not the newest bus but it was comfy. I slept very well during the trip. Driver was on time and was driving very steadily. I felt totally safe. Water, snack and soy milk were provided. The southern Terminal staff were friendly and helpful. Service for the price was very good! I definitely recommend a ride!
Dec 29, 2017
bus Express, Lignite
★★★★☆
Bus got one hour late.
Dec 28, 2017
bus VIP24, Lignite
★★★☆☆
My saftybelt was out of function. And the neckpillow was not steady in the upper position, go down all time. Beside of that I was very satisfied ????
Dec 27, 2017
bus Express, Lignite
★★★★★
Very comfortable bus!
Dec 26, 2017
bus Express, Lignite
★★★★☆
Too Cold. But otherwise, really great. Staff was super helpful.
Dec 26, 2017
bus Express, Lignite
★★★★☆
Everything is good except smell from the toilet.
Dec 24, 2017
bus Express, Lignite
★★★★☆
On time, god friendly driver. But please fix the spotlights: I wanted to read after the main lights were turned off, and the spotlight wasn't working, so I couldn't. As I can never sleep on buses, this meant I was not able to do anything at all except sit awake for 12 hours
Dec 19, 2017
bus Express, Lignite
★★★★★
Comfortable seats, enough legroom and overall safe ride.
Dec 12, 2017
bus VIP24, Lignite
★★★★☆
Everything was very nice but no information are provided in english, nor the entertainment system provides anything in english. Otherwise great, very comfortable!
Dec 11, 2017
bus Express, Lignite
★★★☆☆
the seat was a little bit hard but the price was low so ok
Dec 10, 2017
bus Express, Lignite
★★★★☆
I knew that it wasn't going to be dreamy because it was a long ride (about 12 hrs), but I was positively surprised by getting free food at a stop, and getting a mini lunch bag at the beginning of the trip. The only thing that was terrible was the smell of the toilet, but even on the classiest busses, that's always a problem.
Dec 8, 2017
bus Express, Lignite
★★★☆☆
Não falam inglês. Difícil conseguir qualquer tipo de informação nestas condições. Viagem longa, sem noção nenhuma das paragens ou do trajecto. De qualquer forma permite descansar (os bancos permitem ficar quase deitados) e é uma opção muito econômica
Dec 3, 2017
bus Express, Lignite
★★★★★
very convienient coach, time keeping good trip
Oct 25, 2017
bus Express, Lignite
★☆☆☆☆
Most horrible trip experience! The driver has been super unresponsible driving as crazy on small streets with a huge bus when it was raining all day. After only 2 hours the bus got out of control sliding from left to right over the highway - about 5 times until the driver was able to handle it. I was praying to arrive alive all drive. Even though he was much too fast, we arrived at our destination 3 hours later! Which made it extremely hard for us to get to our hostel - but don't expect help because no one is talking to you. Quite sure that the driver didn't really know the way cause he stopped a million times. But - we actually only had one break. Within 15 hours!!! Super super super disappointed. First and last time, better take a train!
Oct 23, 2017
bus Express, Lignite
★★★★☆
Snack was tea, water, and a bun, and there was a stop at a rest stop with food. Leg room was a bit on the cramped side, and it was somewhat hard to sleep. That being said, we got there a tad bit early, the staff was courteous, and it was cheap. Would recommend and ride again.
Oct 22, 2017
bus Express, Lignite
★★★★★
Good bus!
Oct 5, 2017
bus Express, Lignite
★☆☆☆☆
The staff did not speak any English and was very rude when stops to get off happened. Very uncomfortable and cold for a 12 hour bus ride
Sep 23, 2017
bus Express, Lignite
★★★☆☆
Relatively accommodating, but cabin steward was pretty rude. Getting rest was a chore. It was cheap though, so overall you get what you're willing to pay for.
Sep 16, 2017
bus Express, Lignite
★★★★★
Everything was fine. Nice staff good bus.
Aug 16, 2017
bus VIP24, Lignite
★☆☆☆☆
В автобусе стояла вонь, а Водитель собрал полный комплект неровностей на дороге..
Aug 14, 2017
bus VIP24, Lignite
★★★☆☆
not bad but a little bit dirty.
Jun 28, 2017
bus VIP24, Lignite
★★★★☆
Pleasant, wouldn't describe as first class/VIP though.
Jun 28, 2017
bus VIP24, Lignite
★★★★★
Excellent in every respect - service, snacks and drinks, blankets, on board entertainment. Very happy
Jun 17, 2017
bus VIP24, Lignite
★★★★★
Luxurious VIP bus with huge leg room. Blanket, water , can of cola and a snack provided. Left at 19.20 - 20 minute stop at 22.30 with free Thai food. Arrived at 08.00 AM. Driver drove very calm and not too fast. Toilet on board. It does get a bit cold at night, so bring long sleeve T-shirt or jacket. Excellent trip. Only improvement option : provide a pillow.
Jun 15, 2017
bus VIP24, Lignite
★★★★☆
The bus was ok, I was late and they wait for me. However, I travelled alone and I was the only one foreigner and almost the only one girl , but it was ok.
Jun 5, 2017
bus VIP24, Lignite
★★★★☆
VIP24 Bus. Good Travel and price because i have problem with sleeping travel is not long for me approx. 11 hour long. Helpful staff and English speaking. Bus Arrive 20minut later it is adequately. Bus is clean. I have two free seat it is good. Located near Up to toalet it is near if i need go to toilet but somethimes smell toilet but this is life. Good conditions with use blanket. Got it Snack Cola, water, soya milk for eat and dring and one good stop in night market is enough but in bus description is one food included. TV FILMS ONLY in Thai in Present is multilanguage films. Interestingly, several buses that left earlier were met at a common stop ;-) It is may be for not traffic in stop.
May 16, 2017
bus Express, Lignite
★★★★☆
Besides the smelly toilet, it was an awesome trip!
May 11, 2017
bus Express, Lignite
★★★★☆
Good quality of service. The company can't do better than what have been provided
May 7, 2017
bus Express, Lignite
★★★☆☆
We booked seats randomly and those were just behind toilet. Smelled lots and no leg space at all. We asked the guy but he just said no even back seats were empty. Weve got some snacks for free but no coffee like other review.
Apr 20, 2017
bus Express, Lignite
★★☆☆☆
Quality the bus was abysmal. Both seats were broken. Our chosen seats were allocated incorrectly. Tour guide was unhelpful and really did not provide any service. Tour guide kept going for toilet breaks on the side of the road. We were dropped off in what seemed like the back streets of Krabi where we had to pay an extortionate fare to get to Ao Nang Beach. In comparison to the Bangkok busline, Lignite was shocking. Would not use again!!!
Apr 16, 2017
bus VIP24, Lignite
★★★★★
Tickets goed geregeld, comfortabele bus.
Apr 14, 2017
bus VIP24, Lignite
★☆☆☆☆
We had a terrible trip, our monitors never worked, the food poor and the dinner a disgusting, full of flies around, no higene, never again would hire their services, overpay for a trip on a VIP bus that was not.
Apr 14, 2017
bus Express, Lignite
★★★★★
Easy accommodation online makes traveling simple. Bus ride was good. No complaints here.
Apr 10, 2017
bus Express, Lignite
★★★★★
Great journey, comfortable, on time and good driver! Free blankets and water are a bonus.
Mar 28, 2017
bus Express, Lignite
★★★★★
Great! Very comfy and good service!
Mar 25, 2017
bus Express, Lignite
★★★★☆
Definitely get your money's worth with this trip! The bus left on time and we even arrived early! Seats are comfortable enough but could always have more padding. But overall it was great - blankets were provided along with a snack, a bottle of water and some soy milk.
Mar 13, 2017
bus VIP24, Lignite
★★★★☆
The ticket didn't state clearly that I needed to go to the desk UPSTAIRS first and then come back downstairs aftwerwards. Almost missed my bus. The VIP24 bus was very nice though (the seat gives you a back massage). Bring warm clothes even though you get a blanket. Snacks are free. No plug socket so charge your phone first.
Mar 10, 2017
bus Express, Lignite
★★★☆☆
Bus was an hour delayed, the bus was humid, blankets where itchy but it got us safely from a to b and there was a little snack
Feb 28, 2017
bus VIP24, Lignite
★★★★★
Was very comfortable and quick.
Feb 17, 2017
bus Express, Lignite
★★★★★
Luxury 12 hour ride. Lots of space for your legs (even if you are 180 cm tall, ladies) and comfortable seats. We got a sweet filled bun with soya milk and a bottle of water for free. There was also packed a wet napkin. Air conditioning runned all night but there were available blankets. In the morning, the staff served us hot coffee. Also for free. Five-star experience.
Feb 16, 2017
bus Express, Lignite
★☆☆☆☆
Harassment
Feb 16, 2017
bus VIP24, Lignite
★★★★★
Extremely comfortable bus. Only downside is that TV (which you have in the seat in front of you) has everything sincronised on Thai, and has Thai subtitles. So if you don't understand Thai it's unusable. But everything else is perfect. You get to experience high standard transportation in Thai style.
Feb 12, 2017
bus VIP24, Lignite
★★★★★
Ran on time, snacks ok, not used to sleeping on a coach but slept ok, seat comfortable, adjustable and vibrating. Would use it again.
Feb 6, 2017
bus Express, Lignite
★★★☆☆
You get what you pay for on this one . Old and squeaky bus but it left on time and got in reasonably close to the estimated time. Friendly attendant and a tarro /soy milk +a bottle of water provided. I would pay extra for the nicer option on this long of trip if you have the budget if it this gets you there and is relatively painless.
Jan 20, 2017
bus VIP24, Lignite
★☆☆☆☆
No USB plugs. Tv didn't work. Food was inexistant, one bottle of water, one coke, one soya milk brick and a little coconut cake. Hostess didn't speak english at all. The bus was spoiled and we had to wait two hours till another bus picked us. No explanations at all. But overall,Too expensive for what we paid.
Jan 17, 2017
bus VIP24, Lignite
★★★★★
Amazing trip. On time, comfortable chairs with lots of leg room, very nice, polite and helpful staff. You even got snacks and drinks. Would definitely take this bus again.
Jan 17, 2017
bus VIP24, Lignite
★★★★☆
Ran on time. Seats were comfortable, reclined and had a massage function. Staff were helpful and friendly. Water, cola, soy milk and coffee provided. Wifi would have been a bonus but slept most of the way. Toilet was bearable.
Jan 12, 2017
bus Express, Lignite
★☆☆☆☆
10.38 am and still not arrived Krabi. Our boat tickets to Phi Phi is useless now. Expect a great amount of time added to the 12go.asia reference arrival estimate.
Jan 3, 2017
bus Express, Lignite
★★★★☆
Pleasant bus ride. Budget friendly. Wished I'd had more info on how many stops we were making - I thought every time it was my stop...
Jan 2, 2017
bus Express, Lignite
★★★★☆
The bus turned up just before it was due to leave, they don't really give you much info about when the bus is arriving or the schedule, you just get ushered onto the bus as quickly as possible then off. All in all the journey was much better than I expected, lots of leg room, chairs recline quite far and have a foot rest. They provide a blanket, bottle of water and some biscuits. There's a toilet on board but I didn't use it. They played Tarzan for the beginning of the journey which is dubbed in Thai, bit annoying if you don't want to watch it but they turn the TV off when it's finished. You stop after 3 hours then continue through the night.
Dec 28, 2016
bus VIP24, Lignite
★★★☆☆
Not so many movies avalaible. Most of them without english subtitles. No Wifi. No power supply. No USB socket. They didn't tell us the food at the stop was included. Seats were good. And the bus arrived on time.
Dec 28, 2016
bus Express, Lignite
★★★★★
Traffic caused us to be an hour late for our bus. The staff at the depot just showed us to next bus with no fuss. Great service as always
Dec 25, 2016
bus VIP24, Lignite
★☆☆☆☆
Tv didn't work. Wifi didn't work. Food was very poor and awful. Hostess didn't speak English at all. At least we arrived in time. But overall,Too expensive for what we paid.
Dec 25, 2016
bus VIP24, Lignite
★★★★☆
It was difficult to find out the platform od the bus. In the paper was written platforma 37-40, but the bus left from 71. We almost missed that bus. Service in the bus 5*
Dec 23, 2016
bus Express, Lignite
★★★☆☆
The bus itself was quite old, and probably would be fine for a day trip but for a night bus it was not great, no head support for sleeping. The toilet stank horribly for most of the trip, the smell woke me up at one point. A positive is the staff we're nice, there was free water, soya drink and a bun and also a free meal at about 11pm (other than that no toilet stops as there was a stinky toilet on board) the bus arrived on time to Krabi in the morning
Dec 22, 2016
bus Express, Lignite
★★★☆☆
Generally ok but a 13 hour bus ride with only 1 stop 3 hours after departure and then 10 hours straight without the possibility of getting food, which is I don't think is good enough. Hostess never warned us that the bus would not stop after the first time. Next time I will know to stock up on food.
Dec 20, 2016
bus VIP24, Lignite
★★★★★
Comfortable, better then to fly
Dec 20, 2016
bus VIP24, Lignite
★★★★☆
Beter then the nighttrain. Comfy seats.
Dec 20, 2016
bus Express, Lignite
★★★★☆
It was alright
Dec 19, 2016
bus Express, Lignite
★★★★★
Great journey
Dec 13, 2016
bus Express, Lignite
★★★★★
I always love to travel by this transport.
Dec 9, 2016
bus Express, Lignite
★★★★☆
In general, trip went quite well. No music or TV at night. Bus wasn't new, engine was quite noisy. Arrived on time.
Dec 4, 2016
bus VIP24, Lignite
★★★☆☆
Music too loud and air conditioning too cold. Passengers should be comfortable. That's life :)
Dec 3, 2016
bus Express, Lignite
★☆☆☆☆
The nightbus plays thai music like 80% of the way and the wake u up 12 to have food!? The buss didn't have beds as in vietnam but regular sets so u cant sleep even iF u wanted to
Nov 27, 2016
bus VIP24, Lignite
★★★★☆
Movies only in Thai. 3 beverages (soy milk, cola and water) and one complimentary snack... I would prefer 3 snacks and a bottle of water. VIP24 is very confortable and the stops were in nice places. The seats have massage fonction that did not worked this time. Air cond is too cold. No wifi.
Nov 8, 2016
bus VIP24, Lignite
★★★★☆
On time, very helpful staff, enough space, movies only in Thai and the toilet was not so nice
Nov 6, 2016
bus Express, Lignite
★★☆☆☆
bus had delay of at least one hour due to engine troubles. Seems to be that engine rapairs are done during travelling hours and not done in planned maintenance time. Furtherone the bus did stop only one time, it didn't stop for any sanitary stops anymore for the rest of the day (approx. eight hours). People can use the toilet in the bus. The bus does stop also on numerous locations to let people out in the province Krabi with the final stop in Krabi itself. The bus does not use the fastest and shortest way for that.This makes the travelling time unnecessary longer.
Nov 1, 2016
bus Express, Lignite
★★★☆☆
There is no information about where does the bus leave exactly. We got to the bus station and had to start asking people
Oct 29, 2016
bus Express, Lignite
★★☆☆☆
Bus seats fairly uncomfortable, extremely loud film at the start of the journey (9pm) then music after that. Arrived around 2 hours late
Oct 16, 2016
bus VIP24, Lignite
★★★★★
Very good, perfect service, helpful staff, clean, big chair, best for Bangkok - Krabi
Oct 13, 2016
bus Express, Lignite
★★★☆☆
Pretty uncomfortable and totally freezing all night, at least we got a blanket.
Oct 12, 2016
bus VIP24, Lignite
★★★★☆
Lovely journey, all slept well however we were a little disappointed that the TV did not come with English subtitles as an option as all films seemed to be in Thai. Also, due to the air con being on constant, a thicker blanket would be appreciated. Plug sockets and WIFI would also improve this journey. However, the beverages available were very good and all in all, we had a pleasant journey.
Oct 11, 2016
bus Express, Lignite
★★★★☆
Departure and arrival on time, movie loud and only in Thai, seats comfortable, blanket provided, good value for money!
Oct 3, 2016
bus Express, Lignite
★★★☆☆
Super uncomfortable seats, our bus broke down but we made it so I guess that's all that matters :)
Aug 2, 2016
bus Express, Lignite
★★★☆☆
The first bus was good but was awoken at 3am to get moved to amother bus that was packed. Made it there In the end.
Jul 30, 2016
bus Express, Lignite
★★★★★
Great service. The bus was right on time, but left Bangkok 30 mins late as they were waiting for some of them. Smooth trip over all.
Jul 17, 2016
bus Express, Lignite
★★★☆☆
Bus departure was delayed for 1 hour. No waiting area in bus terminal. We waited at platform sitting on our luggage. Bus doing a lot of stops and use not main road but small roads going through each village
Jul 16, 2016
bus Express, Lignite
★☆☆☆☆
Bus started at 9.30 instead of 8.40 and arrival time mentioned was 9 am but it took 12.45pm
Jul 12, 2016
bus Express, Lignite
★★★★★
Everything was fine . The seats are very comfortable and the space between them is so big , that you will not feel any legs aches after so long trip. It was also very quiet in the bus, so I could sleep the whole night. For this price and this conditions and would recommend the company for sure!
May 11, 2016
bus Express, Lignite
★★★★★
Quiet bus, refreshments provided. All i would say is that the bus is kept nice and cool so bring a few extra piece of clothing, a blanket and socks!
12Go response:

Thank you very much for booking your tickets with us.
We hope you will be back to use our service again in the near future.

Thank you, please enjoy your stay in Thailand.

May 5, 2016
bus Express, Lignite
★★★★☆
Feel good and quite comfortable. Staff very kind but they are't speak English well. However, nice trip for that price.
Apr 26, 2016
bus Express, Lignite
★☆☆☆☆
They crashed the bus at 5 AM, the bus smelt awful, and was very uncomfortable
12Go response:

We would like to apologize about that, we will pass your review to the bus company instead.
Thank you for make a booking with us.

Apr 21, 2016
bus Express, Lignite
★★☆☆☆
Bus arrived over an hour late, dropping off locals all along the final route.
Apr 18, 2016
bus Express, Lignite
★★★★☆
Bus was alright, bumpy drive. The music was loud and hard to sleep. A little confusing when the bus stops and they don't say anything in English!
Apr 16, 2016
bus Express, Lignite
★★★★☆
The bathroom was a bit gross! Smelled very badly
Apr 12, 2016
bus Express, Lignite
★★★★★
Tutto perfetto Viaggio ok servizio ok
Apr 12, 2016
bus Express, Lignite
★★☆☆☆
We took a bus (lignite) from bangkok at 8pm to Krabi. The bus looked comfortable enough. The bus attendant however, was extremely rude and not helpful. He hit (!) my friend, yelled and pushed us towards the seat direction. The AC was too strong, requests for another blanket were rudly denied. On top of that,the water was dripping from the AC directly onto my friend which resulted in my friend having to wear a RAINJACKET! To conclude,the bus is good enough to take a 12h ride but the service needs to be more accomodating to all needs, especially the basics of comfort given the long ride.
Mar 20, 2016
bus Express, Lignite
★★★☆☆
Good bus. Slept pretty well the whole night. Got to Krabi at 6:30am. There was a bad smell, I guess from the toilets, that was a bit disgusting.
Mar 13, 2016
bus Express, Lignite
★☆☆☆☆
They told us in sai tai Mai at bus will stop for free meal around 3am.never happened and only stopped 11pm for short toilet break.very small place to sit even my wife is small lady.better pay bit more and get better service.no more this....
Mar 11, 2016
bus Express, Lignite
★★★★☆
Good ride, plenty of space, the bus was clean. Air conditioning wasn't too cold, but you have to be prepare. Why not 5 stars, because of the time, It supose to arrive at 8.40 not 10.40 a.m. stuff were very nice. If you arrive at south terminal bus, you have to go inside to the second floor to check in.
Mar 9, 2016
bus VIP24, Lignite
★★★★★
Ottimo modo alternativo all'aereo di arrivare a kraby o altre destinazioni. La compagnia è seria, bisogna arrivare alla stazione dei bus e salire al primo piano dove ci sono tutti i box delle agenzie, cercatela e date la prenotazione, loro vi daranno i biglietti. Abbiamo viaggiato nella classe VIP e avevamo dei posti a sedere comodi, coperta, cena (bella esperienza perché ci siamo trovati al tavolo con della gente del posto, la madre ci ha aiutati e fatto vedere come andavo mamgiati i pasti). Tuttavia, se ritorneremo in Thailandia, sono sicuro che prenderemo un volo interno perché si recupera un giorno all'andata e uno al ritorno.
Mar 1, 2016
bus Express, Lignite
★★★★☆
Sounds as though I was lucky, we were only an hour late. They drop off a lot of people on the way. Pretty nice bus though!
Feb 22, 2016
bus Express, Lignite
★★★★☆
The bus left from Bangkok on time at 6:50 pm. We had 4 seats on the top deck which were quite comfortable. Water bottle, Soya milk carton and a sweet Taro bun were provided. An old Hollywood movie Waterworld dubbed in Thai was shown. The bus stopped for dinner at a place where we ate delicious Thai food. The AC was comfortable initially but it got much colder as the night progressed. Blankets were provided but we had to close the AC vents above the seats. The bus reached Krabi terminal at 6:50 am.
Feb 18, 2016
bus VIP24, Lignite
★★★★☆
One monitor didn't work. Otherwise nice trip, the driver drove good and there were no interuptions during the night so we could sleep.
Feb 18, 2016
bus Express, Lignite
★☆☆☆☆
Horrible. Bus operator was incredibly unprofessional and sexually harassed some passengers. (No joke) Chair didn't lean back. Bus was loud and shook and squeaked through out the trip waking me up on several occasions. Avoid at all costs. That said I made it safely to my destination. :)
Feb 16, 2016
bus Express, Lignite
★★★☆☆
The bus ran about 2 hours behind schedule due to constant detours to drop of passengers. The seats and ride weren't too bad, although the bus it self was quite old and was showing its wear both inside and out. The driver and attendant were okay, although they didn't speak much English and got short tempered with other passengers asking how long left to go.
Feb 12, 2016
bus Express, Lignite
★★★★★
Wonderful ride. Very comfortable
Feb 7, 2016
bus Express, Lignite
★★☆☆☆
Seats were loose and seat controls didn't work well. Trip took two and a half hours longer then advertised. High Air conditioning made me feel cold and uncomfortable. Staff were courteous and helpful. Bathroom break and linch were needed and appreciate.
Feb 7, 2016
bus Express, Lignite
★★★☆☆
Comfortable, took about 5 hours longer than expected I don't know why. I guess it's not an 11 hour trip?
Jan 31, 2016
bus VIP24, Lignite
★★☆☆☆
Bus departed in time, staff were very friendly. Snack was nice. Seats are big but headrests are uncomfortable for sleeping, far too hard. Massage function was broken on our seats and several others. My Tv screen did not work. Headphones were not provided as they are on bangkok busline Bangkok to Chiang Mai VIP bus. All films were dubbed into Thai so pointless for non-Thai speaker anyway. The food stop was around 23:30 this was reasonably good and served by friendly staff, We were supposed to arrive in Krabi at 06:20 instead we arrived at 07:50. We were not held up by any delays but I noticed the driver taking several long detours to drop off items out of the way of the main route. I followed our position on my GPS map if he had stuck to the route the journey would have been 90 minutes quicker. Overall not impressed with this 'VIP' service, no where near as good as Bangkok busline's Bangkok to Chiang Mai, which I would rate at 4 or 5 stars. I would fly next time.
Jan 30, 2016
bus Express, Lignite
★★★★☆
Best night bus I have been in on my travels. Comfortable, nice staff and clean. You even get a snack and something to drink. Though, the arrival time was set on 7:40, but we arrived at 09:30. I didn't mind but it was quite a delay.
Jan 29, 2016
bus Express, Lignite
★★★★☆
Seat was very comfortable and plenty of space for legs. Air conditioning wasn't even too cold and trip went pretty smoothly. Not rating with 5 stars due to delayed departure (20 min) and longer trip than advertised (at least one hour more). Still suggested.
Jan 15, 2016
bus Express, Lignite
★★★★☆
Everything was absolutely perfect. Until half the bus got off at stops and we realized the same blankets would be used from our bus for the next as they were refolded and placed on the chairs.
Jan 11, 2016
bus VIP24, Lignite
★★★★★
Great trip, the coach was super comfy. Drinks and a snack were provided straight away that was very nice. It does get a bit chilly sometimes so I suggest to bring a jumper or a hoodie, there are blankets provided too. the seats are amazing and recline to a good length to be able to have a nap. Overall I rate this 5 stars , friendly staff on board too thank you for a great experience.
Jan 11, 2016
bus Express, Lignite
★★★☆☆
My seat was broken and therefore could not recline properly. Annoying for a 12 hour drive.
Jan 10, 2016
bus VIP24, Lignite
★★★★★
Very comfortable bus (Vip 24) . They provide you with a blanket which may or may not be enough depending on yourself.It would be a good idea to take something just in case . They give you sino beverage
Jan 5, 2016
bus Express, Lignite
★★★★☆
Ventilation system was sunk, The smell from the installed toilet was very strong
Jan 4, 2016
bus Express, Lignite
★★★★★
For the money definitely not bad. the bus left on time and I would recommend using 12goasia
Jan 3, 2016
bus Express, Lignite
★★★★☆
It was a good ride, we had seats from 1 to 4 and had plenty of space. It was cold as usually in thai buses, but we were prepared. Why we did not rate it with 5 stars is because the departure was delayed by 2 hours, and nobody could give us any information. It was a long wait, but when it finally arrived, we had a good sleep.
Dec 31, 2015
bus Express, Lignite
★★★☆☆
The bus left 20 minutes later than was planned due to some passengers who boarded late. The steward(less) not sure if this was a man or a woman was kind but seat 23 was a bad seat. Not much leg space and the whole night I could smell the lovely odour from the onboard toilet. The stop at 11.30 was convenient but the meal soggy rice with whatever you add to your meal was not something to eat again. Couldn't sleep properly due to lack of leg space but was glad when the bus stopped finally in Krabi bus terminal.
Dec 31, 2015
bus VIP24, Lignite
★★★★☆
Bus was good, departed on time and seats were comfortable. But there is no TV in bus, It would be great if they play some movies as the passengers feel bore sitting idle for this long journey. :)
Dec 29, 2015
bus VIP24, Lignite
★★★★★
Super wonderful
Dec 26, 2015
bus Express, Lignite
★★★☆☆
Was supposed to get in at 0650 and didn't get in until almost 0800. Just beware when making connections.
Dec 25, 2015
bus Express, Lignite
★★★☆☆
Buses were clean and as comfortable as you can expect for a bus. However did not find the staff to be very pleasant towards non-thais. I understand we are in thailand and this is their primary language but as one of the only foreigners on the bus I felt completely shunned. A smile or a simple gesture is all that was needed. Will not be taking this bus again.
Dec 24, 2015
bus Express, Lignite
★★★★★
There is enough leg room. Snacks are good. They play English movie in Thai language. For us it's Fast and furious 7 :) . Overall very good experience
Dec 21, 2015
bus Express, Lignite
★☆☆☆☆
No way to find the bus upon arrival at station. Had to argue to be allowed on. Only stopped once for a pee break two hours in.The bus stopped over 20 times to let one passenger off at a time the entire way. My chair was broken, and wouldn't recline. The guy next to me kept groping me. The lights didn't work, No wifi, and it was freezing cold. Pretty awful travel experience from start to end.
Dec 17, 2015
bus Express, Lignite
★★★☆☆
Trip left 20 minutes late and arrived 2 and a half hours late!! Caution booking other transportation when taking buses because you may miss your connection..
Dec 15, 2015
bus Express, Lignite
★★★★☆
I had a front seat so plenty of leg room, the snacks were good and I managed to get a fair bit of sleep. Overall I was very happy.
Nov 25, 2015
bus Express, Lignite
★★★★★
Everything was quite ok but at night a bit cold because of air conditional, no WiFi on bardzo and no English subtitles at movies.
Nov 20, 2015
bus Express, Lignite
★★★☆☆
A bit cramped. Couldn't move for the whole night. Seat in from is almost on top of you when it is but back. Also no lights not even reading light after 9pm.
Nov 19, 2015
bus VIP24, Lignite
★★★★☆
Freezing cold, why? As mentioned above, some really great films on offer but all dubbed in Thai with no English subtitles. I understand we're in Thailand but over half of the people on the bus were English speakers. Bus arrived 2 hours later than expected, as others have said. This is fine but why not just change what is shown on the website so people who have connections know what to expect? Everything else was great, comfortable journey.
Nov 15, 2015
bus Express, Lignite
★★★★☆
Was a comfortable ride down to Krabi on the Express service of Lignite. The announcements were all in Thai, but the Stewardess was kind enough to come and convey the message in English to tourists. The bus stopped for a Thai Midnight meal and was also given a bottle of water, sweet bean bun, soy milk pack and wet tissue for the journey. However we departed 20 mins late and arrived about an hour and half late. The reason for arriving late was all the thai passengers were all dropped off at their stops close to their homes and then the bus ends at Krabi Bus terminal. Not complaining as got a free ride around and saw a bit of the district. Overall a good journey worth the money.
Nov 9, 2015
bus Express, Lignite
★★★★★
They were well put together and the services were excellent. Around 9pm we stopped for a dinner that was included in the ticket price. I found that to be amazing hospitality. Thank you so much!!!
Nov 7, 2015
bus VIP24, Lignite
★★★★★
Awesome bus! Managed to sleep most of the way (Brought my own music) :) AC was a bit cold, but blanket was really good. Also loved the dinner stop. It took us over two hours to get from Phaya Thai to the Southern Bus terminal because of the Friday Evening Bangkok traffic. We tried to contact 12go Asia or Lignite to warn them and discuss options, but noone would speak english on the hotlines. Nevertheless, when we got to the bus stop (about 15 minutes late), the bus was still there and waiting for us. As soon as we boarded, the bus left. So nice of them to wait :)
Oct 23, 2015
bus Express, Lignite
★★★☆☆
Reached 3 hours late. Other than that, I've had a good experienc3
Oct 21, 2015
bus Express, Lignite
★★★★★
ok
Sep 26, 2015
bus Express, Lignite
★★★★★
The Driver smoked cigar in non-smoke bus.(I dont smoke)
Sep 11, 2015
bus Express, Lignite
★★★★★
This has been one of the best busses we have travelled on in south east Asia!!! Trust me we have taken a lot of busses! It was very clean. They do give you a snack and some water. They only do one stop for food/bathroom break. There is a bathroom on board, it really does stink up sometimes, but it is a toilet on a bus so what do you expect! The staff was wonderful. They do play a movie. It is in Thai, which is to be expected. (We are in Thailand) the seats are really nice. A foot rest pops out and they do recline. Our bus got here around the estimated time of arrival. We did stop twice before reaching Krabi to drop some passengers off. But saying this you should not go off the time just In case of an emergency. The only negative thing I can say about this bus is how cold it gets. As mentioned in other reviews they are 100% correct. They do provide a blanket. However I suggestion bringing some pants and a jacket to change into on the bus or right before you leave! Because it gets COLD!!!!!! Other than that enjoy the ride.
Jul 14, 2015
bus Express, Lignite
★★★★★
Serviço excelente, ônibus de qualidade, com ar condicionado. Saiu e chegou no horário desejado, faz pouquíssimas paradas (portanto, cada passageiro deve se preparar levando comida se a viagem for longa, como foi o meu caso!). Muito bom, recomendo!
Jun 27, 2015
bus Express, Lignite
★★★☆☆
Service ran smoothly. Enjoyed the complimentary snack, wipes and water once on board. We had quite a bumpy ride so didnt sleep well, but this might be down to the condition of the roads. We were cold on the bus and the blankets weren't very warm. Seats are quite comfortable, we had front seats so a lot of leg room. Would be good if there was wifi. We arrived an hour late.
Jun 19, 2015
bus Express, Lignite
★★★☆☆
We booked for the 20:40 bus and arrived at the bus station at 19:50 intending to get some food and sit down for a little while. When we arrived at the bus station the women at desk 17 at about 20:00 said 'you leave now!' and took us down to the bus where we were given seats 20 and 21 instead of the seats 1 and 2 we had pre-booked online. This meant we had severely restricted leg room and our journey was uncomfortable. It wasn't until the bus pulled out of the station that we realised we had been put on the earlier bus and that they had slotted us in rather than thinking we wanted more time to relax before getting on the bus and having more leg room in seats 1 and 2 - so we got very little sleep. Once the journey was underway it was ok - but bring soap as there is no soap in the toilets on the bus or at the stops they use on the journey.
May 7, 2015
bus VIP24, Lignite
★★★★★
All ok!
May 2, 2015
bus Express, Lignite
★★★★☆
we got a late start but we were otherwise very impressed with the service and trip. Water, veggie juice, and towel were especially nice touches.
Apr 30, 2015
bus Express, Lignite
★★★★★
Great journey! But the seat map online is not in real. Booked some other seat onlins on the site and got someother in the bus with same number.
Apr 20, 2015
bus Express, Lignite
★★☆☆☆
If your budget allows, books a VIP bus instead. The seats are not so comfortable, not enough space for sleeping and the journey took 4 hours in plus. I would not recommend Express buses for journeys longer than 4 hours.
Apr 17, 2015
bus Express, Lignite
★★★★☆
Good trip and much cheaper than booking at the agency.
Apr 14, 2015
bus Express, Lignite
★★★★☆
Bus was alright, drive a bit bumpy. Would be nice if at least one of the crew could speak a bit english tho!
Apr 2, 2015
bus Express, Lignite
★★★☆☆
Bus was ok. Great way to discover a 'real Thai'.
Mar 23, 2015
bus Express, Lignite
★★★☆☆
Bus was comfortBle, but we felt cold all night. There should be wifi as well. We expected to plan next days during the way a we couldn't without internet. And we arrived 2 hours later...
Mar 18, 2015
bus VIP24, Lignite
★☆☆☆☆
They stole my money from the baggage during the trip, despite it being in the baggage cabin. I'm sure they did that because I find some stuffs which were my friend's in my baggage and it wasn't there before the trip. Shit bus company
12Go response:

Dear Adam, That's serious. How much was there? We will report immediately to company management. This is first time in our experience that something was stolen in a legal bus company. That happens a lot on Kao san, but with Lignite? We will investigate and respond accordingly (will notify you on the outcome). Thank you very much for the signal. You traveled alone on the booking, can you please tell us what was your friends seat number, and was anything stolen from your friend? 12Go Team.

Mar 16, 2015
bus Express, Lignite
★★★☆☆
Seats were ok but no foot rest in the front row. The staff kept telling me I couldn't put my bag by me but never offered to put it below the bus for me. We arrived about an hour and a half late to Krabi even though we departed on time.
Mar 12, 2015
bus VIP24, Lignite
★★★☆☆
Was shivering in cold AC.. One blanket wasn't enough. Should have given more blankets or reduced the AC..
Mar 7, 2015
bus Express, Lignite
★★☆☆☆
Seats aren't too bad. Service is nice, but we made a ton of stops and we arrive almost 2.5 hours late. I'm okay with an hour to two hours late, but it made me miss my ferry and change other people's days.
12Go response:

Dear Tyler,
Thank you very much for your comment and the information. Could you please let us know if the delay was caused by late departure, heavy traffic, technical issues on the way or simply because the driver stopped so often? Would you recommend that we overwrite the arrival time given from the operator? We are connected to over 130 operators in Thailand and have to trust the info they provide to us.
For 'express' buses it happens that the bus has to stop on the way, especially on Fridays. The Government forces the bus operators to pick up passengers along the way. This problem will not occur on a VIP bus, we were told.
We hope you will book with us again and have a better experience.

Feb 27, 2015
bus Express, Lignite
★★★★☆
pros: water, snacks, good seats, bus itself cons: too cold, bad smell from WC in the morning
12Go response:

Dear Aliaksei,
Thank you very much for your comment. We are glad to hear that you liked the trip. Unfortunately in Thailand the aircon in buses, trains, planes and cinemas is often set to a very cold temperature. The smell coming from the WC was most probably caused by other passengers. This happens. We are sorry for that experience and hope to see you again.

Feb 25, 2015
bus Express, Lignite
★★★★☆
Seats were comfortable and we left on time. There was free water and snacks. Bus ride was pretty calm, however we arrived an hour late. There was a movie playing on board, however it was only on thai. English subtitles would have been great :)
Feb 24, 2015
bus VIP24, Lignite
★★★★★
Dobrze da sie wytrzymać)
12Go response:

Dear Piotr,
Thank you for your comment and the 5 stars.
We are glad you enjoyed the trip and hope you have a good time in Krabi.

Feb 23, 2015
bus Express, Lignite
★★★★☆
The seats were comfortable and I am glad I got the first seat in's the best for extending your feet. We were given water, a hand wipe, a snack, and a blanket. I needed two blankest because it was cold - but I would prefer that to hot! The ride was great but just arrived later than stated due to all the stops along the way but this is to be expected as everyone is on Thai time. I loved that I could buy my ticket using PayPal, but the station is a bit overwhelming! The actual bus is stationed at 69-71 but the ticket counter upstairs and inside is 37.38, and 39! I had some help so no big deal but very easy and convenient.
12Go response:

Dear Anne,
Thank you very much for your comment and the 4 stars. We are glad you enjoyed the trip and hope to see you again soon.
Thailand's bus terminals are indeed impressive. We do have over 130 different operators with more than 1300 stations in our system. We try to make it as easy as possible to show a picture of the counter and its number on the PDF.
Please let me know if you have an idea about we can make it even better. :)

Feb 22, 2015
bus Express, Lignite
★☆☆☆☆
Seats were uncomfortable and the bus was so cold that you could not sleep at all. Blankets to thin to make a difference. We were 2 hours delayed without notice.
Feb 20, 2015
bus VIP24, Lignite
★★☆☆☆
Got sick because of the airconditon. Asked for turning it lower but they did not.
Feb 16, 2015
bus Express, Lignite
★★★☆☆
Clean coach with reasonably comfy seats. Would recommend booking the front seats if you want to stretch out a little bit! Left on time however ended up arriving over an hour late so missed the connecting boat to Phi Phi...so if you are going to book the bus book an afternoon boat to be on the safe side!
Feb 7, 2015
bus VIP24, Lignite
★★★★☆
Air conditioner too strong, but good Journey.
Feb 6, 2015
bus VIP24, Lignite
★★★★☆
It was comfortable, but 10 hrs is too much in any bus. English audio/subs would be very nice on the movies provided.
Feb 5, 2015
bus Express, Lignite
★★★★★
OK
Feb 4, 2015
bus Express, Lignite
★★★★★
Very good
Feb 4, 2015
bus Express, Lignite
★★★★☆
nice...
12Go response:

Thank you for your comment and the 4 stars, Kathikeyan.
We forwarded your comment to the bus operator and they are happy that you liked the service.

Feb 4, 2015
bus Express, Lignite
★★★★☆
We were quite lucky to be offered for VIP seats for no additional charges. we travelled at night and it was pleasant enough to be in Krabi in the morning so we would have quiet time to sleep without too much noise. the VIP seatings is great as we can choose to watch movies,listening to music or just chill up. Quite good experience I might say.
Feb 4, 2015
bus VIP24, Lignite
★★★★★
Was comfortable
Jan 7, 2015
bus VIP24, Lignite
★★★★☆
Good trip, exceeded my expectations. Enough drinks, food could have been a little bit more. Enough space, comfortable and good staff. Though it would have been nice if there were English movies as well.
12Go response:

Thank you very much for your comment, Christianne. Most movies on buses in Thailand are in Thai language.

Jan 7, 2015
bus VIP24, Lignite
★★★★★
Very good amd comfortable buses. On time. Friendly, helpful staff. We were pleasantly surprised to find seats have back massagers. Suggestions: 1. Have English language movies too. All English movies were dubbed in Thai. 2. Snack can have 1 or 2 more options.
12Go response:

Thank you for your comment and the 5 stars, Samir. We are happy to hear you enjoyed the trip. Unfortunately in Thailand most movies shown in buses are in Thai language. We will inform the bus operator about your suggestion to offer different snacks. Hope to see you again soon.

Jan 6, 2015
bus Express, Lignite
★★☆☆☆
It was easy to make a booking. Once booked, just need to pay to 7 11. The call center agent, believe his name is Martin (filipino), was very friendly, thumbs up! First, we chose seats online for 1 and 2 as we want to be in the front row, but after paying and receiving a confirmation, we were seated on the third row. Whats the sense of choosing a seat if it wasnt followed. Second, the bus toilet has unpleasant smell. I hate the smell but no choice. They have some stop overs so we got time to stretch our legs. They also have free lunch for everyone; however, we only ate 2-3 tablespoon of rice as we dont eat spicy foods at all. Third, we dont know if we got the express bus. But the bus is too slow. Think the bus going to chiang mai is faster LOL Fourth, they should have blankets and small pillowa for passengers especially if its a very long trip. The bus that we took going to chiang mai before has blankets and small pillows. Though this bus, got snacks at least. Fifth, the most terrible thing to happen during a long trip was a stop over because bus needs technician. Grrr! It delayed everything! We waited for another bus to pick us up. It was an hour waiting, maybe more. We're tired and exhausted! We arrived at the krabi bus terminal very very late. We almost slept in the bus terminal coz no transportation. Good thing we went to this bar and asked and they called someone. Its expensive but better than nothing. It's best to travel from bangkok to krabi night time.
12Go response:

Thank you for your comment, Jorge. We are glad you like our service at 12go. Sometimes the bus operator will have to change seats, for example if a monk is traveling (who can not sit next to a woman). Toilets in buses smell bad if the passengers don't use or clean it properly. In Thailand you have to expect that spicy food is served, especially if it is free of charge. If pillows / blankets are provided depends on the bus operator. We are sorry to hear that there was a technical problem on your trip.

Jan 6, 2015
bus VIP24, Lignite
★★★★★
we were very satisfied with the bus and the service; things to improve could be subtitles in english for the movies and sometimes it got really cold in the bus due to the aircondition.
12Go response:

Thanks for your comment, Doris. Unfortunately in Thailand's buses, planes, cinemas and even the skytrain the air-con is often set very cold. Some local movies do not come with English subtitles in Thailand.