BangkokTo Phuket Apr 22, 2018

Departure: Sunday, April 22, 2018 19:30 from Southern Terminal, Bangkok

Arival: Monday, April 23, 2018 08:40 to Phuket Bus Terminal (2)

Duration: 13h 10m

Class: Express

Facilities and services: Aircon, Snack, Steward, WC

Confirmation: Instant confirmation

Cancellation: No refunds, no cancelation

Southern Terminal (Sai Tai Mai) is located at Borommaratchachonnani Road in Bangkok.
Taxi fare from Victory Monument/BTS train station less than 200THB.
Phuket Travel booth : Counters 23,63,64 .

  • It is strongly recommended to come at least in 30 minutes before departure.
  • Buses use extensive air-conditioning to avoid water condensing.
  • Buses can be late, arrival time is for reference only. Staff may not speak English.
  • Infants 0-3 years old can ride for free on adult laps.
  • Attention: The bus from Phuket may go to the northern bus terminal, to the southern bus terminal or to both!
    Please check with the steward if you do not know which station you are at.

Cancelation policy: Southern Terminal - Phuket Bus Terminal (2)

The following refund options are available:

  1. Refund of the ticket price, no refund of fees
    Press refund button before 2018-04-21 23:50 PM Bangkok time (20 hours left).
    Amount to be refunded: USD 18.76

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!
Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)
Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)
Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

Apr 16, 2018
bus VIP24, Phuket Travel
★★★★★
All the previous reviews said the bus drivers drive recklessly fast. We did not have that experience at all. The VIP ticket was totally worth it for the leg room and super sized seats. The ride was safe and comfortable and the stewardess spoke enough English to get by.
Apr 14, 2018
bus Express, Phuket Travel
★★★★☆
Bus was easy to find, staff were polite and helpful although spoke very little English. Toilet onboard was okay but had no soap. Included blanket, pillow, snack and water were very basic but a pleasant surprise. The only real problem was the uncomfortable seating. Giant Ibis in Cambodia and most sleeper buses in Vietnam have seats where you can lie down properly, but this bus only had standard reclining seats, which are very difficult to sleep on and not so good for a 12 hour overnight trip.
Apr 14, 2018
bus Express, Bus Express
★★★★★
Enjoyed the trip! Great service
Apr 13, 2018
bus VIP24, Phuket Travel
★★★★★
Very good.
Apr 12, 2018
bus Express, Bus Express
★★★★★
Seats are comfortable... Good bus for travel Bangkok to Phuket
Mar 31, 2018
bus Express, Phuket Travel
★★★★☆
Bus and ride was ok, i guess the snack they give (a super small muffin) could be a little biger and also I think ne needs a trash bin inside the bus.
Mar 30, 2018
bus VIP24, Bus Express
★★★★☆
Удобные широкие сидения. С собой надо брать надувную подставку для ног для более комфортного сна. Из минусов - не было вайфая в автобусе, юсб розетка возле нас не работала. Но это мелочи, т.к.была сим карта и внешняя зарядка. Кормили 1 раз: печенье, 0.5 воды, пакетик сока. Может было и второе питание утром, но мы спали. Ночью была остановка у ночного магазина. В автобус надо брать теплые вещи, т.к.пледа, который выдают, может не хватить для борьбы с кондиционером.
Mar 28, 2018
bus VIP, Phuket Central
★★★☆☆
Reasonably comfortable for a 6' guy. Driver drove pretty fast & we arrived 2 hours early. Bathrooms were horrendous.
Mar 28, 2018
bus Express, Phuket Travel
★★★★☆
Gd bus gd service
Mar 26, 2018
bus VIP24, Phuket Travel
★★★★☆
Comfy chairs but the WiFi was turned off, it arrived two hours early and our bags were dumped out of the bus as soon as we arrived and the bus left immediately and only one stop was made (at 1.30am)
Mar 24, 2018
bus VIP24, Phuket Travel
★★☆☆☆
We booked VIP with movie snacks WiFi and dinner included but got a bus without all of it. The staff did not speak a word English so they couldn't help. We arrived 2 hours earlier than planned and had problem's to rearrange our pick up to Kamala Beach.
Mar 16, 2018
bus Express, Phuket Travel
★★★★☆
Decent trip; however it was difficult finding the place to go once I arrived at the terminal in Bangkok
Mar 12, 2018
bus Express, Phuket Travel
★★★☆☆
A normal bus, the snack it’s actually a little piece of dry ( really dry) cake and a bottle of water. They borrowed us a clean blanket and a very dirt pillow. The driver was driving insanely fast, a bit scary.. but what can we do? I don’t know any other cheap way to go to Phuket.
Mar 8, 2018
bus Express, Phuket Travel
★☆☆☆☆
In 3 mounths travelling only with busses every 2/3 days, this was the worst experience we had. Beside a very old and dirty bus we had to get on. Nothing beside a bottle of water and a dry cup cake were offered.. in other companies for a cheaper ticket for the same ammount of hours we had fresh towels, 2/3 sweets and one salty option, beside juice and as many water you want! Beside that seats were very unconfortable, me and my husband for the first time we arrived to destination with back pain. Hostess was pretty useless as was not talking beside the fact that did not speak English ( but that is normal). Very bad smell coming from the toilet after the first hour and for the rest of the trip.. there was some products and perfumes but were not used to get a bit better situation. Driver was crazy driving in a very aggressive way that for sure does not help to have the night rest you are expecting on a night bus.
Mar 6, 2018
bus VIP, Phuket Central
★★★★☆
We was 2h earlier, comfortable, no wifi,
Feb 26, 2018
bus Express, Phuket Travel
★★★★★
Very satisfied. I was late because of the traffic, but they waited 15 minutes after departure time for me.
Feb 22, 2018
bus Express, Phuket Travel
★★★☆☆
I would not say VIP, the cleaning of the bus does not exist, the driver every 40/50 km stops and takes parcels to be delivered to phuket, a very bad organization for a service at the modest sum of 800 bath.
Feb 19, 2018
bus Express, Phuket Travel
★★★★☆
Wish the foot rest went up more and we had frequent spots which was not fun but overall a great trip, easy to sleep through
Feb 16, 2018
bus VIP, Phuket Central
★★★☆☆
The trip was OK, but it was a vip bus, the only the we got was water and some crackers. There wasn't wifi. And the chairs were ok but not much different from a normal bus. I recommend to just book a normal bus instead of a vip.
Feb 16, 2018
bus VIP24, Phuket Travel
★★★★★
Excellent
Feb 16, 2018
bus VIP24, Phuket Travel
★★★★☆
Pro: Comfortable seats, the drive time Contra: The Toilette smells bad
Feb 16, 2018
bus Express, Phuket Travel
★★★★☆
Very well organised
Feb 14, 2018
bus Express, Phuket Travel
★★☆☆☆
There was very little leg room on this bus. When booking a seat, try to get the front row seats or the seats just behind the stairs for a little extra room. The bus made many random stops and it was unclear as to when the bus would stop to let the passengers have a break. There was a mid point test stop which had a snack food market with a decent selection. The over head compartment for bags is very slim and hard to get a bag up there. The air con is always on high so be prepared with a sweater. They do provide pillows and blankets but I mostly used them to support for comfort. Not the fault of the operator, but it necessary to have a a sleeping mask and ear plugs. For the entire 13 hour trip there was a VERY LOUDLY snoring man it was such a head ache. In my opinion the seat recline far too much and it was uncomfortable when the people in front just put them all the way back. I wish I had chosen the VIP bus to have more personal space and less people on the bus.
Feb 8, 2018
bus Express, Phuket Travel
★★☆☆☆
‘Food included’ it was just a piece of cake
Feb 7, 2018
bus Express, Bus Express
★★★★☆
Very Cold bus ❄
Feb 6, 2018
bus VIP24, Phuket Travel
★★★★★
First time travelling on a bus in Thailand and very impressed with the service and comfort! Running a couple of minutes late after a stressful day and the bus driver waited but set off on time.
Feb 6, 2018
bus Express, Bus Express
★★★★☆
I have travelled without probleem
Feb 5, 2018
bus VIP, Phuket Central
★★☆☆☆
we traveled with this company, a bus that was sold as VIP with the various services, TV and food at the end they only gave us a small snack and a bottle of water. All this for 13 hours of travel from Bangkok to Phuket. Not recommended.
Jan 29, 2018
bus VIP24, Phuket Travel
★★★★☆
WiFi isn't available. Drivers not the friendliest people but the trip/drive went very smooth.
Jan 28, 2018
bus Express, Phuket Travel
★★★★☆
Good. Staff really helpful and got us there earlier than scheduled which was great.
Jan 28, 2018
bus VIP, Phuket Central
★★★★☆
Left slightly late but seemed to make up time. Wi-fi would have good. Reasonably comfortable for a long journey. No problems.
Jan 27, 2018
bus Express, Phuket Travel
★★☆☆☆
The staff are impolite and rude
Jan 20, 2018
bus Express, Phuket Travel
★★★☆☆
The bus trip was okay. Not crazy comfortable, but what can you expect from a normal night bus. It was really annoying that the bus stopped very often at certain petrol stations without actually doing something else then stopping. So you woke up every time they stopped which was quite exhausting. Not too bad at all.
Jan 8, 2018
bus VIP, Phuket Central
★★★★☆
Nice Ride.
Jan 8, 2018
bus Express, Phuket Travel
★★★☆☆
I ended up upgrading to VIP bus at the last minute. No wifi. Seats were okay. Bus driver drove at insane speeds and we ended up getting there two hours earlier than expected. I already had to wait before I could check into the hostel so now I had to wait longer. Terminal 2 is really far out so you also need to pay more for a cab to get to Phuket. Save your money and time and book a flight.
Jan 4, 2018
bus Express, Phuket Travel
★★★★★
Great sleep!
Dec 29, 2017
bus VIP24, Bus Express
★★★★☆
It was a good experience. Would recommend for people trying to save a lil money
Dec 29, 2017
bus Express, Phuket Travel
★★☆☆☆
The bus seats were not as comfortable as expected from a bus this standard. The toilet was really bad and not maintained. The bus staff was not the warmest people
Dec 27, 2017
bus VIP24, Phuket Travel
★★★★☆
Good service ...
Dec 27, 2017
bus Express, Bus Express
★☆☆☆☆
We had to get a new bus that was far more expensive
Dec 26, 2017
bus Express, Bus Express
★★★★★
Very convenient to work with 12go Asia, I highly recommend them. Bus is fine, just very very cold! Snacks are just a bottle of water and a packet of cookies. One stop on the way.
Dec 26, 2017
bus Express, Phuket Travel
★★★★★
very happy with the journey made by bus 12go asia bus
Dec 25, 2017
bus Express, Phuket Central
★★★★★
Nice! Better than I thought.
Dec 24, 2017
bus Express, Phuket Travel
★★★★★
They provided blankets, pillow, water, a banana pancake ;) , free dinner (stopped at a place around midnight) :D
Dec 24, 2017
bus Express, Bus Express
★★★☆☆
We arrived about 1,5 hours late. One bathroom break for the passengers but like twenty bathroom breaks for the drivers. There was a toilet on the bus though. We got water and cookies at the start of the journey. 1000 kilometers for 600 bath is awesome.
Dec 22, 2017
bus Express, Bus Express
★★★★★
Enjoyed it alot
Dec 21, 2017
bus Express, Phuket Travel
★★★★☆
Wi-Fi cut out a few hours into the drive and never came back on
Dec 19, 2017
bus Express, Bus Express
★★★★★
Great tour without any problems!
Dec 19, 2017
bus Express, Phuket Travel
★★★★★
Top service, Mike from Poland
Dec 19, 2017
bus VIP24, Phuket Travel
★★★★☆
Pretty good trip overall
Dec 18, 2017
bus VIP24, Phuket Travel
★★★★☆
Beside the way of waking you up and arriving almost 2 hours earlier, everything was fine! Comfortable.
Dec 15, 2017
bus Express, Phuket Travel
★★★★☆
The staffes are very friendly. Everything is good except for the chair (a little short) and sometimes there is bad smell from the air conditioner.
Dec 13, 2017
bus Express, Phuket Travel
★☆☆☆☆
Le chauffeur a été très très désagréable. Je ne recommanderais absolument pas votre compagnie
Dec 13, 2017
bus VIP24, Phuket Travel
★★★☆☆
Water and snack was good. My chair was broken and asked to swap seats as there was some spare. Was told ‘no’ with no explanation and the woman just walked off. I thought maybe there was other stops and more people coming so stayed in my seat. However, 5 hours later still no more people and swapped anyway. If there are spare seats (i counted 8, 4 of which were pairs) and my seat was broken I could not understand why I could not move. Once I did move I slept comfortably so bus was fine-just an issue with my chair and customer service.
Dec 6, 2017
bus Express, Bus Express
★★☆☆☆
We originally booked for 0640 but when redeeming our ticket at the counter in the bus terminal it was changed to 0700 and left about 10min late. There was a lot of construction on our route which meant the journey was 15hours instead of 12 and we didn't stop for lunch. I assumed we would as we stopped frequently on the journey which is what led to such a delay but never stopped long enough for even a coffee break. We were given complimentary biscuits and bottled water at the beginning of our journey and I wish I had rationed them over the journey not having them as a morning tea and then hungry the rest of the trip. I recommend packing your own food and also to bring a raincoat/jacket as the A/C is freezing and will stop the chill getting to your skin. Staff are friendly but English is basic, I wish the counter staff who spoke better English gave a more informed itinerary of the journey for future travellers. Oh and the bus was leaking in seats 1,2,3 and 4 at the front from torrential rain so I suggest not choosing those seats if you want dry feet
Dec 6, 2017
bus Express, Phuket Travel
★★★★☆
Bus driver was friendly. They provided a blanket, pillow, waterbottle, and muffin. Air-conditioning was nice. Smooth driving and got to destination rather quickly. Only problem was there was very little space if the person in front of you reclines and no wi-fi.
Nov 29, 2017
bus VIP24, Phuket Travel
★★★★☆
Very comfortable seats. The company provides you a blanket, a bottle of water and two pieces of cake. There is also a free meal when the bus stops but I didn’t like it and it was served around 2 am. Couldn’t find a way to use the wifi because the password they provided me were wrong. Staff doesn’t speak english. Strong airconditioning but we knew it already.
Nov 24, 2017
bus Express, Bus Express
★☆☆☆☆
The bus was dirty and the toilet was so disgusting. The bus smelled of toilet and gas. There were ants everywhere. This bus need to be cleaned inside out.
Nov 23, 2017
bus VIP, Phuket Central
★★★★☆
I missed the bus I booked due rain and could not change the ticket. Anyways decided to take the same bus company next day. There was no 18:30 bus as informed here, the bus was suppose to leave 19:30, but did not leave until 20:00. Otherwise it was as expected.
Nov 23, 2017
bus Express, Phuket Travel
★★★★☆
Lovely bus go here on time, but was really cold! Other than that everything was good would definitely recommend just make sure you wrap up walm
Nov 20, 2017
bus Express, Phuket Travel
★★☆☆☆
The bus was not the one in the photos, it was an old bus that had cracks in the window screen and my seatbelt was broken so didn’t have one for a 13 hour journey. The driver stopped at least a dozen times when in Bangkok and when we arrived in Phuket. Very annoying and uncomfortable
Nov 20, 2017
bus Express, Phuket Travel
★★★★☆
Ok
Nov 10, 2017
bus Express, Phuket Travel
★☆☆☆☆
Not good the captain not wellcome. I Nevers take this compagnie
Nov 2, 2017
bus Express, Phuket Travel
★☆☆☆☆
Terrible trip. The bus was old, noisy and uncomfortable. I lost count on how many times the driver stopped on the way to pick up/delivery goods and people. The photos on the website are not real, they are form the VIP 24 seats bus. Lesson learned next time I'll spend more and book the 24 seats. On the bright side, the staff at Bangkok Southern Bus Station was friendly and helpful.
Oct 24, 2017
bus VIP24, Phuket Central
★☆☆☆☆
Don't take the VIP24 with Phuket Central from Bangkok to Phuket. I'll make a list. 1. The bus is old, and is likely typical of their other buses. They've just removed half of the seats, so there is additional legroom. 2. The seats are uncomfortable, not like other VIP buses. Old seating, headrest non-existent, doesn't recline nearly as much as other VIP buses. 3. As mentioned in other reviews, the driver drove much faster than he should have over very rough roads and through traffic. I felt sick at times, uncomfortable always. If the purpose of an overnight is to get some sleep while traveling across country, this is not the bus for you. 4. The stewardess was quite rude. There were crumbs in the tray and when I gestured to the tray to ask for it to be cleaned or for something to be brought to clean it, she gestured that it couldn't be done (weird, right?) and just shut my tray abruptly, throwing some crumbs onto my lap. It was strange and funny. 5. The bus arrived 4 hours earlier than the stated arrival time. 30 minutes to an hour early is acceptable, but four hours earlier than my expected 10 am arrival?
Oct 21, 2017
bus Express, Phuket Travel
★★☆☆☆
We sat on the ground floor of the bus. During the ride, the TV in front of us almost fell off onto us. It also reeked.
Oct 16, 2017
bus Express, Phuket Travel
★★★★★
Everything went fine: clean, got blanket and a pillow. Seats were comfortable, so I enjoyed it
Oct 10, 2017
bus Express, Phuket Travel
★★★★★
Just night bus
Oct 9, 2017
bus VIP24, Bus Express
★★☆☆☆
Haven't got food.
Sep 23, 2017
bus Express, Phuket Travel
★★★★★
Provided a snack, water, and juice. Seats reclined really far with a lot of leg room.
Sep 7, 2017
bus VIP24, Phuket Travel
★★★☆☆
is good
Aug 31, 2017
bus Express, Phuket Travel
★★★★★
Very comfortable trip, much better than expected! Well organised and the bus was easy to find at the Bus Terminal. We received a blanket, water and cake before we left. The bus was very quiet and safe. I was really happy having a lot of leg space (as i'm 1.86 m tall). Sleeping in a seated position is always difficult for me, so wasn't due to the bus company. There was a bus stop at night at a restaurant where we got some really nice thai food, free for all passengers. Price/quality is excellent. Especially when I compare it with my bus experiences in Cambodia and Vietnam. Our trip took 13h, which looks long, but actually was very ok to do. Recommended when you travel from Bangkok to Phuket!
Aug 23, 2017
bus VIP24, Phuket Central
★★★☆☆
I had high expectations as I booked a VIP night bus in vietnam which was amazing. This..wasnt what I would call VIP. The seats don't recline fully and where you put your legs is very awkward, it seems like the foot rest should come up so you can lay your legs flat but no. I had an ant crawling all over me which made me itch the whole way wondering if there was more. Stopped loads to pick up locals, however the journey took 3 hours less than it should've. Which is great for everyone else but I had booked this bus specifically to tie in with my hostel check in so I had my bags with me for 3 hours aimlessly wandering. You would've thought they would know how the journey would go if they do this every day? I wouldn't bother paying extra for this "VIP" bus.
Aug 18, 2017
bus Express, Phuket Travel
★★★★★
We bought tickets for standart bus and there were upgraded for VIP bus for free. The seasts were really comfortable and I slept for all the night really good.
Aug 16, 2017
bus Express, Phuket Travel
★★★★★
It was very comfortable, the stuff helped me a lot, there was muffin, water, blankez, pillow and good space for each chair, it stopped in a place that have free muslim open buffet which was really great
Aug 11, 2017
bus VIP24, Bus Express
★★★★★
It was nice and relaxing trip bus is very comfortable...
Aug 1, 2017
bus Express, Phuket Travel
★★★★★
Perfect! I got upgraded to VIP and advanced schedule 1 hr earlier that bcoz there are still available free seats on this class i think and they hope can sell my seat to another passanger maybe,but i like it both feel happy!
Aug 1, 2017
bus Express, Phuket Travel
★★★★☆
Seats really comfortable and very spacious. A bottle of water and blanket are provided which is very nice! Only bad thing was there was a few little ants hanging around but apart from that would definitely recommend!
Jul 29, 2017
bus Express, Phuket Central
★★★☆☆
Please improve the entertainment on board. Moreover, the airconditioning was sooo high that I have a cold now...
Jul 28, 2017
bus Express, Phuket Central
★★★★★
The staffs just understand a little bit english but he try his best to help me.
Jul 21, 2017
bus Express, Phuket Travel
★★★★☆
Beyond our expectations. Very comfortable. Meal, snacks en water included. Chairs very comfy but the head pillow a bit to low for a 1 meter guy.
Jul 21, 2017
bus Express, Phuket Travel
★★★★☆
Thank you for the comfortable journey, the seat was ok, the food also, I just would ask for some more sensitive music when we should wake up in the middle of the night. :)
Jul 17, 2017
bus Express, Bus Express
★☆☆☆☆
Airco too cold Many stops, but not allowed to smoke Nobody speaks English The driver was unfriendly, he even wants to drive away with the door open were we stood, just to tell us that he wants te leave.
Jul 8, 2017
bus Express, Bus Express
★★☆☆☆
We stopped every five minutes to deliver things or pick things up and the journey took three hours longer than it was supposed to
Jul 7, 2017
bus Express, Phuket Travel
★★★☆☆
The bus seats were comfortable and we were given muffins, pillows and blankets for the trip. However, the bathroom on the bus was horrendous and the bus itself was older. (Some things were broken here and there) I would also recommend bringing your own toilet paper because the pit stops don't have any.
Jun 30, 2017
bus Express, Phuket Travel
★★★☆☆
Staff were helpful in getting us to our bus although the schedule had been changed without us knowing. They stopped halfway for a free dinner which was tasty and provided two small cakes as a snack and a bottle of water. Very comfortable and easy to sleep on.
Jun 25, 2017
bus Express, Phuket Travel
★★★★★
Comfy bus, decent wifi, smooth driver, not too cold, not worth getting the next price up for sure!
Jun 24, 2017
bus Express, Phuket Travel
★★☆☆☆
Not the bus shown in the photo, much smaller and less room than the picture shows.
Jun 18, 2017
bus VIP24, Phuket Travel
★☆☆☆☆
Will not use this bus again if I come back to Thailand. Toilets were disgusting, driver had no manners and don't get me started on the bus itself. I had to cover my mouth for most of the journey as there was an awful smell coming from the air vent. The bus also looked like it hasn't been cleaned in years. Dust and dirt everywhere. If I was you I would simply pay for a plane. The extra money is worth it trust me.
Jun 6, 2017
bus Express, Phuket Travel
★★★★☆
Really good although the wifi didn't work
May 16, 2017
bus Express, Bus Express
★★☆☆☆
Bus was late this morning and the ride has taken longer than expected. Currently 21:16 and were not there yet. Pretty ok bus, no foul smelling toilet (not sure there is one, but i think so) a little dirty but so soo cold. Its like sitting in a freezer, and the blankets dont helt much! Decent way to travel from Bangkok to Phuket if youre on a budget, but bring lots of clothes as the bus gets terribly cold after sundown! Staff spoke simple english frases which was good. Need more than one foodstop on a 15-16 hour busride, were starving! Bring lots of snacks. And clothes, and extra blankets ;)
Apr 19, 2017
bus Express, Phuket Travel
★★★★★
Great journey!
Apr 19, 2017
bus Express, Phuket Travel
★★★★★
very nice journey excellent!!
Apr 17, 2017
bus VIP, Phuket Central
★★☆☆☆
Old and dusty bus. The steward is so talkative and noisy. No usb charger
Apr 17, 2017
bus Express, Bus Express
★☆☆☆☆
The bus is so dirty and dusty, the blanket is dirty too, not sealed
Apr 16, 2017
bus VIP24, Phuket Travel
★★★★★
It's convenient and comfortable ride..The bus air-conditioning is cold so bring your jacket/sweater with you..The bus driver drove within speed limit and I'm a Muslim they even cater halal food when we reached at pitstop as included in the fare..totally recommended to everyone
Apr 14, 2017
bus Express, Phuket Travel
★★★★☆
On time
Apr 9, 2017
bus VIP24, Phuket Travel
★★★★☆
Nice Bus, comfortable seat, shawl also given, No one knows English, Less leg space in first row of upper deck
Mar 29, 2017
bus Express, Bus Express
★★★☆☆
Not bad for the price. This is my advise to other traveller who will take this service. Go for VIP bus as it goes around with price anywhere in the world but, in Asia is much cheaper.
Mar 25, 2017
bus Express, Phuket Central
★★★★☆
Great services but it is a bit difficult to find the ticket booths for foreigners like us.
Mar 22, 2017
bus Express, Phuket Travel
★★★★★
No complaints. All went very smoothly :-)
Mar 22, 2017
bus VIP24, Phuket Travel
★★★★☆
Great. Smooth and safe ride. New clean vehicle. Courteous professional and on time. Comfortable large seats on the VIP. Bring something to stay warm. Advertised WIFI on Board not available.
Mar 20, 2017
bus Express, Bus Express
★☆☆☆☆
Blanket was nice but I was still cold and when I asked for to a little bit turn down aircon, nobody reacted. Also I get seat next to the window and I didn't get it.... And the last thing, we arrived to Phuket bus station 2,5 hours later....
Mar 16, 2017
bus VIP, Phuket Central
★☆☆☆☆
Too fast and dangerous driving! That's why 2 hours earlier in Phuket. 1 brake in 12 hours is too less. Unfriendly female attendant! Never again!
Mar 7, 2017
bus Express, Phuket Central
★☆☆☆☆
It was uncomfortable, loud, with many stops throughout the night, and the air on dropped on me all night. The snack was some toast with butter flavoring and sugar on it.
Mar 6, 2017
bus VIP24, Bus Express
★★★★★
It was realy nice bus and cooperative staff
Mar 1, 2017
bus Express, Bus Express
★★☆☆☆
We got our "food" (a small package of cookies) as soon as we all got seated. We made stops at least every hour but not for us. We only got one 5 minute stop to pee and for good. The drivers did a pick up of crates, picked up random Thai people to drop off not far, they got food at random stands for themselves, to chat with locals, and too pee which I could see from my window 2 times (just peed in a bush not far from the bus.) If they hadn't made so many personal stops, we may not have arrived four hours after our projected arrival time.
Feb 28, 2017
bus Express, Phuket Travel
★★☆☆☆
No wifi, old bus, no information for foreigners, too much air-conditioning But safe and on time service
Feb 20, 2017
bus VIP24, Phuket Travel
★★☆☆☆
Nasty and foul smelling toilet. The smell carried into the bus.
Feb 18, 2017
bus Express, Bus Express
★★☆☆☆
Good driver, a lot of stops. We didn't have to be to Phuket at a certain time. Comfortable bus with plenty of leg room. Helpful driver.
Feb 9, 2017
bus Express, Phuket Travel
★☆☆☆☆
Small seat and they turn on the light all the time and th bus is so old.
Feb 1, 2017
bus Express, Phuket Central
★★★★★
We fell asleep in Bangkok & woke in Phuket. Driver got us there quickly and safely. Like 4 hours early! Worth the price
Jan 28, 2017
bus VIP, Phuket Central
★☆☆☆☆
I was really sad. We booked tickets about 6:30pm. We really harry up for this bus. Next to they told us that this bus is not traveling and we will start our travel one hour later. Finally bus started travel almost 8pm. It was not ok. We known that we will travel long time so we especially bought more expensive tickets for bus with screens. It is not fair that we haden't these screens. The stuard was all right, but it is not good that we paid for something and haven't this. I really complained.
Jan 28, 2017
bus Express, Bus Express
★☆☆☆☆
Everything is so mess up. The bus is supposed to leave at 6:40 but left an hour late. Here's the worst, I'm supposed to arrive at 7:15 but until now, it's already 9:45 we are still in the high way. It's like a 15-16 hours ride instead of 12. Not to mention the gross smell of the toilet on the bus. I'm sorry. It's my first time to visit Thailand and I never thought it would be this unprofessional. It just ruined my first day travel. Now I'm not sure if I can still check in later if we'll arrive at the bus station at 11pm instead of 7pm. It's so ridiculous!
Jan 21, 2017
bus Express, Bus Express
★★★★★
Very good
Jan 19, 2017
bus VIP24, Phuket Travel
★★★★★
Comfortable bus. Friendly stuff. Departed on time and arrived earlier than expected. They provided snack. And we stop for free food in the middle of the trip. I slept well. Recommend if you are on the budget like me. I took a 19.30 bus and arrived to Phuket at 8.30 am. Thank you for your service!
Jan 10, 2017
bus Express, Bus Express
★☆☆☆☆
22 hours on that bus! Horrible trip,not clean,one sit broke and two people felt off the sits. We supposed to get to Bangkok at 4:00am and we got there at 12:30 pm.
Jan 5, 2017
bus Express, Phuket Travel
★★☆☆☆
Uncomfortable, they drive crazy fast, In the middle of the night they blast loud music to wake people up for a 20mins break at a rest area where they offer very poor quality food and disgusting bathrooms.
Jan 2, 2017
bus Express, Bus Express
★☆☆☆☆
Bus was late leaving by 40minutes, arrived over an hour late. Bus was disgustingly dirty, my girlfriend claims to have seen a cockroach, and there were definite signs of droppings/trails(almost looks like black mold), the seat in front of me was broken and would either swing forward or back way to far, thankfully the bus wasnt full and the person was able to move. Would not go with this company again. Also I was told to pick up at counters 25/26 in my online booking, got there they sent me to counter 64, who then sent me to counter 53...very confusing/misleading/unorganized. Bathroom was GROSS!! NO seat cover, just a rusting metal toilet bowl, with a bucket of water and scoop to flush. Bus said it would have AC, it was either broken or non existent. None of the overhead seating personal lights worked allowing my girlfriend to read(one of her favourite pastimes), and to top THAT all off, the bus said express yet it stopped I counted over 20+ times not including the few hours I was able to get an uncomfortable sleep. Just because the driver was doing over 100+km/hr through winding dark roads doesn't mean it's express. As far as I've been taught in life Express means, few but bigger stops. Some times we stopped for no apparent reason or to pick up packages? Not even people sometimes. Like what!?! That's not what I paid for...
Dec 31, 2016
bus VIP24, Bus Express
★★★☆☆
Seats sooooooo uncomfortable, sleep impossible. But I mean... We got there safe, so...
Dec 29, 2016
bus VIP24, Bus Express
★★☆☆☆
I paid for a VIP24 bus but I didn't get that one. It was a express bus. Paid 10 euro to much . And a lot of stops to pick up people.
Dec 27, 2016
bus VIP24, Phuket Travel
★★★★☆
God morning, the trip from Bangkok to Phuket at 19:30 til 9:20 (sheduled) was good,but since we are foreigner was the feeling that we needed more further information about what will happen next, like, when we will stop for eat something, how much time do we have at each stop, WiFi conection and password as well :)
Dec 23, 2016
bus VIP, Phuket Central
★☆☆☆☆
Upstairs, rain water coming in to the passanger room, 1 bottle (0,5 l) water and a little sack snack, dosnt speak english, drivers do their own business and parcel service with many stops.
Dec 20, 2016
bus Express, Phuket Travel
★★★★☆
Seats were really comfy with a great pillow attached. Ticket comes with juice water and sweet cakes. Was told there was no wifi. Was also told to sit in a different seat than the one I had booked.
Dec 8, 2016
bus Express, Phuket Travel
★★★★★
Great service, wasn't expecting a great deal as we booked the cheapest ticket, the bus was clean, spacious, loads of room to recline, blankets and no annoying films. Oh and also free cakes and water.
Nov 25, 2016
bus Express, Phuket Travel
★★★★★
I was late but they came back for me THANK YOU SO MUCH! Bus was clean air conditioned had plenty of room to recline and came with free baked pastries water and blanket. Arrived ahead of schedule
Nov 16, 2016
bus Express, Phuket Travel
★★★★★
Spacious and comfortable seating (reclining seats, adjustable head rest and foot rest, etc.) Efficient service run by staff (providing a snack and water upon arrival, dimming the lights so passengers can sleep, etc.) I was very happy with my trip and would recommend it to others.
Nov 6, 2016
bus Express, Phuket Travel
★★★★★
We had VIP bus with free water, juice, little cake and with big very comfortable chairs. It was simple to find platform and get a ticket. It was nice trip!
Oct 27, 2016
bus VIP24, Phuket Travel
★★★★★
The trip went perfectly fine, as expected. A few things to note: - bring sweaters as air conditioning is intense. They provided us with blankets, but used our sweaters too. - staff was helpful but didn't speak much English, but we managed everything we needed to know - provided us with a small water and some snacks upon leaving, and a dinner at midnight at a stop, all for free (local flavours of course) - this is a bus ride. But for a bus ride, it's almost perfect. Beats all my long range bus trip experiences.
Oct 8, 2016
bus Express, Phuket Travel
★★★★★
Perfect. Nice and cool with air con, blankets and pillows provided, reclining seats, toilet on the bus, TV and lights off at night, complimentary water and banana bread cupcake, only one stop for free dinner around midnight.
Oct 5, 2016
bus VIP, Phuket Central
★★★☆☆
I was not able to pull up chair leg so that I could get in horizontal position. That's a bit of a big problem.
Oct 1, 2016
bus Express, Phuket Travel
★★★★★
Comfortable seats, good A/C, water and cake + midnight dinner for free. Working WC. No loud TV. Absolutely happy with this trip
Aug 25, 2016
bus VIP24, Phuket Central
★★★☆☆
Toilets could be cleaner.. bus a bit too fast.. but the rest is fine! Arrived earlier than planned! Value for money ????
Aug 19, 2016
bus VIP, Phuket Central
★★★★☆
It was nice service I just feel missing of wifi if will have wifi it' will be great .
Aug 13, 2016
bus Express, Bus Express
★★★☆☆
The seats were comfortable but the journey was too long. In the blogs we read it said we'd reach Phuket in 10-11 hrs.. But it took us 15 hours.
Aug 12, 2016
bus VIP24, Phuket Travel
★★★★☆
Very good legroom for me, even at 2m tall. The music was a bit loud when trying to sleep but the seats are comfortable and the journey did not feel like 13 hours
Aug 5, 2016
bus Express, Phuket Travel
★★★★★
As comfy as reclining seats can be. Provided water, snacks and a blanket. Pillow built into the headrest. Was pleasantly surprised they didn't play anything on the TVs overnight. Wifi worked for a few hours then disappeared. No english from the staff, but I wasn't expecting it anyway.
Jul 30, 2016
bus Express, Phuket Travel
★☆☆☆☆
Very unhelpful staff! We called three times to let them know we were running late due to severe bad weather but they did nothing to help. They also refused to transfer us to a different bus and we had to repurchase our tickets, which was twice as expensive as the first set.
Jul 26, 2016
bus VIP24, Bus Express
★★☆☆☆
Bus not as represented. No wifi, no TV, saw locals paid less for fares than we did. Bathroom nearly unusable. Attendent was only seen once before we left to hand out water and snacks. Only plus is the seats recline enough that we slept through most of the experience.
Jul 24, 2016
bus Express, Phuket Travel
★★★★★
It was very nice. The bus staff was very friendly too. A mineral water and a cake has been included in the bus fare.
Jul 24, 2016
bus Express, Phuket Travel
★★★☆☆
All good, except that the toilet of the bus was closed! Gosh i was going to piss in my pants ????
Jul 21, 2016
bus Express, Phuket Travel
★★★★☆
Seats are super comfy and spacious, compared to other buses. Staff were friendly and snacks were unexpected. Good bus and service. No complaints
Jul 21, 2016
bus VIP24, Phuket Travel
★★★☆☆
No charging points is a big downfall! The music they wake you up with is loud and horrible. The "steward" was non existent during the whole trip. There were no dinner as advertised. The movie was with Thai voice over and Thai subtitles. Why not show an English movie with Thai subtitles or a Thai movie with English subtitles?
Jul 9, 2016
bus Express, Bus Express
★★★☆☆
It's cheaper and easier to buy your bus ticket at the bus station on the day of travel. It's a slight risk that you take, you may end up on the next bus but, honestly, it's so much cheaper and the bus I took was more than half empty. Just wait and purchase your ticket at the Bus Station.
Jun 30, 2016
bus VIP24, Phuket Travel
★★★★★
The ride was very confortable and was able to sleep, the wifi worked for the most time. The volume of the tv was low and after 11pm was turned off and lights went out, good for sleeping, there was one stop at 1 am to change drivers, which was good for stretching and brush the teeth, after that I slept like a bb until the arrival in Phuket terminal. Overall it was a good ride.
Jun 27, 2016
bus Express, Phuket Travel
★★★★★
It was wonderful
Jun 25, 2016
bus VIP, Phuket Central
★★★☆☆
When we booked online the time said 18:30 however when we arrived they then gave us tickets for the 19:30 bus. Which then turned into the 19:50!! Wifi would be appreciated as it is available on other buses. Also there was a lot of stopping for no apparent reason during the whole trip.
Jun 23, 2016
bus Express, Bus Express
★★★★★
Really easy to book, location details accurate, departed 10 min later than states but who cares, arrives 5 min early, the journey itself was relaxing and comfortable, stopped for food and had a great selection of local Thai food to eat with rice. Not as quick as flying but saves on a night accomodation. Thanks for the easy journey!
May 21, 2016
bus VIP24, Phuket Travel
★★★★★
Excellent is not the word.... Good comfort... Right speed.... And total luxury. There is only one draw back which is, there is but charging ports for me to charge my phone or any other instruments.
12Go response:

Thank you for your rating and review, truly appreciated! We are glad that you are satisfied with the transport service. We are looking forward to serve you once again in your future trips!

May 14, 2016
bus VIP24, Phuket Travel
★★★★☆
Pro tips: -Always carry baby wipes, instead of a sink there is a communal bucket of water with a cup. Not the worst, doesn't smell the best. -Buy food for the trip. -Bring a sweater. -Ear plugs are a must. Unless you truly enjoy some glorious smooth jazz to wake up to. It's club level volume with a parents living room vibe. -Consider diapers for when you almost witness the bus driver kill a passing biker. Bring extras. Altogether it was pretty decent! Be aware that taxis at the terminal will charge you a flat rate, and will try to gouge you. Haggle hard, but don't expect to save too much. 10/10 - Would use bathroom with poop water bucket again.
12Go response:

Thank you very much for booking your tickets with us.
We would bring your advice to improve and develop even more.
We hope you will be back to use our service again in the near future.

Thank you, please enjoy your stay in Thailand.

May 6, 2016
bus VIP24, Phuket Travel
★★★★☆
Wifi wouldn't work for most of the trip, and I couldn't get the bathroom door to lock so the light wouldn't come on, but otherwise it was okay. Snacks and water and blanket provided (though the blanket might irritate those with allergies, heavy incense smell), lots of legroom, not as cold as everyone says. Bumpy ride but good overall. Check in was simple, getting off at the station was a little confusing because they don't do meter taxi's, only flat rate, so be aware of that.
12Go response:

We would like to inform you about that, for the taxi you can go to report to the police station too.
If they are not turn on the meter that is illegal.
Also Taxi is not belong to our website.

May 3, 2016
bus VIP24, Phuket Travel
★★★★☆
Realy long travel. But confortalbe bus
Apr 29, 2016
bus Express, Bus Express
★★★★★
Зашел на сайт, выбрал маршрут и дату, выбрал места, оплатил, распечатал первую страницу брони, обменял ее на билеты в окошке на станции. Все просто и удобно. Кресла удобные.
Apr 25, 2016
bus Express, Phuket Travel
★★★☆☆
This is not for foreigners. All locals travel using the buses. Nobody will understand what u want, u wont understand anything they say. The bus is good though
12Go response:

Please may we kindly inform you that, the bus from Thai Route, all passenger mostly is a local people but still good bus too.
Anyways, thank you very much for the review too. Have a nice trip.

Apr 23, 2016
bus Express, Phuket Travel
★★★★★
Left on time, arrived 30mins early. Back-pillow and light cover were provided. Jeans and long-sleeved shirt are still recommended though. The aircon is freezing. Staff was friendly as they checked me in with only my voucher. They also showed me where my seat is. They did wake up everyone at 2am for dinner. I was able to stay in the bus though. They showed a movie (Star Wars 7), but it wasn't subtitled. Something to consider in the future. Overall a good experience. Don't gorget your ear plugs!
12Go response:

Thank you very much for booking your tickets with us.
We hope you will be back to use our service again in the near future.

Thank you, please enjoy your stay in Thailand.

Apr 20, 2016
bus VIP24, Phuket Travel
★★★★☆
The trip was very efficient (arrived 1.5 hours earlier than expected). Air conditioning and the chairs were nice and comfy which could be laid back to a satisfactory sleeping position. Water and a snack was provided on arrival.
Apr 12, 2016
bus VIP24, Bus Express
★★★☆☆
Arrived in time, comfortable, could not understand the quality of food you served,
Apr 11, 2016
bus Express, Phuket Travel
★★★★☆
Great price, very good service and standards! We got the day bus down to Phuket- picked up our tickets- nice & easy. Bus was a few mins late but still got to Phuket on time for 7:30pm. Free water, cup cake, cushion and blanket :) Seats recline nicely so can have a snooze, good leg room also. FYI- Not a sleeper bus so these are just seats. Bus stopped after 2hrs twice for a break and toilet(there is also a toilet on bus)- then kept going the whole way to Phuket. I think they should have spread these out a bit better- every 3hrs even... Bus station annoyingly 15km outside of Phuket so have the trouble of dealing with irritating taxi drivers after a 12hr journey- but I suppose that's nothing new - all SE Asia countries do it. But other from that pleasant journey and would book again.
Mar 30, 2016
bus Express, Phuket Travel
★★★★★
All esa ok! Punctually and very nice trío! Recommended
Mar 26, 2016
bus VIP24, Phuket Travel
★★★★☆
The trip was awesome. Everything was as expected. Supercomfortable seats that can be transformed to a bed. I worked on my laptop for 3 hours then read, then sleep. Then we were being woke up to have an eating which was good. So only one stop, but there is a toilet in a bus. Asked to stop near a turn to Phuket Intl Airport and the driver did it!
Mar 14, 2016
bus Express, Phuket Travel
★☆☆☆☆
Not impressed. The bus was 4 hours latex, but noone told ud anything. We had bought bus and ferry ticket at the same time but did not make the ferry becase of the huge delay and had to buy a New ticket wich by the way was 500 bath cheaper than the one we were recomended to buy on the 12go website!!! I feel very misguided by the website and I cannot ser how I can even get the money back for the ferry ticket that I did not get to use....
Mar 11, 2016
bus Express, Phuket Travel
★★★★★
everything fine, clean bus, good driver, punctually
Mar 7, 2016
bus VIP24, Phuket Travel
★★★★☆
Just free WiFi otherwise it's pretty good.
Feb 28, 2016
bus VIP24, Bus Express
★★★★☆
Got there safe and quickly. A couple of rest stops too
Feb 23, 2016
bus VIP24, Phuket Travel
★★★★☆
Only one thing I missing to be free Wi-fi on the bus
Feb 22, 2016
bus Express, Bus Express
★★☆☆☆
Bus Driver was 1 1/2 hours late, so we had no stops on the way. When stopped for lunch only had time to eat my noodles then bus was pulling out. For an express bus it made many stops along the way. Arrival time of 18:40 was totally missed, did not arrive at Phunet until 22:30
Feb 21, 2016
bus Express, Phuket Travel
★★★★★
Wonderful! Good price, great quality. Friendly staff and arrival on time.
Feb 16, 2016
bus Express, Phuket Travel
★★★★★
Thank you.
Feb 16, 2016
bus Express, Bus Express
★☆☆☆☆
Llegamos 2:30 despues de lo que decia el arribo
Feb 10, 2016
bus Express, Phuket Travel
★★★★★
Na stanicu sme prišli o 3 hodiny skôr ako sme mali zaplatený autobus a tak nám ponúkli že môžeme ísť skôr čo pre nás bolo super! Cesta bola bezproblémová a mali sme aj veľmi veľa miesta na nohy. Určite odporúčame. :)
Feb 7, 2016
bus VIP24, Phuket Travel
★★★★☆
Everything was great. Super comfortable bus. Not too much AC as some said, it was fine!. But we thought we would get something to eat. We got a brownie, juice and water when we got on The bus but then we stopped at 1.30 in a pretty awful place to buy food. We only bought a few snacks. But the rest was perfect!! The employees from The beginning to The end were super nice
Feb 6, 2016
bus VIP24, Bus Express
★★★★☆
good enough, no delays, but risky in the mountains, my god ...
Feb 6, 2016
bus VIP24, Phuket Travel
★★★☆☆
Seats were very comfortable with more than enough leg room. We only have issues with the toilet in the bus. It was so small that it was very hard to move and all the smell became entrapped in the toilet (very foul smell). I suggest dont drink too much water during the trip. Free water, juice and snack were given. Overall a pleasant experience
Feb 5, 2016
bus VIP24, Bus Express
★★★☆☆
Far too many unnecessary stops on route (for no reason, no-one got on or off and driver did not get out. Stewardess spoke a little English, but did not communicate duration of the break at the Rest Stop. Air Conditioning set way too high, so I failed to sleep because I was so cold all night, despite wearing a jacket, and wrapped in the blanket provided. Seats wide and fairly comfy, but did not recline far enough for restful, comfortable sleep. Also, I am not a tall man (1 metre 70) but I found far too little legroom. Bus departed 40 minutes later than schedule, and arrived 1 hour later than scheduled.
Jan 31, 2016
bus Express, Phuket Travel
★☆☆☆☆
About as uncomfortable as you imagine a bus for 11 hours would be, aircon was very cold and reclining seats didnt work. I know this does not represent all buses of this company but on ours the service was appalling and the driving felt pretty crazy and unsafe . Our guide knew no English (makes things difficult in tourism industry but fair enough it's not our country ) but yelled at and rudely pointed and guestured at us throughout the whole trip. My friend asked for the toilet and he physically pushed him into the cubicle and he fell into the dank water. 1/2 way through the trip at 2:30am we were awakened by blaring thai pop music and all of the lights on that didn't cease until the bus started moving again so we were forced to leave the bus and sit in the hub of shops with people trying to sell you things for 20 minutes. There were no warnings of our arrival and we were once again yelled at for not waking up and getting out of the bus fast enough for his liking. He was perfectly polite to everyone that was a local or Chinese but another Canadian passenger received the same abrupt treatment. Would not recommend at all, get the train and travel in comfort.
Jan 25, 2016
bus Express, Phuket Travel
★☆☆☆☆
Poor service. Roof leaked and there was no response by bus operators. Very disappointed with rude bus driver and steward.
Jan 17, 2016
bus VIP24, Bus Express
★★★★★
Excellent ride. Comfortable seats and we arrived ahead of schedule..
Jan 9, 2016
bus VIP24, Phuket Travel
★★★★☆
It was comfortable enough, but some people on board may have been riding for the first time in their lives and had no concept of courtesy. A guy answered his phone at 11:30 PM - four hours into the trip, when everyone was asleep, and started using speaker phone before four people shouted at him. He kept talking on the phone for a half hour. It was a bumpy road and the toilet was pretty dirty. But I still enjoyed it, especially the nightstop with its unbelievable food. Tip for travelers: don't take a taxi from the bus station with their outrageous tourist prices. Walk to the main road and find a songthaew.
Jan 9, 2016
bus VIP24, Bus Express
★★★☆☆
No reading ligth. No TV. Very old car.
Jan 6, 2016
bus Express, Phuket Travel
★★★★☆
Generally good, not as comfortable but functional and has a stop for dinner at 2am. We didn't dinner at all at that time.
Jan 5, 2016
bus VIP24, Phuket Travel
★★★★☆
The bus was perfect, the only Big problem for me was that the stop at the middle of the trip, they turned on the lights and put on very loud music, forcing us to wake up and stay awake for the entire 40min of the stop, otherwise it was very good!
Jan 5, 2016
bus VIP24, Bus Express
★★★★☆
Not the most comfortable sleep and the entertainment was annoying. But still, nothing really to complain about. Departure and arrival just in time. Perfect.
Jan 3, 2016
bus VIP24, Bus Express
★★★★☆
To goo
Jan 2, 2016
bus VIP24, Bus Express
★★☆☆☆
The bus was stopped like 10 times in the way, otherwise it was good
Dec 31, 2015
bus Express, Bus Express
★☆☆☆☆
Unfortunately couldn't join the trip, the bus left before I arrived in the Terminal..
Dec 29, 2015
bus VIP24, Phuket Travel
★★★★☆
+: Good seats and blankets. Good space. An okey toilet. AC could be turned off. No loud tv on. - : they turned light off early and You couldn't turn reading light on at all. Stop at 02:00 am for "food" You had to pay for. Staffs english quite bad. A very very bumpy ride, not to blaim them but the roads.
Dec 28, 2015
bus VIP24, Phuket Travel
★★★★★
Very comfortable, good option .
Dec 27, 2015
bus VIP24, Phuket Travel
★★★★☆
Trip was great - would be nice if we stopped at least 2 times for bathroom and food . Snacks on bus could be better . Very comfortable ride, great seats, great aircon
Dec 25, 2015
bus Express, Bus Express
★★★☆☆
Chair was broken we couldnt push it back, we arrived 3 hours later. Thx
Dec 23, 2015
bus Express, Phuket Travel
★★★★★
Real happy with the bus ride, no complaints to be had about it
Dec 22, 2015
bus Express, Bus Express
★☆☆☆☆
Bus was two hours late arriving No air conditioning Did not stop once for food/water or break between 2am-11.30 Except for when the drivers got off to get themselves food and water Young team of drivers /helpers would not let us off at any stops for fresh air or to buy water or listen to any questions Like a sauna inside Nightmarish 15 hours
Dec 11, 2015
bus Express, Bus Express
★☆☆☆☆
No one can speak English and the staff was really rude, especially the guy ! I have no words ! We supposed to be in phuket at 9:30 a.m. , we arrived 3 hours later
Dec 7, 2015
bus Express, Bus Express
★☆☆☆☆
The worst bus i took in my life!! It was supoosed to be express and we paid for that, and instead they waited over 1 hour for departure until it was fully booked and then the bus driver was stopping everywhere trying to get more customers!! Try another bus company
Dec 5, 2015
bus Express, Phuket Travel
★★★★☆
So comfortable! Only downfall was the dirty toilet with no water in tap to wash hands.
Dec 1, 2015
bus VIP24, Bus Express
★★★★★
Perfect! :-)
Nov 25, 2015
bus VIP24, Phuket Travel
★★★★★
Really great drive from Bangkok to Phuket! The bus left about 30 minutes late, but we still arrived on time. There was no movie playing all night, like most other busses, and I was able to turn the AC vent away from me. The chairs reclined back very far, and blankets and snacks were provided. Overall a great experience.
Nov 15, 2015
bus VIP24, Bus Express
★★★★☆
Good voyage over all. Hurtling down Thai highways on a charging double-decker VIP right at the front watching the driver gracefully dodge trucks and cars is always a blast - especially those pickup trucks which are packed higher than their wheel base. Do yourself a favor and give yourself lots of time to cab to the southern terminal. I had 1 hour and 15 minutes when I got in my cab in Bang Sue and we just made it in time, and this was the 20:30 bus. The terminal is confusingly laid out, so if your late, like I was, its a total panic trying to figure it out. Got to the bus though, only to have some other white guy come in just after me and hold the bus up for a half hour while one of the staff got his ticket for him. That was rather annoying. Actually managed to get some sleep after we stopped for food, which was reasonable Thai fare and free. Only really bad point was the air-conditioning. Can someone please get these folks to figure this out. It's 30 degrees Celsius outside the bus and I had pants, 3 shirts including a long sleeved flannel and the blanket and I still felt cold. Do these folks realize how much money they are wasting on refrigerating the cabin? I'm sure if you did the math it would come out to a rather large sum of cash that is being spent doing nothing but pissing off their customers. Someone, please, please get this through to them! Get a proper temperature regulated air-conditioning system in place on these things and save a ton of money and keep your customers smiling. Please Please someone out there make this happen. It brings tears to my eyes to think how ridiculous this situation is. Best part of the trip was the sun coming up as we rolled into southern Thai paradise, made the frosty night trip worthwhile :)))
Nov 12, 2015
bus Express, Phuket Travel
★★★★★
W takim autokarze jeszcze nie jechałem. Autokar jest bardzo wygodny, dużo przestrzeni. Siedzenia rozkładane, spokojnie można całą podróż przespać. Polecam !!!
Nov 7, 2015
bus VIP24, Phuket Travel
★★★★★
Купили билеты Бангкок - Пхукет на сайте , приехали на автовокзал ,показали в кассе ,дали другие , кассиры удивились электронным билетам ,все хорошо!!! СОВЕТУЮ!!!
Oct 22, 2015
bus VIP24, Phuket Travel
★★★★★
Safe trip included a tasty meal and a good sleep.
Oct 12, 2015
bus VIP24, Bus Express
★★★★☆
Good experience...
Aug 26, 2015
bus Express, Phuket Travel
★★★★☆
Generally, bus is great, actually the nicest I've seen so far, seats are huge and super comfy, you'll get blanket and water for free... BIG MINUS: we started the journey at 7.30 PM and the dinner stop was at 1.30 AM with lots of light and music before to wake everybody up - that is not a good time, we just felt asleep. Also, the stewardess was nice but when we tried to find her during the trip to ask a question she wasn't available. The complimentary cupcake would be nicer if it wasn't full of ants (everybody on the deck, not just us, might be worth checking before giving it away to passengers). TIP: make sure you'll have extra clothes in case you get cold in the night, the AC is strong for tank top and shorts + bring earplugs in case you'll get a snoring fat guy in front of you like us :-)
Aug 17, 2015
bus VIP24, Bus Express
★★★★☆
I will give 4 start for the trip. In the tics we had the pics of counters, so we didn't have any problem to pick the tickets. Kudos for that. Bus timing was perfect , there was no problem reaching to the destination and we reached on time. Only problem was that the seats were semi sleepers but not that much comfortable. If you are travelling with a person who has health issues you might face problem but otherwise it is good. This was my first time to phuket , I strongly recommend to take the bus while going there as in the morning the nature looks like heaven. Thanks for the awesome service.
Aug 15, 2015
bus Express, Bus Express
★★★☆☆
It was average i would give 3/5
Aug 3, 2015
bus VIP24, Phuket Travel
★★★★★
Clean, comfortable travel. well, in the middle night it called up to have a break at one stop.
Jul 15, 2015
bus Express, Phuket Travel
★★★★★
Very spacious, chose our own seats when we booked and chose to sit downstairs (very advisable!) Was given free water and a cupcake! Free blanket and pillow, aircon worked fine! Stopped once for food with lots of variety and we both can't say much more about the journey as the seats reclined so we slept he whole way! The bus driver was lovely and very helpful, definitely recommended!! :)
Jun 1, 2015
bus Express, Phuket Travel
★★★★★
Easy and quick.
May 29, 2015
bus Express, Bus Express
★☆☆☆☆
3 hours late! Probably due to the fact the driver stopped to buy food every half an hour! Terrible journey
May 11, 2015
bus VIP24, Bus Express
★★★★☆
It's a 13hr bus ride what can you really say. They provided blankets and water. AC is always on so dress warm. Better than sitting in your own sweat though. I'm taking the same route back to Bangkok. So it wasn't that bad....
May 1, 2015
bus Express, Phuket Travel
★☆☆☆☆
We're stuck in heavy traffic jam in 3 hours in Bangkok and can't reach Southern Terminal on time. We tried hardly to call to hotline number but it can't connect. It's wrong number. Then my Thai friend came to the court to explain our situation but the bus didn't accept n didn't wait for us. We had to cancel all of bookings in Phuket (ferry, hotel, return tickets). I just want to know that what is your hotline number? And dun show the number if it doesn't work. Thanks
12Go response:

Dear Ru Tran,
Thank you very much for your message. We are very sorry to hear that you missed the bus. The hotline numbers are usually provided from the operator (in our case 022696999), or we show our own support number on the voucher. The day before Labor Day the traffic was unexpectedly extremely bad in Bangkok. We are sorry that you could not make it on time and I hope you understand that the bus can not wait for passengers who are stuck in traffic.

Apr 21, 2015
bus Express, Bus Express
★★☆☆☆
Nobody of the staff could speak even a single word in English. Cockroach bored the costumers all the trip...
Apr 20, 2015
bus Express, Bus Express
★★☆☆☆
Cracked back delux
Apr 13, 2015
bus Express, Bus Express
★★★★★
Just one minus - no blanket
Apr 13, 2015
bus Express, Phuket Travel
★★★☆☆
Bus started 16:30 Hrs and have provided complimentary dinner at mid night 24:00Hrs. it is not acceptable for long journey. it should be 20:30 - 22:00 Hrs plus food is not suitable for foreigners. Bus is not reached right time, it causes the passengers connection travel and pick-up programs will be affected safely arrived
Apr 12, 2015
bus VIP24, Bus Express
★★★☆☆
The Journey was good, but the bus started without me, where as my family was inside the bus. I could catch the bus after running. The bus did not stop though I requested to stop.My family was afraid. The bus supervisor don't understand English very well.
Apr 12, 2015
bus Express, Bus Express
★★☆☆☆
Good comfort. Bad service, Delayed 3 hours
Apr 10, 2015
bus VIP24, Bus Express
★★★★☆
A bit of a bumpy ride and the TV was loud (but we were sitting in the front) but overall, free snacks, free water and blankets were given so I'm happy with the ride to phuket.
Apr 6, 2015
bus Express, Phuket Travel
★★☆☆☆
The bus was late to its destination in Phuket by almost 2 hours, than what was printed on the ticket. Please provide correct information. I almost had my day and other bookings ruined because of the delay. Other things were ok.
Apr 4, 2015
bus VIP24, Bus Express
★★★★☆
Excellent bus service, comfortable reclining seats, snack & water included ...very good
Mar 14, 2015
bus Express, Phuket Travel
★★★☆☆
Bus and seats comfortable but air conditionning broken and blowing strongly on us. I booked an express journey ( normally 11.25h) and the bus stopped so many times, the journey took finally 13hours.
Mar 4, 2015
bus Express, Phuket Travel
★★★★☆
Everything ok, I recommend.
12Go response:

Thank you very much for your comment. We are glad you enjoyed the trip, Igor.

Mar 1, 2015
bus Express, Bus Express
★☆☆☆☆
il viaggio dura 14 ore, il bus si ferma solo una volta per pranzo minimo dovrebbe fermarsi 2 volte per un maggior comfort ai passeggeri. L'aria condizionata è molto forte in 14 ore di viaggio si rischia di ammalarsi. La toilet fa schifo. Prezzo conveniente ma confort uguale a zero.
Mar 1, 2015
bus VIP24, Bus Express
★★★★★
Excellent bus: plenty of space for legs at the front row, great view, fully reclinable seats. Blankets available. Done food and drinks provided. Very nice trip. Arrived almost on time: 8:15 instead of 7:55. Highly recommended.
12Go response:

Thank you very much for your comment. We are glad you enjoyed the trip and hope to see you again.

Feb 24, 2015
bus VIP24, Phuket Travel
★★★★☆
A great trip but extremely long distance without food being supplied.. But service otherwise was great..
Feb 8, 2015
bus VIP24, Phuket Travel
★★★★☆
Awsome trip. Giving one less star just because we didn t get veg food
Feb 4, 2015
bus Express, Phuket Travel
★★★★☆
Smooth Trip
Feb 4, 2015
bus VIP24, Phuket Travel
★★★★★
A good journey
12Go response:

Hello Timo,
It seems you really enjoyed your travel and we are glad that both trips went so well.

Jan 15, 2015
bus Express, Phuket Travel
★☆☆☆☆
MY BUS TIPS: If you want the comfort of knowing you have a spot then you can pre-purchase online somehow but DO NOT BE LATE or miss the bus, you'll have to buy a new ticket. BUT if you want to save a little money, just show up and purchase because there is ALWAYS a spot available. ( but definitely show up an hour or so before the last scheduled bus is to leave just in case, which is usually around 10pm but read the rest of my review to find out more...) Also if you plan on riding by bus to Chiang Mai as well, I'd suggest first going by bus there (because the buses are actually clean and nice) and then FLYING to Phuket because it would take far less time and the tickets are cheap and because the buses are gross (again, read the rest of the review to find out more...) MY EXPERIENCE: I had pre-purchased a ticket online but missed that bus due to not knowing how far away the bus terminal is from the airport and so had to buy another ticket when I finally arrived to the station. I wish they would have let me onto one of their later buses since I had already purchased from them (and I have no doubt that they sold my seat to someone else since they do not let the buses leave unless completely FULL). The bus experience was not a pleasant one at all, there were cockroaches crawling all along the aisle, the bus smelled bad enough already, and then I had to sit next to someone who smelled like they had not showered in a few days (caught me off guard since she was a young lady but literally smelled like a teenage boy). The bus left an hour later than its scheduled take off time because it was waiting until all the seats were filled (which is how I know they sold my seat to someone so I think it should have been fair that they let me on this bus free since I actually paid more purchasing it online...) Overall experience was one of me holding my breath from the foul stench.
12Go response:

Dear Amy, thank you for your long comment. We are sorry you had such a bad experience with the person sitting next to you. Different eating-habits in Asian countries sometimes cause body odor which might be disturbing to others. Please note that we never sell any seat to anybody else. We are an online platform, connected to the bus operators. There is a deadline for us regarding the time we can reach their inventory prior to departure. If you miss the bus there is nothing we can do about it. We always remind our customers to arrive 30 minutes prior to departure at the bus terminals. We are also sorry that you were not happy with the condition of the bus. I suggest you go for a VIP bus in the future and not for the cheapest available connection if you require a better standard.

Jan 9, 2015
bus Express, Phuket Travel
★★★☆☆
I was travelling from Phuket to Southern Terminal.Bus was good and neat. Drivers were good and we were almost on time. Allow extra time for travelling as you never know with the traffic. :)
12Go response:

Thank you very much for your comment, Liezl. If everything was ok it would have been nice to give 5 stars for the operator.

Jan 9, 2015
bus VIP24, Phuket Travel
★★★★★
12GO is a great service to book tickets. I had an issue with my booking with my iPad, so I wrote them at around 1am and they replied straight away. The issue was fixed and the booking process was done without a problem. Tickets where ready when we arrived at the Southern Terminal in Bangkok. Overnight bus was comfortable and arrive to Phuket according to the schedule.
12Go response:

Thank you very much for your comment, Jorge. Glad we could be of service and hope to see you again soon.

Jan 7, 2015
bus VIP24, Bus Express
★★★★☆
Very pleasant experience. Booked online and found the ticket counter and bus with ease. Clean comfortable seats and nice clean toilet stopover around mid night.
12Go response:

Thank you very much for your comment. If it was a very pleasant experience, then why did you not give a 5-star rating for the operator?

Jan 6, 2015
bus Express, Phuket Travel
★★★☆☆
I was traveling from Phuket bus terminal to Koh Samui pier with express bus. The Bus was okay -nothing extra, nothing bad- and also the organization.
12Go response:

Thank you for your comment, Andrea.

Jan 6, 2015
bus VIP24, Bus Express
★★☆☆☆
Getting the tickets and finding the terminal in Bangkok was easy, but the trip itself was horrible due to extremly cold airconditioning and aggressive/dangerous driving habits of the driver. Even after he was stopped by the traffic police he continued speeding and passing cars in spite of opposing traffic. There were no working seat belts available. The airconditioning was extremly cold and the TV way too load. Also the bus was in bad shape. At one seat the inside was already coming out, the toiletdoor did not shut and instead of a sink there was a bucket with water available. We would never do this again, since we were horrified the whole 13 hours. But it was very fast.
12Go response:

Dear Tanja, thank you for your comment. Unfortunately in Thailand's buses, planes, cinemas and even the skytrain the air-con is often set very cold. Driving habits in Thailand surely differ from Germany and it is common in Thailand to have a bucket of water in the restrooms.

Jan 6, 2015
bus Express, Phuket Travel
★★★★★
It was a nice and comfortable journey.
12Go response:

Thank you very much for leaving a comment!

Jan 6, 2015
bus Express, Phuket Travel
★★★★☆
Nice trip from Phuket to Bangkok, we would defenetily travel by this company again.
12Go response:

Happy to hear you enjoyed the trip, Kyle. Hope to see you again soon.

Jan 6, 2015
bus Express, Bus Express
★★★☆☆
+ Confortable, clean. One meal,provided. Music quite ok - two hours delay and dirty toilets in the bus
12Go response:

Dear Charlotte, thank you very much for your comment. We checked with the bus operator and they had technical problems and had to organize a charter bus for that trip. We are sorry for the inconvenience.